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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO Works with Your Insurance

4/5/2022 (Permalink)

When your home suffers from a disaster like a fire or water damage, the last thing you want to deal with is trying to juggle with insurance agents and contractors just to get your life back in order. Here at SERVPRO of Chesapeake North we understand just how stressful these situations are and how important it is to fix the disruptions to your daily life and get back to normal as fast as possible. Here are a few of the ways that SERVPRO can help get your life back to “like it never even happened.”

Direct Communication

We boast healthy relationships with many insurance agencies and will communicate directly with your agents. Notifying both you and your agent of any changes and developments in the restoration will help to eliminate any miscommunications and move your claims process along as fast as possible.


Our team is trained to heavily document everything about your restoration process from the initial damage to the final product. Should the restoration to your home require a move out of your belongings we offer a contents inventory service for pack in and pack out of your belongings that can also help with your claims process, creating an inventory of damaged and non-damaged items to present to your insurance.

Our Team

As a leader in the restoration industry our team has in depth knowledge of the entire claims process from start to finish. Our job file coordinators can help you in your claims process with all the paperwork and what is needed for your claim to be processed as efficiently as possible.

Turn-Key Service

From initial mitigation to restoration and repairs, SERVPRO of Chesapeake North handles it all. We employ our own contractors and handle all communications ourselves so that you don’t have to. Eliminate the stress of having to deal with multiple different companies to get the job done.

SERVPRO of Chesapeake North is committed to providing the best possible service we can during the stressful time of dealing with a disaster in your home. With decades of industry experience and a highly trained team of professionals we’re here to help. If your home or business has suffered from a disaster give us a call and let us know what we can do for you!

What Are Air Scrubbers?

3/14/2022 (Permalink)

It’s important to us at SERVPRO of Chesapeake North to help you understand the ins and outs of what goes on when you call us in for a project on your home or business. Today we thought we’d go over one of the essential tools in our arsenal that we use on many projects, the air scrubber.

Air scrubbers are essentially portable air filtration devices. They pull in air from the room around them and passes it though a series of filters to remove any particles that are present and unwanted.

These machines are brought in on jobs such as fire damage, mold, sewage, or other jobs where large amounts of particulates are present in the air. For fires, soot and smoke particles often linger in the air and the cleaning process can release more of them into the air from the surfaces being cleaned. With sewage, air scrubbers help to remove the particles in the air that cause your home to smell. In cases of mold, while remediation efforts are taking place, spores can be kicked up and released into the air. These scrubbers help to ensure that there is no contamination of areas that were not previously affected by the mold and include HEPA air filters to make sure that the air quality is safe.

As you can see, air scrubbers are an essential tool for almost all damage remediation projects and now, if you need our home restoration services and see one of these green boxes in your home, you’ll know why!

What To Do for a Power Outage

2/7/2022 (Permalink)

When big storms roll though your Chesapeake area, especially winter storms, depending on where you live, power outages can be pretty common. Besides the obvious issues of heat/ac, lighting and potential evacuation, power outages come with a host of minor inconveniences as well. A common one is trying to figure out how long your freezer/fridge has been without electricity and whether or not your food is safe to eat still or if it has gone bad from lack of refrigeration. Here’s a quick and easy tip for making trying to figure it out a little easier.

Fill a small glass with water and let it freeze in your freezer. Once the water is frozen, take a quarter and put it on top of the ice in the cup. Now, simply leave that cup inside the freezer. The next time you experience a power outage in your home, or you’ve had to evacuate, you’ll be able to use this cup to help decide on if your food has thawed and is unsafe to eat.

After the electricity has come back on and you’ve returned home, you can check this cup and see where the quarter is. If the quarter is still on top of the cup of water, then it’s likely that your freezer either stayed on, or was not without power for very long, and nothing has thawed out and is still safe to eat. If the quarter is farther down in the cup but not near the bottom, then things might’ve started to defrost but did not completely thaw out. As long as caution is used these items are likely still safe to eat. Finally, if the quarter is on the bottom of the cup, this is an indication that your freezer was likely off for a decent period of time and that the food items have at one point completely thawed out and are probably no longer safe to eat.

It's important to use your best judgment when it comes to making sure food is still safe to eat. If you feel something might not be good any longer then the best plan is to just throw it out, but if you are pretty sure that it is still okay this little frozen quarter trick might help set your mind at ease a little, knowing that the water in the cup never thawed out.

Water Damage Tools

1/28/2022 (Permalink)

It can be tempting when there is water damage to your home, to want to just mop everything up and make sure the surfaces are dry and call it a day. In reality, this is something you should never do. Water has a way of getting into anything and everything that it touches. Anything porous will suck it up and moisture will be retained hidden inside of the materials, or it can get behind the walls and soak your insulation. This can cause serious problems because if left untreated these spots of moisture can slowly wreak havoc on your home.

Here at SERVPRO of Chesapeake North our skilled technicians are trained to seek out and dry out all of the hidden moisture in your home after water damage occurs. We use specialized equipment to check humidity, temperature, and moisture content of the materials in your home. These proven methods help to ensure that your home is actually completely dry, and the damage has been stopped.

  • Moisture Sensors – These are used to detect moisture in carpets, padding and subfloors
  • Moisture Meters – This is used to measure the moisture content in various different materials with either a probe or surface detector
  • Hydrometers – A tool used to measure temperature and relative humidity in your home. This helps to make sure that the drying process is moving along as efficiently as possible

As you can see, there’s more to it than just mopping up the water that you can see and making sure the surfaces are dry. These tools are critical in making sure that the potential hidden water in your home is gone to prevent further water damage and microbial growth from happening in places that you can’t see.

Types of Smoke Residue

1/17/2022 (Permalink)

When your home or business experiences a fire, there’s more to the damage than just what’s been directly burnt by the fire. Smoke and soot can cover your home in difficult to clean residue and leave an odor that no one wants lingering.

There are four common kinds of smoke damage: dry smoke, protein residue, fuel/oil residue, and wet smoke. Each of these are caused by the different circumstances of the fire such as the temperature, location and the materials that are fueling the fire. They all also vary in means of restoration process as well.

Dry Smoke – Fires that are fast burning and high temperature are what creates dry smoke. These fires are typically fueled by paper or wood. It has a powdery texture that makes it slightly easier to clean than some other kinds of smoke residue, however this same texture also makes it easy to fall into porous materials. This can make the odor harder the fix as even when the house appears clean the particles responsible for the smell are trapped inside the porous materials of your home. Fortunately, the odors of dry smoke are not as strong as some of the other smoke odors and a professional remediation company can easily handle these unwanted smells.

Protein Residue – This kind of smoke damage is caused when organic materials evaporate during a fire with low heat. Most commonly when there is an accident in the kitchen and a cooking fire happens. This residue, while there’s not any noticeable soot or streaking, can still permanently discolor finished surfaces with a yellowish-brown residue. Unfortunately, the smell that is left behind is also pretty unpleasant and can easily fill your home if left.

Fuel/Oil Residue – While fuel/oil fires are not all that common in homes, furnaces can have what’s called a puffback where the soot and smoke from inside the furnace are blown back into the house instead of out the chimney. This residue is very sticky and dense making it difficult to clean up as well has carrying a particularly unpleasant smell that can run belongings and furniture if not treated promptly and properly.

Wet Smoke – This is typically caused by the thick black smoke that comes off of low-heat, smoldering fires fueled by rubber or plastics. The smoke is very sticky and dense, easily covering your house in a heavy coating of offensive smelling residue. This smoke residue is also prone to smearing making it difficult to clean up without special equipment and proper techniques.

SERVPRO of Chesapeake North knows that trying to get back to normal after a fire in your home can be difficult. That’s why our team constantly trains to help ensure that we are using the latest techniques in fire damage remediation and make your home’s fire damage “Like it never even happened.”

How to Avoid Water Damage in Your Business

1/14/2022 (Permalink)

Water damage can be absolutely devastating to any business. Which is why it is crucial to understand what needs to be done in order to help prevent anything from happening to your business.

Sprinkler malfunction is a very common cause of water damage in commercial buildings. While fire suppression systems obviously contribute greatly to the safety of those inside a building, if they are not properly inspected and maintained you increase your risk of them malfunctioning which could cause a lot of water damage in your building.

Be sure to regularly have the roof of your business inspected for any damage or leaks, especially after big storms. If you do find damage to the roof it is imperative to act quickly to mitigate any further damage to your property. SERVPRO can help with this by installing a tarp on your roof while you wait for repairs to happen, to help shield the inside of your business from the elements.

Plumbing is another large cause of many commercial water losses. It is important to stay aware of the condition of your plumbing including the materials used, as well as when the system was installed. Regular maintenance and inspection can tell you if your pipes are damaged or corroded before serious problems arise.

While preventative measures are always better than having to deal with the costs and problems involved in water damage remediation, if you do need assistance with any kind of water damage, our professional teams are here to help.

Risks of Winter Storm Damage

1/10/2022 (Permalink)

Storms of any kind can cause all sorts of damage to our homes and businesses. Winter storms however can be some of the worst. These storms carry the same high wind and water damage risks as other storms, with the addition of heavy snow and ice that can cover trees, powerlines, and roads making things slippery and even more dangerous. We wanted to highlight a few potential storm damages that you should watch out for this winter.

Fallen Trees and Branches:

When the temperatures plummet below freezing, ice and snow can accumulate on tree branches. Water is very heavy, and this added weight can cause branches or even entire trees to fall over. Besides the obvious dangers of things falling from above, these branches and trees can take out power lines causing a loss of electricity during a time where heating your home is crucial, as well as falling on your home and damaging your roof and other parts of your house.

Frozen Pipes:

Colder temperatures outside mean that the places in your home that are not directly heated (the parts of your house that your pipes are in) can reach sub-freezing temperatures. During these periods it is especially important to take care of and inspect your water pipes as the potential for pipes to crack is much higher. When water freezes it expands as it turns into ice, if the water in your pipes does this it can cause them to crack under the added pressure of expansion and flood your home.

Roof collapse:

Roofs are meant to withstand a lot, after all they protect your home from the elements, but that doesn’t mean that they are impervious to damage. Like mentioned above, snow and ice are heavy and a large build up of either can put enough stress on your roof to cause it to collapse. This is why it’s important to make sure that your gutters are cleaned during the winter months, in order for snow and ice melt to drain off properly and not collect in ice dams.

You can never really be too prepared for emergency scenarios and disasters, but sometimes there’s nothing you can do to prevent storm damage from occurring to your home. Should you be on the receiving end of a winter storm this year and find that you need emergency cleanup and restoration services give your local SERVPRO of Chesapeake North a call, we’re here to help 24/7, 365 days a year.

What To Know About Grease Fires

1/7/2022 (Permalink)

Cooking is the number one cause of fires and fire injuries in the household. Thousands of cooking fires devastate homes and families every year, and grease/oil are often the cause. Keep reading for some tips on how to prevent a grease fire in your home.

  • Never leave the kitchen while frying your food. This applies to all forms of cooking but is especially true when there is a large amount of oil involved.
  • If there is a strong smell, or smoke coming off of the oil in your pot/pan that’s a good sign that the oil is burning, and you should take it off the heat to let it cool and lower the burner temperature, so it doesn’t happen again
  • Keep a lid that can cover your pot/pan. In the event that a fire starts, a lid that seals the fire in can be a quick way to safely eliminate a fire in your kitchen without having to use an extinguisher.
  • Make sure that nothing flammable is around the stovetop

While accidents can and do happen, following proper safety procedures and cooking techniques can make grease fires significantly less likely to happen to you and your family.

Storm Pet Preparedness

1/3/2022 (Permalink)

People often talk about making emergency preparedness plans and emergency kits for themselves and their families in the event of severe storms, but how much thought have you given to an emergency plan/kit for your pet? After all they’re part of the family so you’d never leave them behind, but how prepared are you to bring them along?

It’s important when you have pets to make sure that your emergency evacuation plans include places that are pet friendly. Many shelters and hotels do not offer accommodations for animals, so having a safe place to take your pets along with your family is crucial. You should also talk with friends or family to make sure that in the event that you can not evacuate with your pets someone is able to get them and care for them. Finally, you should get your pets microchipped. Keep this info up to date with correct addresses and an emergency contact that is outside of your immediate home. Emergencies can be hectic, and accidents can happen where pets get away from you, but if they are microchipped the likelihood of them being returned home safely is greatly increased.

Once your plan is in place you should build an emergency kit for you pets. Just like for your family’s emergency kit it should include the basic items needed for survival in the event of an emergency:

  • Several days’ worth of food and water stored in airtight (waterproof for food) containers
  • Medicine/First Aid Kit – talk with your veterinarian to find out what is best for your pets’ personal emergency needs
  • Extra collar, ID tag, leash/harness - this should also include copies of your pets’ registrations and other documents in a waterproof container and electronically
  • Crates or carriers for each animal
  • Grooming items and sanitation needs - emergencies can be messy and having a dirty pet is less than ideal, additionally this should include things like a litter box/litter if appropriate or plastic bags
  • A picture of you and your pet together - this can help people to identify your pet should you be separated as well as help prove ownership if needed
  • Familiar items – As stressful as emergencies can be for you and your family, they can be even more so for pets who don’t understand what’s going on. Having familiar items like toys or blankets can help make your pet feel safe and more relaxed

SERVPRO of Chesapeake North knows that during storms being prepared is key and having a plan for everyone involved makes things that much easier. We hope that this little checklist can help you keep your pets safe should any emergencies arrive.

SERVPRO After Fire Cleaning and Restoration

12/2/2021 (Permalink)

When your house is struck by fire damage the structure of the home is not the only thing seriously affected. All of your belongings, furniture, clothes, and other items are likely also damaged by soot and smoke. This is why at SERVPRO with our “restore” not “replace” mentality we specialize in restoring your belongings to save you money, as well as to help ensure those irreplaceable items are protected and taken care of.

Our team is trained in several methods for cleaning and restoring your belongings depending on what material and damage has been done, including:

  • Wet Cleaning – Effective for Moderate to heavy residues
  • Dry Cleaning - Used for lighter residues or to prepare/pre-treat for wet cleaning
  • Immersion Cleaning – Items are submersed in a bath of the cleaning products
  • Foam Cleaning – For upholstery fabrics that might be otherwise damaged by wet cleaning techniques
  • Abrasive Cleaning – The surfaces of the items are agitated while cleaning

In the event that your home needs extensive restoration SERVPRO also offers a Move-Out service. This allows for a faster restoration process, protecting your items from damage on site. Once the job is complete we will work with you to coordinate a move-in based on your needs.

What to Know about Mold in Your Commercial Business

11/23/2021 (Permalink)

Mold can cause health effects. Mold spores live everywhere inside and out, and what most people don’t realize is just how fast mold can grow and spread. This is especially true if a building has suffered from water damage.

  • Mold thrives in areas with high humidity, and spores traveling through the air can latch on to damp surfaces and quickly multiply.
  • Mold takes as little as 24 to 48 hours to establish itself on a surface and can form colonies in as little as one to twelve days.
  • When the mold spores land in the correct environment, they begin feeding and breaking down materials such as wood, carpet, fabric, and sheetrock. This can lead to structural damage if not taken care of.

If you think mold is present in your building it is very important to check any areas that may have encountered water damage. No matter the size of the leak any moisture that is present can lead to mold growth.

If you do actually find mold present in your building, please be sure to contact a professional for remediation. This is crucial as professional mold remediation technicians are able to use specialized equipment and have the proper training to handle the situation, and improper handling can actually end up making the mold spread even more.

Don’t forget, it can take less than two days for mold to establish itself on a surface so DO NOT delay in contacting your local SERVPRO for a fast response in order to help mitigate the damage the mold causes in your building.

The Effects of Water Damage Timeline

11/18/2021 (Permalink)

In the restoration industry, we always preach that responding fast to water damage in your home or business is crucial to the damage mitigation efforts, but just how fast does water cause damage?

Immediately After Water Damage

  • Water spreads quickly, saturating anything it comes into contact with
  • Paper materials will rapidly begin to break down and deteriorate
  • Porous materials such as insulation, fabric, upholstery, and wood will start to absorb water

24 Hours After Water Damage

  • Paper materials are typically unsalvageable at this point
  • Drywall and other structural materials like wood and insulation start to show signs of extended water exposure like bowing and swelling
  • Colors can start to bleed from fabrics
  • Carpet and upholstery are soaked through
  • Musty odors are present and mold growth is a concern

48 Hours After Water Damage

  • Mold may be visible on surfaces and micro-organisms may begin growing making the water a health concern
  • Wood is full of moisture and the weight causes warping
  • Drywall, furniture, carpet, and other fabric items show signs of prolonged exposure and may no longer be salvageable
  • Metal begins to corrode

One Week After Water Damage

  • Water is now considered Category 3 (Black water)
  • Many items if not all of them inside the building will be unsalvageable
  • Restoration requirements and costs are greatly increased as the severity of the structural damage will require rebuilding to achieve preloss conditions
  • Mold has become its own completely separate issue as the spores have likely spread throughout the building, not limited to just the affected area

As you can see, the state of a building suffering from water damage rapidly declines in a matter of days and in some instances, hours, which is why you should trust your local SERVPRO of Chesapeake North with your water damage restoration. We respond faster to any size disaster, so give us a call and let us know how we can help.

Key Points of Flash Floods

11/15/2021 (Permalink)

As one of the leaders in disaster clean up and restoration here in Chesapeake, our SERVPRO team knows first hand the kind of damage flash floods can do to an area. We wanted to take some time to help educate you on flash floods and how to be safe when a storm comes through your area.

Flash floods are typically seen when a storm happens suddenly or if there is a series of storms within a few days of each other where the ground can’t absorb all of the water that is falling from the sky. Most commonly during: Sudden large rainstorms, long periods of rain like hurricanes, when it warms up quickly after a heavy snowfall and the snow melts faster than the ground can absorb it, or man-made issues like clogged sewer and storm drains.

Flash floods are quite dangerous and it’s very important to take the proper safety precautions when dealing with a potential flood.

First, it is important to know the difference between a flash flood watch, and a flash flood warning. A watch means that the conditions are right for a flash flood to occur, and a flash flood warning means that a flash flood is about to happen or is currently happening and you should take action. If you find yourself in an area under a flash flood warning here are some things to help prepare you:

  • Listen to instructions from local authorities. They will have the most up to date information regarding the situation and you may be required to evacuate an area or move to a sheltered area
  • Make sure all of your windows and openings to the outside of your home are shut and keep an eye on the lower levels of your home to make sure there is no water damage occurring.
  • If you should find yourself near a body of water during a flash flood warning your best option is to move away from that area immediately until the flood threat subsides, but if you can’t, keep a close eye on the body of water and be ready to leave at any moment if the water starts to rise rapidly.
  • You should NEVER try to drive your car or walk through flood waters. It can take only a few inches of water to cause you to completely lose control of your vehicle and a foot of water is enough to make many vehicles completely float. A large amount of flood related deaths occur because of people who’ve been trapped in their cars or get swept away by flood waters.

It’s scary to see rising water around your home but these tips can help keep you and your family safe. SERVPRO of Chesapeake North is proud to offer our emergency services should you discover that your house was damaged in the floods. Please call us as soon as possible so that we can get our clean up and restoration efforts started and try to mitigate any further damage to your home!

Fire Recovery Steps

11/11/2021 (Permalink)

Unfortunately, accidents happen. Fires can cause untold damage to your home, some of which you may not even know about. It is important to know how to respond once the fire is taken care of so that your house can get taken care of too and you can get back to living your life as fast as possible. These are the steps that we will take to clean up after fire damage so that you have a better understanding of what to expect!

First our team will come to your house for an assessment of the damage and how we can best help you. It’s important to know that while you will probably want to get cleaning immediately, you should wait until the crew completes their initial assessment as they will know the best way to proceed.

Next begins the mitigation. Smoke, soot, and fire damage are not the only things that you have to worry about after a fire. Professionals will make sure that any holes, broken windows, or doors are boarded up to protect your home from the elements. This also may include covering the roof as well.

After mitigation the crew will begin removal. One major part of fire damage recovery is water removal. Firefighters use a huge amount of water to make sure that all of the fire in your home is put out, and the first step of the removal process is often to remove all the standing water and begin drying out your things.

Once things are dry and any damaged parts of the home are removed the next step is sanitation. Clothing and electronics, as well as furniture and any other belongings may have been contaminated by soot and need to be cleaned by professionals.

Finally, once everything is removed and cleaned repairs can begin. This is where things will finally start to get back to normal. Professionals will repair windows and walls, flooring, siding, and even repainting walls and installing new carpet if required.

Fires in your home can certainly be traumatic but you can rest assured knowing that our highly trained professionals here at SERVPRO of Chesapeake North are here to help.

Types of Water Damage

11/9/2021 (Permalink)

Water damage comes in all shapes and sizes, and no job is just like another. Damage is split into three different categories based off on the type of water that has caused the damage as well as four different classes based on the severity of the damage.


Category One — This category is for clean water with no contaminants or threat of sickness from it. This includes water from broken appliances, water heaters, and water supply line breaks.

Category Two — Category two is for grey water. Grey water is water that has been contaminated in some way and could potentially cause illnesses if ingested. This includes things like dishwasher overflow, washing machine overflow, and other cases where the water is a likely host for growth of microorganisms.

Category Three — This is the highest level for water damage, caused by black water. Black water is water that is grossly unsanitary, containing things like animal or human waste, and can cause serious injury if ingested. Category three damage includes things like sewer backups, flood waters from rivers or streams, standing water that has started to support microbial growth.


Class One — This is the least severe of all the water damage classes. Only a portion of a room is affected and there is little to no carpet to restore. Class one includes damage to materials with low permeability like plywood and concrete

Class Two — This is water damage that affects a whole room and includes items like carpet and cushions. Water has wicked up the walls at least 12 inches and moisture has affected structural materials.

Class Three —This includes items with the fastest absorption rate. Ceilings, walls, insulation, and carpets are saturated. It may have come from above like a hole in the roof, or wicked up the walls at least two feet.

Class Four — Class four water damage is the worst of all the classes and may sometimes take more specialized remediation methods as it includes deep pockets of moisture in items with low permeability like hardwood and concrete.

Regardless of the category or class it is very important that you address any water damage as soon as possible, which is why we at SERVPRO of Chesapeake North respond faster to any size disaster. Category One, Class One damage can quickly move up in both category and class if left untreated so if you encounter any water damage in your home or business be sure to give us a call!

SERVPRO Hires Veterans

11/8/2021 (Permalink)

During the month of November, we would like to highlight and celebrate our SERVPRO Team Bahen Veteran employees. We’ve asked one of our Reconstruction Estimators, Ray Virgili, to share his service experience with us, as well as his time here at SERVPRO.

“If you are looking for an opportunity where your hard work and dedication will be rewarded, SERVPRO is the company for you. I served 8 years in the Marine Corps as an Aviation Operations Specialist (7041).

I would relate SERVPRO and the Military in the way that both are willing to hire people without any experience and invest in training them. And from that point on, your individual accomplishments will lead to promotions, which are based on your drive and dedication. The skills I’ve acquired and learned from the military such as initiative, leadership, integrity, and doing the right thing has transferred to my current position I hold with SERVPRO today.

Additionally, what I like most about working for SERVPRO is the “esprit de corps” (feeling of pride and team spirit) and that everyone is always willing to help out another teammate whenever needed.” - Ray Virgili

As a proud employer of our nation’s veterans, we invite anyone interested in building a successful career to join our Team Bahen family.

SERVPRO will make it "Like it never even happened."

11/4/2021 (Permalink)

When your business is on the line you would never want to hire just any old restoration company. That’s why at SERVPRO of Chesapeake North our employees aren’t just technicians. We work hard to help ensure our team is understanding of each and every situation and things are handled professionally and quickly.

SERVPRO technicians are constantly training in the newest techniques, making us one of the leaders in disaster recovery and restoration. We know every second counts when it comes to getting your business up and running again and that’s why we respond faster to every disaster and work to mitigate the damage as quickly as we can to help you save money and stress. That’s why you can trust SERVPRO to make it “Like it never even happened.”

SERVPRO Has Document Recovery

11/3/2021 (Permalink)

Did you know that in the event of water damage to your building your important documents are not necessarily lost! When most people consider water damage mitigation they typically think about structure, electronics, clothes, and others, but they don’t usually consider documents as part of that. For many businesses, like doctors’ offices, law offices or any others where documentation is crucial, these papers are incredibly important and sometimes irreplaceable information. SERVPRO understands that your documents are important and we’re here to help!

One of the drying processes we can use is called Vacuum Freeze Drying. This process involves freezing the paper to hold its original form while placing it in a freeze-drying chamber. A vacuum removes the air from the chamber and once the air is removed, water vapors will start to be removed from the paper. As the paper is gradually unfrozen more moisture is removed helping get your documents as close to preloss conditions as possible.

This process can be effective on many different kinds of documents, so if your property suffers a water loss give us a call and let us see how we can help you.

What To Do When Your Home or Business Floods

11/2/2021 (Permalink)

When big storms head your way the fear of water damage to your house or business is something everyone experiences. While you can’t always control whether or not your property does experience flooding or water damage, how you handle the problem can be the difference between a small issue and a large one.

1) Make sure that you, and those around you are safe and out of the water if there is flooding.

2) Call your insurance company, during large storms you most likely are not the only person who is experiencing damage to their property, and you don’t want to get stuck waiting an extra long time because you waited too long to call the insurance company and now there’s a long line of people.

3) Call us here at SERVPRO of Chesapeake North. Water damage is not something that stops once the storm ends. The longer you wait to address water damage the worse it can get, so it is important to begin mitigation of further damage as soon as possible.

4) Do your best to protect what you can. It’s not always possible to protect everything in your home from damage, but if the opportunity presents itself to move some irreplaceable belongings, you should try to move them higherup in your house or business, so they are not damaged by the floods. Most importantly things that could be permanently damaged like electronics and documents.

5) Prepare to have to leave. Depending on the damage you will likely have to leave the property in order for mitigation and restoration efforts to happen.

Floods on your property might not be avoidable, but if you prepare and make sure you respond in a timely manner you can at the very least make the clean up and recovery efforts a little easier for yourself.

SERVPRO Can Help Your Business

11/1/2021 (Permalink)

If your business suffers a loss from a flood or a fire, do you know who to call to help your business get back to preloss conditions? Here at SERVPRO of Chesapeake North our commercial restoration team understands the importance of a quality job and quick turnaround time to get your business up and running again.

How can SERVPRO help you with your commercial loss?

  • Our technicians use state of the art equipment and have the knowledge and experience to handle large flood damage from storms.
  • From top to bottom every aspect of the restoration process is handled by SERVPRO. Fabric cleaning, odor control, structural drying and more are all taken care of by our knowledgeable technicians.
  • Let your mold issues be a problem of the past, with our IICRC trained water and mold damage specialists we will work to make sure your business is back to preloss conditions in most cases.
  • We handle jobs of all sizes, whether a small mom and pop restaurant or a large retail store, here at SERVPRO of Chesapeake North no job is too large.

What makes us special is that for our technicians, training never stops. We’re always looking for the newest trends and practices to help ensure that when you call us we can give you the best service that we can provide. So if your business needs help remember to give us a call 757-465-9700.

Smoke Detectors Save Lives - Here's What You Should Know

10/28/2021 (Permalink)

Everyone knows that fire detectors are an essential part of making sure your home stays safe and your family is protected, but how much do you really know about their proper use and installation?

Smoke detectors last between eight and ten years, typically you can find the manufacturing date printed somewhere and sometimes the expiration is also printed, but at a minimum they should be replaced every 10 years – An old smoke detector is just as bad as not having one at all

It may also need to be replaced if the detector alarms or chirps for no reason, or if there is no manufacturer date or expiration date.

  • Smoke Detectors should be installed on every level of the home as well as in every sleeping area too.
  • They should NOT be installed in cooking areas or inside of/near bathrooms
  • Make sure to keep them clean of dust and cobwebs
  • Check them once a month to ensure proper function, and batteries should be changed AT LEAST once a year. It can be a good idea to use changing the clocks forward or backwards as a reminder to also change your smoke detector batteries

We truly hope you’ll never have to hear these alarms for real, but with these tips you can help ensure that your family and home is safe should you ever have to deal with a house fire and should you need our emergency fire and water services, SERVPRO of Chesapeake North is here to help 24/7, 365 days a year.

How to Find Signs of Water Damage in Your Home

10/25/2021 (Permalink)

Make sure you keep an eye out in your home for signs of water damage. It's important to act fast!

SERVPRO of Chesapeake North's professional experience understands that the longer it takes to address water damage, the worse the situation gets. If slow to act, more damage is done to your home's floors, walls, ceilings or other important structural areas. 

Here are the main signs of water damage in your home?

  • Warping in your hardwood and laminate flooring
  • Water rings or brownish or yellowish staining on your walls and ceiling
  • Look our for soft, saggy, bubbling in your ceiling
  • Be aware of damp, squishy carpet

If you experience any of these signs, make sure to call plumbing professionals to take care of your leaks. Once the problem is solved, give us a call here at SERVPRO of Chesapeake North to start the mitigation and restoration process.

Is Your Chesapeake Home Ready for Winter Weather?

10/15/2021 (Permalink)

With winter fast approaching and colder weather on the way, is your home ready to keep you and your family dry? Check out these best practices to help prevent winter water damage to your home!

  • Prevent frozen pipes and pipe bursts
    • Any faucets that are connected to pipes in areas that are unheated (attic, crawl space, outside) are more likely to freeze when the temperature drops. Be sure to let cold water drip from those faucets to help prevent freezing.
    • If you plan on leaving your home for multiple days during freezing temps leave your heat on. Heating costs may rise a bit, but comparatively to a burst pipe in your home you’ll be happy you did.
  • Prevent ice dams
    • When warm air from your home heats the roof and melts the snow on the roof it collects in unheated areas and refreezes, making ice dams that limit drainage off the roof and can cause damage to your home.
    • Make sure to clear your gutters and downspouts so that water can drain off the roof and doesn’t collect anywhere to refreeze
    • Install gutter screens to help keep out debris build up in gutters
    • If you live in an area with especially large amounts of snowfall, consider installing snow guards to prevent snow accumulation on your roof and lining under your shingles to prevent leaks as snow melts
  • Ensure you know where and how to shut off your water in case of an emergency
    • When pipes freeze or burst it is important to be able to respond immediately and prevent the issue from getting any worse. Make sure that you know where your water shut off is and turn it off the second you discover a leak

While the cold weather can bring potential damage to your home, taking the proper steps to get ready can help you enjoy the winter wonderland stress free, and if disaster does happen rest assured that us here at your local SERVPRO are ready to help you make it “Like it never even happened.”

Fire Prevention Week - Apartment Safety

10/4/2021 (Permalink)

This week is National Fire Prevention Week. Our SERVPRO of Chesapeake North team wants you and your family or household to be fully prepared in case of an emergency. A lot of times when we talk about smoke alarms and escape plans, we are referring to what to do when you’re in a home. But a vast population dwell in apartment buildings and escape plans can look a lot different. Check out these tips and facts from the National Fire Protection Association:

  • Always know all the exit locations from your apartment floor
  • If you hear the fire alarm, touch the exit food before opening. If it’s hot, use another way out, if it’s cool, exit through that door
  • Always close doors behind you as you leave and make sure you grab your keys
  • If fire or smoke is blocking all your exits, keep the door shut in your apartment and cover cracks around the door with towels. Call 9-1-1 and signal to the fire department that you’re inside your apartment with a flashlight flickering or waving a cloth.
  • Everyone in the building should know where to find the manual fire alarm boxes (alarm boxes on the wall with a pull bar). Most are found within five feet of an exit door
  • If there is a fire, pull the manual fire alarm box handle on your way out of the building.
  • Stay outside at your meeting place until you are told the building is safe.
  • Meet with your landlord or building manager to learn about the fire safety features and plans in your building.

Use SERVPRO to Handle Your Water Damage

10/1/2021 (Permalink)

Water Damage must be addressed by professionals.

Using a restoration company with the experience, knowledge and certifications to handle extensive water damage is extremely important to consider. The professionals are able to dry out your home as soon as possible and do it properly. If you decide to do the remediation on your own, you can easily make mistakes that can cause more challenges, unaddressed damage, higher costs, and even mold growth. Moist and wet areas that are left for more than 48 hours are the perfect conditions for growth to form.

Our SERVPRO of Chesapeake North team will use specialized drying equipment to dry out the damage properly and efficiently. Our team of professionals will closely monitor the process, while keeping you updated every step of the way. Your home’s moisture and humidity levels will also be taken into consideration to ensure that everything will be restored back to its normal condition as soon as possible.

If you’re experiencing water damage in your home or business, contact SERVPRO of Chesapeake North at 757-465-9700.

SERVPRO Does Covid-19 Cleaning

9/22/2021 (Permalink)

With Covid-19 lasting longer than we all had hoped and flu season just around the corner, the cleanliness of your business has never been more important. Here at SERVPRO, we strive to make sure that our commercial cleaning services are a bar above the rest, and that you know when you use our Certified: SERVPRO Cleaned program that your establishment is as clean as you want it to be. 

We work directly with your business to help understand your specific needs and build a custom commercial cleaning program for your facility. At SERVPRO of Chesapeake North we use Hospital-Grade cleaning solutions to be positive that your business is disinfected and the level of cleanliness adheres to CDC standards. With over five decades of biochemical cleaning and decontamination experience, our proactive viral pathogen cleaning is backed with the knowledge and confidence to do the job right. 

With a Certified: SERVPRO Cleaned shield in your window, you’ll be sure to inspire confidence in customers that your facility is safe and clean and encourage more in-house visits to your business. 

Make sure you get the most out of your commercial cleaning services and contact us at SERVPRO of Chesapeake North to get started on your custom cleaning plan.

New Hire Spotlight - David Powell

9/21/2021 (Permalink)

New Hire Spotlight! David Powell started in April as a Sales and Marketing Representative. “I was born in Portsmouth, VA and I attended Tidewater Community College and Norfolk State University. I used to work for a local home improvement company going door-to-door for almost 5 years. I also sold security systems for ADT, and I worked in pest control for nearly 4 years. When I am not working, I enjoy weightlifting. I wanted to join SERVPRO of Chesapeake because of the structure, teamwork, and brand recognition. Since starting with SERVPRO of Chesapeake, I’ve enjoyed the freedom to build relationships with my fellow community members and have had great support from the SERVPRO of Chesapeake team to support those relationships. What I’m looking forward to the most is growing in my role and adding to my Franchise’s bottom line on a consistent basis. I am excited about the growth opportunities with SERVPRO of Chesapeake and look forward to expanding my role with the organization.” Welcome to Team Bahen, David! We are so fortunate to have you!

Hurricane Season is Coming

8/9/2021 (Permalink)

The peak time for the Atlantic Hurricane season is June 1 - November 30. However the most activity is reported around late August and through September. The National Oceanic Atmospheric Administration is predicting this year to have above-average hurricane activity and us at SERVPRO of Chesapeake North want you to be prepared in case a storm hits your area.

How to Prepare:

  • gather supplies - water, flashlights, medication, pet supplies
  • prepare your home - clean out your gutters and collect outdoor furniture and other items
  • review documents - make sure you understand your insurance policies and purchase flood insurance if your home is susceptible to flooding. Also collect personal documents
  • help your neighborhood - get in touch with elderly neighbors and make sure they are set on supplies before the storm
  • make an emergency plan - create a plan that your whole family is familiar with and practice it
  • know your evacuation routes - listen to local authorities and pay attention to your escape routes

For more information visit: ready.gov

If your home is affected by storm damage, contact SERVPRO of Chesapeake North at 757-465-9700. We will respond 24/7.

Team Building At SERVPRO

5/12/2021 (Permalink)

Team Building

Strong teams are important in businesses of all sizes. Why might you ask? The purpose of creating a strong team is to provide a foundation that will continue to increase the ability of employees to participate in planning, problem-solving, and decision-making to better serve our customers.

Here at SERVPRO of Chesapeake North, we work hard to encourage collaboration with our employees and work as ONE TEAM.  One way of doing that is team building. Team building creates a strong team through forming bonds and connections. One way to create a bond is Axe Throwing. Yes, you heard that right. We went out with a few of our employees across different departments to an Axe Throwing Range! We wanted to do something with people on our team that was new and have never done before. This outing was the perfect way for our employees to see each other in a different light and get to know each other a little more. Our goal for this activity was to make our employees feel valued and have a little fun!

SERVPRO Teams Up With Red Cross to Install Smoke Detectors

4/26/2021 (Permalink)

Did you know that home fires claim seven lives every day in the U.S.? However, working smoke alarms can cut the risk of death by half.

On Saturday, SERVPRO of Chesapeake North teamed up with the American Red Cross to help install smoke detectors in our local community. 

The American Red Cross has been installing free smoke alarms and sharing fire safety information through their Home Fire Campaign - Sound the Alarm, Save a Life. Since the campaign launched more than five years ago, they have helped save lives across the country. 

We are so proud of our SERVPRO of Chesapeake North team who volunteered to install these smoke alarms in vulnerable homes. We had a blast handing out important fire safety information and hanging these necessary, life-saving tools! 

If you experience a fire in your home or business, call the professionals at SERVPRO of Chesapeake North! We are always here and happy to help!

Firing Up The Grill: Safety Tips

4/5/2021 (Permalink)

When the weather gets warmer, more and more people are looking to be outdoors. Whether you are looking for a reason to be outside or the cravings are just right, grilling can be one of life’s simple pleasures. Unfortunately, sometimes simple activities that bring us joy can lead to potential safety issues.

For example, did you know that leaving the grill unattended, not cleaning the buildup on the grates and trays properly, or placing the grill too close to your home or any structures can cause injuries, fires, and property damage?

According to the National Fire Protection Association, 10,600 home fires are started by grills each year on average.  About 19,700 patients went to the ER per year because of injuries involving grills, including 9,500 thermal burns.

Regardless of the type of grill you own, here are some safety tips that will keep you and your family safe while barbequing at home:

Grill OUTSIDE and away from any structures. Never leave a lit grill unattended. Be cautious of the clothes you are wearing, scarves, aprons, anything dangling can easily catch on fire. Keep an eye on any children or animals when near the grill. Grills should never be used on a balcony or under an overhang. Also, look out for overhanging branches. Never use a grill in a garage, vehicle, or other enclosed spaces. Even if these are ventilated, you can still be at risk of harmful carbon monoxide buildup.

  • Gas grills were involved in an average of 8,900 home fires per year, including 3,900 structure fires and 4,900 outdoor fires annually. Charcoal or other solid-fueled grills were involved in 1,300 home fires per year, including 600 structure fires and 600 outside fires annually. (NFPA)

Keep your grill clean and stable. Always set up your grill on a flat surface and make sure that it cannot be tipped over. Be sure to clean and remove grease or fat buildup both from the grill and the tray below the grill. If you using a charcoal grill, be sure to allow the coals to completely cool before disposing of them in a metal container.

Check for propane leaks on your gas grill. Before your first grill of the season, be sure to check the gas tank hose for leaks. You can apply light soap and water solution to the hose and then turning on the gas. If there is a leak, you will see the solution bubble. Also, be aware of the smell of gas near the grill or a flame that will not light, these can also be signs of a propane leak.

  •  Leaks or breaks were primarily a problem with gas grills. Ten percent of gas grill structure fires and 22% of outside gas grill fires were caused by leaks or breaks. (NFPA)

Be ready to put out a fire. Never use water to put out a grease fire. Have baking soda on hand to control a grease fire and always have a fire extinguisher nearby. If you do not have a fire extinguisher, keep a bucket of sand next to the grill.

We hope these tips will help you and your family have a safe grilling season and summer.

If you experience fire damage to your home or business, call SERVPRO of Chesapeake North at 757-465-9700.

Spring Cleaning Tips and Checklist

3/9/2021 (Permalink)

This time of year homeowners get the urge to clean up around the house and prepare for spring, opening those windows and enjoying the warmer weather. It can get a little overwhelming thinking of all the areas in and around your home to tackle, but check out this list to get you started:

  • Clean out Your Windows – dust, dirt and other contaminants build up in the panes of your windows over time. Take a vinegar solution and towel to wipe away the grime and freshen the scent that will blow into your home.
  • Clean your Dryer Vent and HVAC – cleaning out your vent will improve drying and help with energy efficiency. Call our SERVPRO of Chesapeake North team to fully clean the duct system in your home, preventing dust, allergens and other contaminants are circulating.
  • Clean Carpets and Rugs and Drapes/Window Coverings – blinds, shutters, curtains and drapes collect dust and other allergens very easily so giving these some much needed attention will make a huge difference. Vacuuming and deep clean carpets and rugs in your home will also help freshen up your space and give you the satisfaction of clean floors.
  • Clean Your Grill – springtime calls for more outdoor grilling and inspecting your grill is a must before the grilling season kicks off. Give it a good scrubbing to clean off the old grime and prepare for cooking great meals!

If you would like a deep, professional cleaning inside your home, call the cleaning and sanitizing professionals at SERVPRO of Chesapeake North at 757-465-9700.

Is Winter Storm Damage Covered by Insurance?

2/10/2021 (Permalink)

It is important to cover your bases in and around your home before a winter storm hits.

Preventative action will be the best way to ensure you did everything you could to avoid damage to your home and protect your family and your wallet. Follow this checklist to ensure you are taking the right steps before the snow and ice hit:

  • Inspect your roof and check or any damages to leaks
  • Clean out your gutters to avoid snow and ice build up and avoid a potential ice dam on your roof
  • Check your property for dead tree limbs that could fall from the weight of the snow and damage your home.
  • Go around the home and feel your windows and doors for drafts - apply weather stripping and caulking around doors and windows if needed.
  • Detach outdoor hoses, drain, store the hose in a shed or garage and cover your faucets with an insulated faucet cover.

Make sure to review your insurance policy or contact your insurance agent to find out exactly what is covered or isn’t ahead of a storm. Some policies could have exclusions for damages that result from a home not being winterized properly, so follow these tips and do your homework! 

If you experience damage following a winter storm, call the experts at SERVPRO of Chesapeake North at 757-465-9700.

Cover Your Outdoor Water Faucet This Winter

1/28/2021 (Permalink)

Our team at SERVPRO of Chesapeake North wants you and your family to avoid potential disasters this winter. It's important to take the proper precautions when it comes to your outdoor water faucets to prevent frozen pipes and water damage in your home or crawl space.

Follow These Quick Steps Below:

  1. The first step to prepare your outdoor faucets is to remove the attached hoses
  2. Second - drain what's left inside the hose and then store in a shed or garage to avoid freezing.
  3. Purchase a simple and affordable faucet cover from your local hardware store as seen in the picture.
  4. Place the faucet cover over the faucet and make sure it is secure up against the wall to keep the faucet insulated, avoiding it from freezing.

If you experience burst pipes this winter causing water damage to your home or business, call the professionals at SERVPRO of Chesapeake North at 757-465-9700.

How Smoke Hurts Your Home

1/18/2021 (Permalink)

House fires are reported to fire departments about every 24 seconds and cost thousands of lives each year and thousands to homes and buildings.

Smoke and fire damage can be severe and if the home survives the fire, it should be inspected, quickly, cleaned and recovery actions addressed to avoid permanent damage.  

When you've been told it's safe to return to your home, call your insurance company and ask for a cleanup and restoration company to help you with the fire and smoke damage to help restore your home.

Thankfully, your home is still standing, but you must get an inspection of the foundation and the structure for safety.

If the fire consumed your furniture and belongings, you have a wet, scorched mess left behind. Leather, fabric, and wood can trap smoke smells and usually can be restored. In addition, smoke and soot particles can get trapped inside of your HVAC system.

SERVPRO® of Chesapeake North will remove the wet, burned, scorched mess and take your salvageable contents to clean in our warehouse.  We also have the capability to help restore your fire and water damaged documents and photos.  When this process is completed, then we can address the soot, water, and fire damage restoration to your home and to your HVAC system.

If you have fire damage in Chesapeake, call us at 757-465-9700.

Commercial Air Duct Cleaning

1/13/2021 (Permalink)

When was the last time you had your business's duct system cleaned? Regular maintenance to your air duct system can help improve the productivity of your HVAC systems and the quality of your air.

The truth is, a facility manager may not even think about the air ducts until the system stops heating or cooling properly. A ductwork system is designed to distribute airflow from your HVAC equipment to your entire commercial building. This encompasses the air that is sucked from the whole building in the air conditioner/heater where it gets cooled or heated and then pushed back via the ducts into your working space. These systems can collect contaminants over time and could possibly circulate dust and other allergens.

SERVPRO® of Chesapeake North has National Air Duct certified technicians who will inspect your HVAC air duct system and give an estimate for a total cleaning. We offer scheduled maintenance cleanings that will help to keep your system running more efficient and help to provide good air quality.

Think you have dirty ducks?  Call us at 757-465-9700.

Prepared for Winter Storms

1/12/2021 (Permalink)

With the likelihood for severe winter storms increasing, we here at SERVPRO Chesapeake North want you, and your home or business to be prepared ahead of the storm.

Frozen pipes that burst can cause catastrophic damage to any home, business or apartment complex. To prevent pipes from bursting there are several preventive measures that can be followed:

  • Drip your faucets! Even a small trickle of water moving through the pipes can prevent them from freezing.
  • Open kitchen and bathroom cabinets to allow warmer air to circulate around the plumbing.
  • Keep garage doors and other doors that lead to the outside closed to prevent the influx of cold air. 

If you will be leaving your home during the cold weather make sure that you leave the heat on in your home (55 °F or higher)

If you experience bursting or leaking pipes this winter, we here at SERVPRO are Here to Help. Our franchise professionals are on standby 24 hours a day 365 days a year. We offer emergency water extraction, electronic drying, document drying and restoration, as well as mold prevention and mitigation.

Is Your Home Prepared In Case of Fire?

1/11/2021 (Permalink)

More often then not, the sound from a smoke detector is more reliable than your senses to alert you of a fire when you are sound asleep.  

Many people think that they will wake up because they will be able to smell the smoke. This more often times not true, because your sense of smell shuts down when you sleep, and your sense of hearing is more active.

The National Fire Protection Association reported that 2 out 5 home fires that sustained fire damage, either did not have smoke alarms or they were disabled. 

Make sure that your alarm is placed properly and in every room of the home. It is also important to make sure the alarms are installed correctly to ensure it's effectiveness and efficiency. Test your alarms every year or so to make sure they are in working order. 

SERVPRO of Chesapeake North can answer your questions about Fire, Smoke, or Soot Damage at 757-465-9700.

Weatherize Your Windows and Doors this Winter Season

1/6/2021 (Permalink)

Now is the best time to invest in some weatherize materials and read up on the tips and tricks to prepare your home for the cold winter weather.

Are you feeling a draft even though your windows and doors are closed? Chances are that you need to add or replace the seal on the windows or replace the weather stripping around the doors. 

Conducting a maintenance check or inspection of your home can help minimize the risks for potential damage caused from extreme cold temperatures or winter storm conditions.

You want to caulk around cracked window seals, replace any broken windows and add weather stripping or caulk to loose window panes.

Should water damage occur due to extreme weather, give us a call. We’re your 24/7 Emergency Service team of SERVPRO of Chesapeake North at 757-485-9700.

Water Damage to Your Property

10/26/2020 (Permalink)

After the plumber has fixed the leak, the flooding has subsided, or the fire department has left, getting your structure and your belongings properly dried and cleaned is crucial to a quick and successful restoration. 

Moisture can cause mildew, fungus, and mold to grow and can attract insects, termites and even rodents. These factors can destroy the very foundation of a home and your belongings. 

At SERVPRO of Chesapeake North, we have the expertise and equipment to properly restore your property after water damage to your home or business. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property, and your assets.

Every water damage incident varies and requires its own unique solution, however our restoration process stays the same. Want to know what to expect? Check out our process here.

SERVPRO of Chesapeake North has been helping families and businesses in Hampton Roads since the 90’s.  Call us at 757-465-9700.

Do You Have an Emergency Plan for Your Business in Chesapeake?

10/23/2020 (Permalink)

Be Emergency Ready Chesapeake! Our app is a no-cost readiness plan that places your ready plan data on your mobile device for quick access during an emergency. You can download the free app today and contact us for a rep to get you started!

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial.

It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business.

Commercial Storm Damage Restoration in Chesapeake

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. 

Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Want a Free Business Assessment? Call Us Today at 757-465-9700

Never Too Early to Prepare Your Home for Winter Weather

10/21/2020 (Permalink)

Now is the time to start making a checklist for prepping your home for the cold, winter weather.

Tips for Preparing Your Home for Winter Weather:

  • Keep your cabinet doors open during cold spells as this will allow warm air to circulate around the pipes.
  • Keep a slow trickle of water running through your faucets, especially those that run through unheated or uninsulated areas of your home.
  • Consider shutting off your outdoor faucets. Find the shut-off valve in the basement or crawl space and turn to “off.”
  • If you do shut off your outdoor faucet, then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.
  • Ensure that your gutters are clean and in good shape, secured. Leaves and such can clog and cause a damming effect which could lead to roof problems and water damage.
  • Proper maintenance of your furnace, HVAC system can help reduce the risk of puffbacks.

SERVPRO of Chesapeake North specializes in storm damage restoration. Our crews are highly trained, and we use specialized equipment to restore your property to its pre-storm condition.

What To Do After A Fire

10/20/2020 (Permalink)

While the fire is always the immediate danger, once it's gone, what it leaves behind will continue to affect your home and everything inside it. Ash and smoke, if left and not cleaned by professionals, will leave extensive corrosion, etching and discoloration and don't forget about those lingering odors. So what's the first step to your homes recovery and what should you know?

  1. Don't risk doing further damage by attempting to clean up the damage yourself.
  2. You should call your insurance carrier and file a claim.
  3. Then call SERVPRO of Chesapeake North to assess the damage. We will then communicate with your insurance company to plan the damage recovery process, and the process will be explained to you.

The sooner you contact us the better, because damage will continue and your structure and all your contents will have much more extensive damage to them. Carpets may become permanently discolored, glass may be severely etched and those odors aren't just odors. They're acidic and filled with toxins that can be harmful to you and the longer they stay, the more damage it will cause on your home.

Keys Things to Avoid:

  1. Do not wipe or attempt to wash residue from walls, ceilings, or absorbent surfaces.
  2. Do not use carpeting or upholstered furniture impacted by heavy smoke residue or debris.
  3. Do not use food items or canned goods exposed to heat.
  4. Don't turn on computers, TV's, stereos or electrical appliances until they have been professionally cleaned and checked.

We Are an IICRC Certified Firm

10/15/2020 (Permalink)

IICRC stands for the Institute of Inspection Cleaning and Restoration Certification. Once you become IICRC certified in Water Damage Restoration, you have then pledged to perform services with skill, honestly and integrity to provide the consumer with the highest standard of care and expertise.

Here at SERVPRO of Chesapeake North, we believe in the importance of restoration and remediation knowledge across all aspects of our employees. Whether you are out in the field handing the services, or in the office speaking on the phone with the customer, it is important that everyone is educated on our services.

That's why SERVPRO of Chesapeake hosts multiple trainings throughout the year for our technicians, project managers, office staff and even our sales and marketing team. Although they may not be in your home or office handling your water damage, our certified office staff can certainly assist you with their certified knowledge and expertise in water damage restoration!

Tips for Handling Water Damage

10/14/2020 (Permalink)

If you experience a water damage in your home, our SERVPRO of Chesapeake North team understands the stress and uncertainty that comes with it. That's why we want to give you some tips and tricks you can do at home before the professionals arrive.

  • Locate and shut off the water valve at the source if applicable
  • Remove and soak up excess or standing water by mopping and laying down towels
  • Remove and prop up wet upholstery and cushions against walls for even drying.
  • Place aluminum foil or wood blocks under furniture legs to help stop the damage from affecting furniture
  • Remove Oriental or other colored rugs from wet carpeting and place in a dry location
  • DO NOT use a regular vacuum to remove water.
  • DO NOT turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water.
  • Collect important papers Do not leave books, magazines or other colored items on wet carpeting.

Please call SERVPRO of Chesapeake North at 757-465-9700 to professionally handle the water damage and mitigation process in your home or business.

Importance of Personal Protective Equipment (PPE)

10/13/2020 (Permalink)

What is PPE and why is it so important?

According to the Occupational Safety and Health Administration, "Personal protective equipment, commonly referred to as "PPE", is equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses. These injuries and illnesses may result from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. Personal protective equipment may include items such as gloves, safety glasses and shoes, earplugs or muffs, hard hats, respirators, or coveralls, vests and full body suits."

PPE is worn by our SERVPRO professionals to reduce the exposure to biohazards and other hazardous materials that could cause illnesses or injuries while on the job. Our SERVPRO of Chesapeake North team will don PPE for various reasons. It will help our employees in the following ways:

  • Protect workers from threat of viral pathogens in affected area
  • Protect area from potential contamination by our workers
  • Protect from harmful contaminants in water or particulates in the air during our fire restoration & water mitigation work

During the Corona Virus Pandemic of 2020, our team has been and will continue to clean and sanitize multiple businesses using our specialized cleaning and disinfecting products. This requires our employee to be in full PPE attire during the entire process.

Our SERVPRO cleaning and disinfecting products are safe when used appropriately by a professional and also according to label directions. PPE isn't to protect workers from disinfectants, but to help protect the space from workers.

How to Know if Water Damage is Covered

10/12/2020 (Permalink)

You’ve been cleaning up around the house, your dishwasher has been running and you walk in to the kitchen to find standing water at the base of the dishwasher. Naturally, you clean up the water mess. Next day, you notice that the flooring has buckled. Will your homeowner's insurance cover the cost to fix the flooring?

Most likely because this water damage was sudden and accidental which standard homeowner's insurance policies usually provide this kind of protection. Same holds true if the water heater ruptures or a water pipe bursts and damages the drywall or the ceiling.  

What May Not Be Covered

  • Damage from an unresolved maintenance issue-the flooring from this dishwasher leak should be repaired or replaced, but if you've had a continuous leak near a faucet or other plumbing fixtures, it may not be covered.
  • The Cause of the Water Damage Loss-Most insurance policies will cover the cost to repair the damage, but you shouldn't count on the insurance company replacing the culprit, like the dishwasher.
  • Sewer or Drain Water Backup- If water backs up into your home through an outside sewer or drain line, more than likely you have no coverage. You may be able to purchase additional coverage to protect you from this kind of emergency disaster.
  • Flood-No type of flood damage is protected by your standard homeowners’ policy.  Whether the flooding occurred as a result of a storm, or a water surge, it does not matter. You can purchase a separate flood insurance policy, however, depending on your location, and your mortgage company,  a flood insurance policy may be required when buying a home.

Contact us with any questions or concerns about water damage caused by a flood at SERVPRO of Chesapeake North, 757-465-9700.

How To Clean Gutters

10/9/2020 (Permalink)

Gutters have an important job to keep water away from the perimeter of your house. However, they need our help to keep them unclogged from debris so as they can continue to function properly. If you maintain the cleaning of your gutters, you can help prevent water damage and keep your house looking great.

Safety First 

Make sure that you have a sturdy and safe ladder with ample extension to access your gutters.

Clean the Downspout

Start the cleaning of your gutters at the downspout.  Remove the horizontal extension pipe and shoot water from a water hose down into the pipe to remove any blockage or debris. When clear, the water should run out the other side.  

Remove Debris

Using a trowel or your gloved hands remove any debris that is trapped letting it fall to the ground.

Flush with Water

Use a water hose to remove any remaining debris that could potentially cause a blockage in your gutter system.  If water does not flow out and down the system, you may find a plumber's snake to be useful to loosen and remove the blockage.

Contact us if you experience water damage from a storm or have questions at SERVPRO of Chesapeake North, 757-465-9700.

File Business Claim After Smoke Damage

10/8/2020 (Permalink)

Did your commercial building or the suite next to yours recently have a fire and now you smell smoke or have smoke related damage? Is smoke damage a covered loss on your commercial insurance policy? Learn more about what you need to know about smoke claims.

Soot Damage and Insurance

Good news is that in most cases, damage from smoke will be covered under your commercial insurance policy. Remember the sooner you act upon following these steps, could help improve the restoration of your property to its preloss condition. Your preparedness could also help with your insurance company approving your claim.

  • Get in touch with your insurance company or agent and file a claim, report the smoke damage.
  • Call a professional smoke cleanup company to help assess your loss and provide details of the cleanup process.
  • Take photos of any damaged items, and documents, receipts for any repairs that need to be performed.
  • Know that your insurance company will send an adjuster to survey the damage.     
  • Know that your insurance company will require proof that the money they pay you will be going towards your restoration and repair.     

Smoke damage claims and the efforts to communicate with your adjuster may be challenging.  However, if you have done your due diligence in following these steps, your post-fire experience can be a positive one.

SERVPRO of Chesapeake North is here to help with the fire damage, the soot damage or the smoke damage.

Fire Prevention Week 2020

10/7/2020 (Permalink)

Every year, the National Fire Protection Agency dedicates a week in October to Fire Safety and Prevention. This year's theme is: Serve Up Fire Safety In The Kitchen.

Here are some tips to keep in mind while cooking in the kitchen:

  • the #1 cause of home fires in the kitchen is unattended cooking
  • stay in the kitchen while grilling, frying, boiling, or broiling food
  • check on food regular while simmering or baking items
  • keep items away from stove that can easily catch fire
  • keep a lid close by while cooking to place over a grease fire
  • make a kid-free zone that is at least 3 feet away from the stove
  • make sure a smoke alarm is installed in each room of the home

If you experience a fire in your home or business, contact the professionals at SERVPRO of Chesapeake North to clean and restore your home to pre-fire condition.

How to Get Rid of Smoke Odor

10/5/2020 (Permalink)

Now listen… we know things happen! But did you get caught up in some really intense scene on your favorite TV show and forgot about that pot of yummy food on the stove? Or maybe your toaster oven cooked that pizza a little faster than you expected? Sure enough, now your house smells like burnt food and that smell just won't go away! Before you grab that air freshener, hear us out!! 

    • Confirm the situation is under control: Before worrying about the odor, make sure there isn't an actual fire. Burnt food often smokes without catching on fire, but you don't want the situation to get out of hand if there are flames. Remove the pan from the burner and let it cool. Make sure the food is no longer burning or producing more smoke.
  • Air out the house: Burnt food smoke inhalation isn't good for your lungs, so start by clearing out the smoke. Open windows in rooms close by, give the smoke and odor a place to go. Run ceiling fans and use box fans in the windows to help pull the smoke and odor out of the room faster. You can also run the vent on your fan hood and the exhaust fans in any nearby bathrooms.
  • Remove the source of the smell: You’ve got to remove the burnt food to remove the burnt smell in the home. Once its cools COMPLETELY, dump the food into a trash bag, seal it, and remove from the home. If the pan is salvageable, soak it in hot, soapy water to release the burnt-on food, then scrub any remaining food off. Boiling water and vinegar in the pan can help soften the burnt spots. Scrubbing the pan with baking soda can also help clean it due to the gentle abrasive quality of the powder.
  • Neutralize the burnt pan smell in the home: Don’t grab that air freshener yet! Air fresheners and candles just add scent to the mix without actually removing the bad smell. The combination of the burnt, smoky odor and the fragrance can sometimes smell worse than the burnt odor alone. Try something a little more natural to help remove the odor from the air! Bring water and white vinegar to a boil on the stove, and reduce the heat so it simmers. You can also add whole spices or fresh lemon slices to the boiling water for a natural scent. Coffee grounds and baking soda placed out in a container can help soak up bad odors.
  • Wipe Down Surfaces: Smoke particles tend to stick to all areas of the home, which makes the smell linger. Be sure to clean all of the surfaces in your kitchen to help remove the odor. Wipe the stove, countertop, cabinets and walls with a warm, soapy water mixture or all-purpose cleaner. Choose cleaning products that are safe for specific surfaces, such as wood cabinetry or stone countertops.

Wash Fabric Items: As we said before, odors and smoke particles like to stick to all areas of the home, especially fabric items. Wash all items that came in contact with the smoke such as curtains, tablecloths, and flooring. If your carpets or rugs take on the burnt odor, sprinkle baking soda over them. Give the baking soda a few hours to soak up the smell. Vacuum the carpet well to remove all of the baking soda.

Cleaning Commercial Air Ducts

10/2/2020 (Permalink)

Your Commercial HVAC and air duct system require regular maintenance and cleaning to maintain efficiency and proper functions. They are the key to having good air quality in your work environment for you and your employees.

  • Filters should be replaced every 90 days.  Wires, connections, and motors should be inspected for wear or for visible damage and repaired to keep your HVAC system safe and operating properly.
  • Professional Inspections of your HVAC and Duct Work should occur bi-annually, normally before the A/C or Heat are to be turned on in your building.  Inspections involve looking for excessive amounts of dust, debris, feces, odors, or noises.  Some of these findings could mean that you have an infestation of some sort.  

SERVPRO of Chesapeake North will visit your facility and perform a Free Inspection of your duct work system. We understand the importance of a properly functioning HVAC and Duct Work system in the work environment. Call us at 757-465-9700 when you need professional cleanup and restoration of your air duct system.

Soft Goods Cleaning

9/28/2020 (Permalink)

Water damage to your home will bring with it multiple paths for destruction. The structure itself such as the walls, ceiling, floors will be subjected to damage, but what about the other items like clothes, toys, and other soft goods? SERVPRO will take care of the water damaged structure, but we also clean the affected contents in the home as well. Our SERVPRO of Chesapeake North team will carefully pack up the contents and bring them back to our facility to be cleaned and stored until they are ready to come back home.

SERVPRO of Chesapeake North has a state-of-the-art Esporta cleaning system that can make water damaged, mold damaged, and even smoke and soot damaged items look like new again. When our crew arrives to your home after a damage has occurred, our trained professionals will pack up each affected item and thoroughly clean the contents to be delivered back to the customer. This is so important for customers who have items they would rather try and restore rather than replace.

Our SERVPRO of Chesapeake professionals understand the importance of our customer's belongings and will always do great work to restore them back to their pre-damaged condition.

Why Smoke Alarms Are So Important

9/28/2020 (Permalink)

Why Are Smoke Alarms Important?

Smoke alarms not only alert you when there may be a fire in the home, but they can also save your life. You grow up learning the dangers of a fire in the home and are trained early on, on what to do. During a fire, smoke and flames will spread faster than you think. When the alarm sounds, you and your family know to rush out of the house as soon as possible.

Here are some tips to follow from the National Fire Protection Agency

  • Replace your smoke alarm at least every 10 years
  • Install a smoke alarm in every bedroom, on every level of the home, and in the basement
  • It is recommended to use interconnected smoke alarms so when one sounds, they all sound
  • At least once a month, test your smoke alarm by pressing the test button to ensure it's working
  • Install your smoke alarms away from the kitchen to reduce false alarms and they should be placed on the ceiling or high up on walls

If you experience a fire or smoke damage in your home, please call the professionals at SERVPRO of Chesapeake North at 757-465-9700.

We Handle Document Restoration

9/25/2020 (Permalink)

After a disaster, documents, photographs, and books could be lost forever.  SERVPRO® of Chesapeake North knows that a quick response and action is crucial to saving and recovering damaged possessions.  With access to a restoration facility, state of the art technology and equipment, our restoration professionals will help recover your paper goods.

Document Restoration Facility:  

  • We use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing.
  • Documents are managed by HIPPA Master=certified technicians under 24/7 surveillance.
  • We use a computerized inventory system for digitizing your documents.
  • We can accommodate large commercial losses or small residential jobs.
  • We offer a range of services that include drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorizing.

Types of document item we restore:

  • Paper documents, books and magazines, manuscripts and files, photographs, films, negatives, microfiche, x-rays, blueprints, maps, and parchment.

Document Cleaning & Disinfecting is necessary in instances when documents have been contaminated and exposed to bacteria, viruses, pesticides, or other harmful chemicals. Our gamma irradiation technology is used to safety and effectively sterilize your documents.

Digitizing Services can convert your paper files and photos to help save storage space and enable your access to them with a touch of a button, keeping them safe from a flood or fire.

Need your valuable documents restored?  Call Today- 757-465-9700

Our Franchise is Growing!

9/24/2020 (Permalink)

It is with great excitement that we share some news with our SERVPRO of Chesapeake North community. 

As of September 2020, we have joined forces with SERVPRO® of Richmond, Chesterfield, Henrico and Tri-Cities Plus, located in Midlothian, Virginia. Independently owned and operated by Andrew and Theresa Bahen for 35 years, Disaster Recovery Team Bahen has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies, and commercial property management teams.

Your local SERVPRO® will now be composed of elite large-loss specialists, trained project managers, and technicians capable of handling any loss your home or facility may experience. As one of the largest SERVPRO franchises on the East Coast, our combined experience, people, capacity, and equipment will uniquely qualify us to handle any sized job no matter how extensive the damage may be.

Our goal with this expansion is to create a larger footprint to better serve our clients and community throughout Virginia and North Carolina. We hope you have continued confidence in our abilities to serve your SERVPRO of Chesapeake North community as we strive to provide great work each and every day.

Please don't hesitate to reach out to our team for any of your mitigation, remediation and restoration needs!

Why You Should Act Fast

9/24/2020 (Permalink)

Water damage is a dread that many property owners hope not to have to suffer.  However, it’s a valid concern here in Hampton Roads especially after a heavy downpour, or a storm surge. 

Water damage can cost thousands of dollars of damage to your furniture, electronics, upholstery, appliances, and even your plumbing.  Water damage can also increase the risk of mold growth and contamination which can involve a costly mold remediation. Hiring SERVPRO® of Chesapeake North, your local water damage restoration company will help make the cleanup easier and quicker.  Our experienced and trained technicians know the best ways to repair or replace the water damaged items and to clean up the water damage.

Water damage restoration is very important as well as the procedures.  The right procedures can help to save your cherished belongings as well as help to keep your home from being condemned.  SERVPRO® of Chesapeake North knows how to mitigate the effects of water damage and have experts to assess the water damage and determine a water restoration and removal plan.  We use high tech equipment and well documented procedures to control water damage.  Water in a basement may only require a short cleanup process, but water in other areas of the property will require more extensive remediation.

If you suffer a water damage loss in Chesapeake, call your local SERVPRO® of Chesapeake North, available 24/7 every day.

Fall Means Falling Leaves

9/22/2020 (Permalink)


The air is getting cooler and leaves are falling!! Well, those leaves always end up somewhere...and they can be trouble if you don't look out for them. Want to know a little tip on how to prevent water damage to your home and give you a little peace of mind the next time an end of summer storm hits? Ensure Good Drainage! One good way of doing that is by cleaning your gutters and downspouts.

How often should you clean your gutters and downspouts?

Clean your gutters at least twice a year to avoid blockage. We also recommend inspecting your gutters after big storms. If left unattended, gutters and downspouts get so clogged with debris, they are rendered useless. Clogs often occur where downspouts join with the gutter system. Clean out your downspouts to ensure water can flow through, and make sure to secure downspouts so that they point away from your home. After ensuring you have cleared the gutter and downspouts of debris, flush them with a garden hose to test if they’re flowing properly and where the water distributes. We don’t want your downspouts draining too close to the foundation! If you have a basement, we recommend that downspouts be extended several feet from the house, so they do not dump right into the basement and flood the area.

Certified: SERVPRO Cleaned

5/19/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Chesapeake North today at 757-465-9700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Here To Help - 24/7

4/23/2020 (Permalink)

SERVPRO of Chesapeake North is available 24 hours a day, 365 days a year to help you regain control for emergency fire and water damages. Time is of the essence. Immediate response is crucial to help minimize any further damage. As your local Franchise, we have been helping make fire and water damage “Like it never even happened,” for over 20 years. Our track record has earned us the trust of the insurance industry, countless homeowners, and commercial clients.

We understand that when you call us, you may be feeling stressed, confused, and overwhelmed. Our highly trained staff is here to help walk you through the process from beginning to end.We strive to restore not only the home or business, but the customer's peace of mind. When fire and water damage take control of your life, we help you take it back. 


Disinfecting Your Business

4/2/2020 (Permalink)

SERVPRO here to help Here To Help 24/7

It's October and the threat of the Coronavirus is still among us. We understand these times of stress and uncertainty with opening your business to the public. That's why we want to offer business owners a way to combat the threat of COVID-19 with our Certified: SERVPRO Cleaned program.

When it comes to disinfection and sanitization, SERVPRO of Chesapeake North cleanup practices follow CDC guidelines and use EPA-approved products. We have years of experience in dealing with biological contaminants. We’re here to help you protect your business and your employees– 24 hours a day, seven days a week. Our team will provide thorough cleaning and disinfecting for proactive measures, or if you have a known positive case in your facility. Give us a call today to learn more about what our SERVPRO of Chesapeake North team can do for your business. 757-465-9700.

SERVPRO's Advanced Technology & Techniques

3/15/2020 (Permalink)

We use specialized and industry leading equipment to make it, “Like it never even happened.”

SERVPRO Chesapeake North provides a variety of specialized services to the Chesapeake area. Our franchise professionals are certified through The Institute of Inspection Cleaning and Restoration Certification (IICRC). This allows us to provide peace of mind to our customers because they are able to trust that our franchise professionals are properly trained on how to properly and successfully use the equipment for restoration and cleaning. 

We use specialized and industry leading equipment to make it, “Like it never even happened.” Our moisture detection and measurement equipment allows us to detect, measure and monitor a properties moisture levels.  If water is in your home we have state of the art water extraction equipment that speeds the drying process by getting the water out of your home. Our industrial strength air movers and dehumidifiers are used to remove any remaining moisture from you home and prevents warping of your floors, walls and/or ceilings.

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process. We also use OSHA-approved cleaning agents to clean and remove odors and/or contaminants from your home.

Is Mold Making You Sick?

3/5/2020 (Permalink)

In normal amounts, environmental mold does not pose a serious health risk to healthy people with functioning immune systems

Mold is a type of fungus that is essentially everywhere and in normal amounts, environmental mold does not pose a serious health risk to healthy people with functioning immune systems. Toxic mold can cause serious health effects because of its ability to release mycotoxins.

If you suspect that you are suffering from mycotoxicosis it is important to contact a health care professional right away!

If you find mold in your home you can contact the franchise professionals at SERVPRO Chesapeake North will be able to inspect and assess your property and if there is an indication of mold, our franchise professionals have the training, equipment and expertise to remediate your mold infestation.

Spring Storms

2/12/2020 (Permalink)

“In the spring I have counted one hundred and thirty-six kinds of weather inside of four and twenty hours.” - Mark Twain

Spring storms can be unpredictable. In the spring there are days in which we are closer to summer and other days where it snows! The changing weather during the spring can cause potential hazards that can be hard to predict/plan for since the weather can change rapidly, leading to the experience of many seasons in the same day! Mark Twain once said, “In the spring I have counted one hundred and thirty-six kinds of weather inside of four and twenty hours.” 

Thunderstorms pose the most serious weather related threat during the spring. Thunderstorms develop when warm moist air collides with cool, dry air.  Some of the dangers associated with severe thunderstorms include lightning, tornadoes, and flooding. Although the weather in the spring can change so quickly there are something you can do in order to prepare. Having a first aid kit and an emergency evacuation/shelter plan as well as keeping a 3-5 day supply of water and non perishable food are all measures that can be taken to prepare for the potential of severe weather in the spring.

If your home or business experiences storm damage this spring, we are Here to help! Our Disaster Recovery Team is ready 24 hours a day, 365 days a year to respond to any disasters that may strike in any season.

How to Prevent/Minimize Water Damage in the Spring

1/29/2020 (Permalink)

Here are some steps you can take to prepare your home ahead of the spring-thaw months to prevent common causes of water damage.

There is no way for a homeowner to completely prevent all water damage under every circumstance however there are steps you can take to prepare your home ahead of the spring-thaw months to prevent common causes of water damage. 

  • Read and understand your homeowner’s insurance 
  • Avoid storing valuable items in your basement.
  • Install a basement pump or a water alarm 
  • Remove debris from window wells, gutters & downspouts
  • Check for and repair leaks around doors and windows
  • Inspect your foundation for cracks and repair any that you find to prevent water seepage
  • Trim any trees or bushes away from your home
  • Keep your roof in good shape, be sure to make regular repairs to prevent water leaks.  

If your home/business experiences water damage, our franchise professionals are on standby 24 hours a day, 365 days a year to make it “Like it never even happened.”

Holiday Fire Safety

12/10/2019 (Permalink)

SERVPRO of Chesapeake North is always Here to help. Check out these tips on preventing fires this holiday season.

Did you know that Christmas trees are the culprit for hundreds of house fires every year? If you use a live tree in your home for the holidays, it is important to keep it well watered and hydrated. A dry tree can catch flames in just SECONDS if it comes into contact with an open flame or other ignition source such as a candle or an electrical short.

Be sure to review the manufacturer's safety information included with any electrical decorations to avoid an overload that can cause an electrical short. 

Keep burning candled at least 12 inches from anything that is flammable such a curtains, trees paper, or wooden objects. 

Make sure your Christmas tree is at least 3 feet away from any heat source including fireplaces, candles, radiators or heat vents. 1 in every 4 winter fires is caused from a tree being too close to a heat source!

SERVPRO Chesapeake North wants you, your family, and your property to stay safe.  If you do experience a fire or water damage during the holidays, or any time of the year, our franchise professionals can make it “Like it never even happened.” Available 24 hours a day, 365 days a year, we are Here to Help.

Preparing Your Business for the Holidays

12/5/2019 (Permalink)

Check out these quick tips on keeping your commercial property free from damage this holiday season.

During the holiday season, many businesses like to decorate their stores to advertise for holiday sales and to create a warm and inviting environment for their customers. When decorating your business for the holidays it is important to keep these things in mind to prevent any damages or loss to your business during the holiday season.

Choose your decorations wisely; many holiday decorations such as paper, Christmas trees and holiday wreaths are flammable. If you are using these to decorate your business space for the holidays, make sure that they are at least 3 feet away from any heat or ignition source.

Choose where you place your decorations or holiday displays so that they do not block any exits including emergency exits and make sure that they are not intrusive to the isles/walkways.

SERVPRO Chesapeake North wants you, and your business to stay safe. If you do experience a fire or water damage during the holidays, or any time of the year, our franchise professionals can make it “Like it never even happened.” Available 24 hours a day, 365 days a year, we are Here to Help.

Staying Warm & Safe This Winter!

12/5/2019 (Permalink)

Did you know that space heaters account for 86% of fire related heating deaths?

With winter weather approaching, it is important that we keep ourselves and our families warm during the winter months. We here at SERVPRO Chesapeake North want you, and your home or business to be prepared to safely heat your home or business. 

Never heat your home or business with a gas top stove or oven. In addition to the risk of carbon monoxide poisoning, leaving an unattended stove can cause a fire.

Observe and implement all manufacturer warnings and instructions when using space heaters. Most home heating fire deaths (86%) involved stationary or portable space heaters. 

Make sure that all heating equipment especially chimneys are cleaned regularly and inspected prior to use. 

Keep heating equipment away from flammable materials such as furniture, clothing, bedding paper materials and other holiday decorations such as Christmas trees. 

Almost half of all heating equipment related home fires occur in December, January, and February - So now is the time to clean, inspect and test all heating equipment to ensure that it is functioning properly. 

SERVPRO Chesapeake North wants you, and your business to stay safe.  If you do experience a fire or water damage during the holidays, or any time of the year, our franchise professionals can make it “Like it never even happened.” Available 24 hours a day, 365 days a year, we are Here to Help.

Billion Dollar Disasters.

12/5/2019 (Permalink)

Don't let a winter storm cost you!

Since the year 1980 ten winter storms have caused over $2 billion of damage in the United States. Winter storms have the potential to produce strong winds, drop feet of snow on homes and businesses and the weight of ice from freezing rain can cause damage to power lines and trees. In addition the damage caused from the storm itself there is the aftermath of when all of the snow melts; a quick increase in temperate or heavy rain can set the stage for catastrophic flooding. For us here on the east coast we have face another winter storm hazard in the form of coastal flooding. Strong winds in combination with the high tide can overcome the coastline causing beach erosion and major damage to homes and businesses.

With winter weather approaching and the chance for severe winter storms increasing it is important to be prepared.

Keeping gutters clear of leaves and debris will allow water to move more freely and will help with drainage from your roof when snow begins to melt.

Keep your pipes warm to avoid them freezing and bursting. Open kitchen and bathroom cabinets to allow warm air to circulate around the pipes. If you have a cold basement/crawlspace, or attic with pipes make sure to wrap those pipes in insulation to help keep them from freezing. Drip your faucets to keep the water flowing, even a small trickle of water can prevent the pipes from freezing.

Check your roof prior to the storm and repair any damages that are apparent. If a large amount of heavy snow accumulates on your roof it can cause it to collapse. Use a roof rake to remove the snow from your roof to prevent collapsing from the weight and also to prevent ice-dam damage.

When snow has accumulated on your roof, it is important to keep your attic space cold. This prevents the development of an ice dam; The snow from melting and then refreezing near the edges as icicles which can cause roof leaks that leads to water coming into your home and causing damage water damage on walls and ceilings. 

This winter if you suffer from any storm damage, SERVPRO Chesapeake South is Here to Help. With trained franchise professionals on call 24 hours a day, 365 days a year we are ready to make your storm damage “Like it never even happened.”

A Fire Escape Plan For Your Home

10/8/2019 (Permalink)

Fire & Smoke Damage Cleaning and Restoration in Chesapeake, 757-465-9700.

When a fire ignites, you may only have a few minutes to safely get everyone out of the house.  It's imperative that you have a rehearsed escape plan before the event of a house fire.  Here are some escape plan suggestions to help keep you and your loved ones safe from harm as quickly as possible.

Install Fire Alarms

Place fire alarms on every floor of your home and inside and outside of every bedroom.  This will help to ensure that the alarm will be heard by most.

Map It

Map out your home's floor plan showing at least two ways to get out of a room.  This is a great visual for children and a second exit option in case one is not accessible.

Discuss & Act on It

Discuss this escape floor plan with your family making special note to point out the exits to the children especially those in their bedroom.  Afterwards, have a fire drill so that everyone is familiar as this will help in getting everyone out quickly and safely. 

Choose a Meeting Place

It's important that everyone knows where to meet after getting out of the house safely.  Places safely away from the fire like a mailbox across the street, a street sign, or a neighbor’s house.

Don't Wait

When you hear the smoke alarm, yell, scream, knock on doors as you are immediately exiting the house.  No items or belongings are more valuable than yours and your loved one’s lives.

Call us with any questions about fire or smoke damage or about making a fire escape plan.  We are "Always here to help." 757-465-9700.

Sources:  National Fire Protection Association

How to Prevent a Dryer Fire

10/8/2019 (Permalink)

Dryer Vent Cleaning in Chesapeake, VA

The U.S. Fire Administration reports that 2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss.  Thirty four percent of these fires are cause by people failing to clean their dryers and most dryer fires happen in the fall and winter months with a peak in January.  Learn how you can help reduce the risks of your dryer setting fire.

Clean the Lint Screen

A good habit to form is to remove all the lint before beginning every load of laundry.

Inspect the Dryer Vent Hose

Look for a bent, or crushed hose and if you have a white plastic vent hose, you should quickly replace it with an aluminum vent hose.  White vent hoses are no longer allowed to be sold as they are considered a safety hazard.

Clean the Dryer Vent System & Dryer

Clean the dryer vent system annually.  Depending on where your system exits will determine if you need a professional to clean from the dryer to the exit point.  It's important to be sure that there are no lint blockages in your vent system.  Regularly use a vacuum to remove any excess lint from the inside of your dryer.

Remove Flammable Materials

Look for paper, clothing or cardboard that may have fallen behind or beside your dryer.  Be sure to keep any flammable materials away from the dryer.

Contact us if you have any questions about dryer vent system cleaning at SERVPRO of Chesapeake North at 757-465-9700.

Sources:  U.S. Fire Administration                               

Collect, Protect Essential Records Before An Emergency

9/17/2019 (Permalink)

SERVPRO of Chesapeake North is "Always here to help." 757-465-9700

Collect, Protect Essential Records Before An Emergency

Family Preparedness

When we advise people to collect and protect important paperwork, we are referring to any important documents and personal data that might serve as proof of your insurance or identity or instruct others on how to help you in an emergency.  This important paperwork includes an Emergency Action Plan, and medical, vital, and immunization records.

The Basics

Copies of medical documents and advance directives should include: Health insurance card, vaccination records, living wills and power of attorney forms, birth & death certificates and adoption records

Personal Id's to include: Passports, driver's licenses, social security cards, green cards

A current care plan for a child with special needs.

User manuals, models, and serial numbers, and contact information for the manufacturer of medical devices, like glucose meters and nebulizers.

Quick Tips

Keep an up to date list of all your prescription medications with dosage amounts, your eye prescription, your medical supply needs and any known allergies.

Save electronic copies of important papers in a password protected format to a flash drive or an external hard drive or a cloud-based service. You should store these items in a fire proof container or with a trusted friend or relative, or even a safety deposit box at a bank.

Pet owners make copies of your pet’s vet records like rabies certificate, prescriptions and a recent photo of your pet(s).

Whatever happens, we’ll be there with you and your community, every step of the way, in your journey back, “Like it never even happened.”

Ahead of the Storm

9/5/2019 (Permalink)

SERVPRO of Chesapeake North will help clean up the storm damage in Chesapeake.

Hurricane Prep Guide

Getting prepared for a hurricane in Hampton Roads is not only about buying lots of water or filling up the gas tank.  There are steps needed to help protect you and your family if your home is threatened by a hurricane.

Stock Emergency Supplies

  1. Water & Food at least a 3-day supply for you and your pet
  2. Tools like flashlights, extra batteries, a wrench, plastic sheeting & duct tape, trash bags
  3. Medical Hygiene and Cleaning Supplies like a first-aid kit, necessary medications, glasses, contact lenses, moist towelettes, toothpaste, and personal hygiene products
  4. Personal Items, like sleeping bag for each person and change of clothing
  5. Activities like books, games, playing cards, paper, pencils and pens
  6. Radio for NOAA weather radio with tone alert and extra batteries
  7. Other Items like a whistle to signal for help

Prepare and Protect Your Property

  1. Do a Home Inventory with contents of closets, drawers and cabinets? Store your home inventory lists, photographs and video tapes in a waterproof place off the premises.  Keep receipts of high valued items, which may separate insurance coverage.  Always update your home inventory after making large purchases.

Review Your Insurance Policies

  1. Is everything up to date? If you’ve done any major renovation or made a major purchase, make sure your insurance agent is aware to help determine if your current limits are enough to cover the value.
  2. Coverage for additional living expenses in case you can’t live in your home until it has been restored from damages.
  3. What about flood damage? Do you have coverage?
  4. Do you have comprehensive coverage on your car insurance policy? What happens if a tree falls on it or water, wind or flying debris damages your car?

Plan Your Evacuation

  1. Become familiar with alternate routes in case travel becomes treacherous or traffic congested
  2. If you don’t have a car, plan on how you will leave if you need to evacuate; make plans with family or friends or your local government or aid agencies
  3. Plan what you will do with your pets, leave them with family, take them with you or to a kennel
  4. Keep a road map in your car in case you need another route on unfamiliar roads
  5. Prepare a bag or file with important papers, like your homeowner’s insurance policy, keep it with you.

If you have suffered water damage after a storm, SERVPRO of Chesapeake North is prepared to assist you after the storm to clean up the mess and help restore your home to its pre-storm condition.  We are “Always Here to Help.”  Call us at 757-465-9700.

SERVPRO® of Chesapeake North Suggests Action Before a Storm Arrives

6/28/2019 (Permalink)

Residential Storm & Water Damage Cleanup in Chesapeake

SERVPRO® of Chesapeake North wants Virginia Residents to Always Be Storm Ready

SERVPRO® of Chesapeake North encourages everyone to remember the importance of disaster preparedness.  The key to disaster preparedness is having an emergency plan in place before the disaster hits.  Here are a few simple steps that can make the difference in protecting and keeping your family safe and protecting your property from weather related damage.

Stay Informed.  Know your flood zone for your property and your neighborhood and know the evacuation route should your evacuation become necessary.  Listen to your local news and authorities for direction.

Make a Family Emergency Plan.  Disaster may not strike when you and your family are together at home.  Plan now for a meeting place and how you will contact each other.  Visit ready.gov to access a Family Emergency Plan template to help with your planning.

Prepare your property.  You may need to prepare your home for the impact of a storm or hurricane.  Covering all your windows in your home will help to protect it.  Permanent storm shutters offer the best protection for windows; however, the second-best option is to board up the windows with plywood.  Tape will not prevent your windows from breaking.  Trim your trees and bushes that are around your home and clear any debris from rain spouts and gutters.  Secure outdoor furniture, trash receptacles, decorations and anything else not secured and can become projectile. 

Establish a SERVPRO® Emergency READY Profile for Your Business.  SERVPRO® developed the SERVPRO® Emergency READY Program to help business owners create an Emergency READY Profile® (ERP) for their facility, at no charge.  The business owner will collaborate with our rep to compartmentalize relevant building and emergency contact info to access when an emergency strikes.

Water Damage Effects and Risks

6/28/2019 (Permalink)

Flood or water damage cleanup in Chesapeake

Effects of Water Damage

Causes of Water Damage

We have seen many causes of water damage in Chesapeake.  Clogged toilets, overflowing washing machines, broken dishwasher hoses, plumbing leaks, broken pipes and cracked foundations are just a few reasons for damage to homes and businesses.  Floods from heavy rain where the ground can’t absorb it quick enough or storm surges from a Nor’easter have caused extensive water damage to our area residents.  The water damage can be minor, or it can be major leading to destruction of the home or business.  As soon as the water threat is over, immediate water damage cleanup is vital to helping to save your water-soaked furniture, carpet, rugs, clothing and other possessions.

Health Hazards

Acting quickly after water damage is very important and calling your local IICRC water damage cleanup and restoration professional, SERVPRO® of Chesapeake North will help to ensure a quick response and water damage recovery.

Moisture feeds mold and other organisms, both of which can cause serious health problems.  Mold can grow after water damage with 48 hours.  We know that cleaning up the water damage immediately can help mitigate the health effects for everyone in a commercial or home space.

If you have suffered a flood or water damage emergency, call your local SERVPRO® of Chesapeake North, available for you 24/7 every day. 

SERVPRO® Emergency Preparedness Tips

6/21/2019 (Permalink)

Storm Damage Cleanup by SERVPRO® of Chesapeake North 757-465-9700

SERVPRO® of Chesapeake North Encourages Virginia Residents to be Storm Ready

A Few Steps to Prepare and Protect Your Family

It's the beginning of hurricane season on the Atlantic coast and SERVPRO® of Chesapeake North would like for everyone to remember the importance of disaster preparedness.  The key to disaster preparedness is having an emergency plan in place before the disaster hits.  Acting with a few simple steps can make the difference in protecting and keeping your family safe and protecting your property from weather related damage.

Build a basic emergency supply kit stocked with enough water and food for a minimum of three days for you and for each of your family members, pets included.  Be mindful to include any necessary medications.  Recommended emergency supply kit items include:

  • Water (one gallon/per person/per day)
  • Three-day supply of non-perishable foods
  • Manual can opener
  • Battery or solar powered radio, preferably a NOAA weather radio
  • Flashlight with extra batteries
  • Whistle (to signal for help)
  • Dust masks or bandanas
  • Local map
  • Important documents, such as insurance policies, bank account information, passwords, and identifications
  • Matches (in a waterproof container) and/or lighter

Make a Family Emergency Plan.  A Disaster may not strike when you and your family are together at home.  Plan now for a meeting place and how you will contact each other.  Visit ready.gov to access a Family Emergency Plan template to help with your planning.

Stay Informed.  Know your flood zone for your property and your neighborhood and know the evacuation route should evacuation become necessary.  Listen to your local news and authorities for direction.

Prepare your property.  You may need to prepare your home for the impact of a storm or hurricane.  Covering all your windows in your home will help to protect it.  Permanent storm shutters offer the best protection for windows; however, the second-best option is to board up the windows with plywood.  Tape will not prevent your windows from breaking.  Trim your trees and bushes that are around your home and clear any debris from rain spouts and gutters.  Secure outdoor furniture, trash receptacles, decorations and anything else not secured that could become projectile. 

Establish a SERVPRO® Emergency READY Profile for Your Business.  SERVPRO® developed the SERVPRO® Emergency READY Program to help business owners create an Emergency READY Profile® (ERP) for their facility, at no charge.  The business owner works with SERVPRO® of Chesapeake North to gather and document information that will become critical if a disaster strike.  Once the ERP is created, business owners have access to their own information 24/7 online and by using SERVPRO’s free smartphone app.  Contact us at 757-465-9700 to get set up.

Reasons to Keep Your Air Ducts Clean

6/18/2019 (Permalink)

Air Duct Cleaning in Chesapeake

Isn't the quality of your indoor air as important as the quality of the air you breathe outside?  There are indoor irritants in the air you breathe like pollen, dust, and pet dander that encompass more than simply changing your equipment's air filter.

These irritants and contaminants collect in your air duct system and can only be removed with scheduled cleanings.  You should consider it as a part of your HVAC maintenance and a vital part of ensuring your employees health and your business cleanliness.  Here are a few reasons why you should keep your ducts cleaned.

  • Clogging of the ducts- Irritants like dust can clog your air ducts causing your HVAC equipment to work less effectively.  The clogging can also cause health issues.
  • You may be losing efficiency- If your air ducts are clogged, your equipment will be forced to work harder to maintain your temperature settings.  This results in higher utility bills and an inefficient system.
  • Presence of mold- Mold is hazardous to your health.  Mold can aggravate or cause health problems like asthma and allergies. An odor like the smell of dirty socks coming from your air vents can indicate the presence of mold in your HVAC system.
  • Presence of trapped critters- Occasionally rodents, birds or insects can become entrapped in the air duct system.  Any odor coming from the air vent system requires attention.

SERVPRO® of Chesapeake North will inspect your air duct system at no cost.  You will learn of the results and get a recommended plan of action. Commercial cleaning and maintenance plans are available.  Call us today at 757-465-9700.

How to Protect Against Water Damage

6/14/2019 (Permalink)

Water Damage Cleanup in Chesapeake

How to Protect Against Water Damage

Here are some steps to take to help minimize your risk.

It could be a flooded bathroom or a water heater leak in your attic, and you know that the water damage could be costly to repair.  We’ve got some home improvement suggestions to help make water damage less likely.

  • Replace old pipes. Home piping usually has a life span of 50 to 80 years.  If yours are older, it’s a good idea to ask a plumber for an inspection.  PVC pipes may need to be replaced every 25-40 years.
  • Inspect your water heater. Water heaters usually need to be replaced every 10 years.  Learn more about signs that you might need a new water heater.
  • Update your windows and doors. Watertight options are available with new doors and windows.  Wood windows should be cleaned, repainted and stained every so often.  Cracks should be resealed, and old glazing compounds should be replaced as needed.
  • Replace washing machine supply hoses. As part of a proactive maintenance plan, replace every 3 to 5 years.
  • Regularly inspect your roof. Look for loose or missing shingles, or any sign of damage.  While up there, inspect your gutters to make sure leaves and debris have been removed and that the drain spout is properly attached.

Water damage in Chesapeake?  Call SERVPRO® of Chesapeake North at 757-465-9700.

Signs You Might Need a New Water Heater

6/11/2019 (Permalink)

Water Damage Cleanup in Chesapeake

Signs You Might Need a New Water Heater

SERVPRO® of Chesapeake North gets emergency calls from homeowners whose water heaters have leaked onto their floors and even onto their ceiling and throughout their attic.  Here are some signs that you might need a new water heater and ways to find out if you do. These may require a little periodic checking while others become obvious only after things have gone wrong.

  • The water is not getting hot enough.
  • The water is not getting hot at all. It could be that the pilot light is out, or the circuit breaker has been tripped, or worse the whole heating system is shot.
  • The water is a rusty color or not clear running.
  • The water has a strange metallic taste, which could mean that the inside of the tank is breaking down.
  • The water heater is making loud popping and cracking noises that could mean the heating element is failing.
  • There are signs of leakage around the water heater which indicates a major internal failure to the system. Make sure that the electricity or gas has been turned off to the system and that before replacing it, the unit has had a chance to cool completely.

We suggest that you should hire a professional to replace and install your water heater to be certain that the installation meets safety codes and is safe to use.

Water damage cleanup in Chesapeake?  Call 757-465-9700.

Cleaning and Restoring Fire Damaged Contents in Chesapeake

6/10/2019 (Permalink)

Fire Damage Cleanup in Chesapeake

What to Consider when Cleaning Fire Damaged Contents

Depending on the extent of the fire, the damage to the contents in your home or office can be immense due to the salvage efforts by the fire department, or minimal due to only grease, smoke, or soot damage.  Our SERVPRO® fire restoration team must evaluate and determine the best means to clean and restore your fire damaged items.  Restoration methods can occur with dry-cleaning, cleaning with ultrasonic waves or with other specialized treatments to remove odors or preserve photos and documents.  We take certain steps in determining how to best clean your contents.

  • Assess the Damage

Our first step would be to determine whether the item (s) can be restored or are they non-salvageable.  Contents with smoke or soot damage usually can be restored, such as photos or documents, however, burned or charred items would be considered a loss.

  • Consider Durability

The durability of the fabric, or the material of the damaged item (s) is considered when determining the cleaning and restoration method.  Delicate items subjected to the fire incident may not withstand even our most gentle of treatments.

  • Consider Porosity

The porosity of an item is important in determining the best cleaning and restoration method.  Porous items such as clothing and textiles can benefit from our ozone treatment to dry cleaning.  Delicate, non-porous items made of glass or ceramic, can more than likely be immersed and cleaned with ultrasonic waves.  More delicate porous items are handled more carefully and limited to moisture exposure.

We recommend always having your fire damaged items cleaned by a professional restoration company.  SERVPRO® of Chesapeake North offers a full range of content cleaning options as well as content storage.  When we clean your contents, we box and label your items, to deliver back to you once your home has been restored or another location has been determined.  Fire Damage Cleanup in Chesapeake?  Call 757-465-9700.

Author Kim Calantropo

SERVPRO® Employees Pay It Forward

5/29/2019 (Permalink)

SERVPRO® of Chesapeake North Pays It Forward

When the call comes through to us on any day and at any time, our crew acts to help you get through your crisis.  Your local SERVPRO® of Chesapeake North wants the community to know that they can depend on them for emergencies and for community support. 

Our company and employees help to pay it forward with an annual event of collecting items such as clothing and personal hygiene for men, women, and children, non-perishable food, toys, books and blankets that begins in the summertime.  These items are donated, boxed and labeled by our crew to be set aside and delivered to five (5) local charities in November, just in time for the holidays and the cold weather. 

The charities we have helped to support in the past have been Blankets for the Homeless, Chesapeake Humane Society, Food Bank of Southeastern Virginia, Children's Crisis Center of Hampton Roads, and The American Foundation for Suicide Prevention.

Spotlight on Flood Insurance

5/13/2019 (Permalink)

Flood Damage Cleanup in Chesapeake

No one plans to become a hurricane victim, and no one should have to learn the hard way either that homeowner’s or renter’s insurance does not cover flood damage.

After Hurricane Matthew in 2016, Chesapeake’s Deputy coordinator of Emergency Management, Robb Braidwood said “If you live in Chesapeake, you should have flood insurance.”  “The highest point in the city is in a swamp.”

Recent flood insurance updates from the Insurance Information Institute say that on March 18, 2019, the Trump administration announced plans to reform the National Flood Insurance Program.  The program would begin to assess properties individually using variables like one’s proximity to large bodies of water, hurricane rainfall, coastal surges rather than the current applying a single formula for an entire flood zone.  Since higher valued properties are more likely to hit the $250,000 insurance cap, lower valued homes are paying proportionately more than higher valued homes.  The new reform would change this process and drive flood risk into the private reinsurance and risk markets.  According to the Institute FEMA will announce the new rates on April 1, 2020 and will implement the new system on October 1, 2020.

The Federal Emergency Management Agency (FEMA) offers disaster grants that do not have to be paid back, but this amount is often much less than what is needed to recover.  According to the Property Casualty Insurers Association of America, if you have flood damage, and do not have flood insurance, there could be resources available to help you through the FEMA.  For info go to www.fema.gov.

If you suffer flood damage in Chesapeake, call your local SERVPRO® of Chesapeake North at 757-465-9700.

Happy Administrative Professional Day

4/24/2019 (Permalink)

Cassie, Lisa, and Brittany, our Administrative Staff

It's nice to have a day to recognize the people who help to make our SERVPRO® of Chesapeake North operate daily.  Behind the scenes, our administrative staff is helping to get your life back to normal again.  It begins with your call or your insurance company's no matter what time of the day.  Our crews are dispatched, and our estimator evaluates the damage.  Communication is kept throughout your claim between our company and your insurance company.  In cases where no insurance claims are filed, we will work directly with the homeowner or the business.  A water damage or fire damage loss make take only a day to cleanup or could take months.  Our staff works daily to make sure everyone involved has what they need to help make it "Like it never even happened."

Does Your Business Have a Contingency Plan?

4/23/2019 (Permalink)

Allow Us To Help With Your Contingency Plan

Planning is important for every aspect of life.  Contingency plans are backup plans that businesses activate only when a disaster or unforeseen situation disrupts the operations of the company or puts employees at risk.

Hurricane season officially begins June 1, 2019.  Our mobile app is a no-cost readiness plan that places your emergency plan data on your mobile device for quick access during an emergency.  Download the Free App Here

The SERVPRO® Emergency Ready Plan is a tool for property managers and owners, both residential and commercial.  This ERP will enhance your current contingency plan or help to establish one. 

By developing a SERVPRO® Emergency READY Profile, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Commercial Storm Damage Restoration in Chesapeake.

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. 

Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises at your business, call your local SERVPRO® and we’ll be there fast with the help you need.

Get more information with a Complimentary Business Assessment? Call Us Today 757-465-9700.

SERVPRO of Chesapeake North Gives to Local Women's Shelter

3/15/2019 (Permalink)

We believe "It Takes a Village" at SERVPRO of Chesapeake North.

SERVPRO of Chesapeake North and several of its employees collected women and children's clothing to give to a local women's shelter.

Our Textile restoration department cleaned the collected items, categorized, and boxed the items to deliver the boxes to the shelter. 

Due to the nature of necessary security and non-disclosure of the facility, we were not able to take photographs, but the director was thrilled and very appreciative for our continued support. 

Let SERVPRO Remove the Water From Your Chesapeake Home

3/15/2019 (Permalink)

When water invades your Chesapeake home, quick action needs to be taken in order to get matters under control and your life back to normal.  When water is left to soak into and remain, the greater the water damage and the repair.

SERVPRO of Chesapeake North handles water damage with an inventory of equipment with large and powerful pumps that we can submerge enabling a quicker extraction of the floodwater.  Our machinery will raise the interior temperature so that evaporation happens at a precise rate.

Our trained technicians and supervisors determine the best drying method to utilize to maintain the quality of the water damaged area and product.  For instance if a wooden floor is dried out too quickly or with extreme temperatures, the floor can be ruined.  Our motto is to restore, not replace.  This is beneficial to not only the homeowner but to your insurance company too as it helps to save money.  

After the extractor has removed the water, smaller hand-held equipment is used to remove the remaining water found in crevices and baseboards.  Once the water has been removed, the drying process begins for the remaining surface dampness and porous household items with the use of our desiccant machines and air movers.  An Air Scrubber, our portable filtration system can be used to help clean the air of any contaminants such as dust, gasses, or chemicals in any area.

When your Chesapeake home floods, call us your local SERVPRO at 757-465-9700 24/7.  We will help get your life back to normal and help make it "Like it never even happened."

Be Aware When You Find Mold in Your Home

3/5/2019 (Permalink)

Mold Remediation in Chesapeake

Mold happens because of excessive amounts of moisture either caused by a flood or a plumbing accident or poor circulation.  Whichever the reason, the proper way to handle mold damage is with mold remediation.   The complex process involves tasks like water extraction, spore containment, and air filtration.

Mold can be dark green, gray, or black with a fuzzy, velvety look and have a musty smell.  Mold can begin to grow in as little as 24 -48 hours depending on the level of humidity in the home.  Typically, the spores begin to colonize in 3 to 12 days and become visible in about 18-21 days.  When you first see the mold in your home, we suggest that you complete these tasks.

  • Examine You and Your Family for Symptoms as prolonged exposure to mold might cause health problems such as eye irritation, headaches, sneezing, sore throats and in some severe cases, skin rashes. When in doubt, seek the advice of your doctor.
  • Assess the Mold Problem to see how far the mold has spread and call an IICRC (Institute of Inspection, Cleaning and Restoration Certificate) company, SERVPRO.
  • Schedule a Professional Visit regardless of the area of mold because Improper handling can cause the mold spores to spread.
  • Find the Mold Source to determine if you have a plumbing or HVAC leak, or a lack of circulation problem, like with a malfunctioning dehumidifier. This information will also help the mold remediation specialist determine how far the mold might extend.
  • Contact your Insurance Company immediately following Water Damage making them aware and then the professionals can be sent to cleanup and restore to help prevent further damage.

 If you see mold, ask for the mold remediation specialists in Chesapeake since 1996.  We work with your insurance company and are available 24 hours a day, 7 days a week and holidays.  Learn more about all our cleaning services by visiting our website or call us at 757-465-9700. #HereToHelp

Water Heater Safety. . . Get to Know Your Water Heater

2/28/2019 (Permalink)

Water & Fire Damage Cleanup & Restoration in Chesapeake

When it comes to your water heater, the old saying “out of sight, out of mind”, should not be taken lightly.  Water heater failure can cause flooding and even a fire and the following water heater safety tips can help to prevent a catastrophe.    Nationwide Insurance suggests that getting to know your water heater parts and routine maintenance can help to keep your water heater safe and help avoid a disaster. 

Water heater parts

A residential water tank can hold 40 to 60 gallons and needs to withstand typically 50 to 100 psi,  Steel tanks are tested to handle 300 psi and have glass liners to keep rust out of the water, and insulation to surround the tank.  Other parts to become familiar include:

  • A dip tube to let cold water into the tank
  • A thermostat to control the temperature of the water that is inside of the tank
  • A pipe to drain hot water out of the tank
  • Heating elements like those found inside of an electric oven
  • A drain valve to allow you to drain the tank to move it or replace the elements
  • A temperature or release valve that helps keep the tank from exploding
  • A sacrificial anode rod, screwed into the top of your water heater and protects your heater from rusting

Some important facts to remember about your water heater.

Pulling up on the pressure relief valve or temperature valve handle to make sure water flows freely out and stops when you let go of the handle can help prevent tanks from exploding and should be tested annually.

Temperature settings vary on residential tanks, but the right temperature is at least 120 degrees at the tap, which you can test with a meat or candy thermometer.  This temperature helps to kill germs and prevent children from being scalded.  When you go on vacation, set the temperature lower to save money and reduce risk of problems while away.

Venting is important as a poor draft can cause fumes and carbon monoxide to reenter a room instead of exiting. Make sure the vent goes straight up and out without any dips and is the same diameter as the tank’s draft diverter.

Flushing the hot water through the drain valve annually will help to remove sediment buildup.

Extinguish the pilot light when handling flammable liquids or aerosol.  If the water heater is in the garage, raise it to that the pilot light is 18” above the floor.  This is to help prevent ignition of gasoline vapors that collect near the floor.

Strapping your water heater can help prevent it from falling over which could sever a gas line and cause an explosion.

Insulation may help reduce heat loss on the hot water pipe and “sweating” on the cold-water pipe. 

 Should you need water or fire damage cleanup and restoration in Chesapeake, call your 24-hour emergency service company, operating since 1996.

Power Outage Kit

2/12/2019 (Permalink)

SERVPRO of Chesapeake North 757-523-9700

Power Outage Kit

The American Red Cross suggests that every household have an emergency preparedness kit for your home and for your car.  Unfortunately, only a little more than a half of the homes in the U.S. have an emergency kit.

Your power outage kit can start with a duffle bag or a backpack.  Depending on the situation, the kit can be a 3-day supply for an evacuation or a 2-week supply for home.  The kit should include at least a gallon of water per person, per day, canned food, a can opener, flashlights, batteries, a first aid kit, personal hygiene items, a multi-purpose tool, and medications, and copies of personal documents such as proof of address, deed/lease, passports, birth certificates, and insurance policies.  A printed list of emergency phone numbers and of family and friends.  The needs of all family members including your pets should be considered when building your emergency kit.  Learn more about what you need in a survival kit.

We will continually bring you more tips and information on how to best be prepared in case of disaster.  Should you find yourself with a water damage disaster from a broken pipe or from a damaged water tank in your home or business, call the team that has been serving the Chesapeake area for over 20 years.  Call SERVPRO of Chesapeake North 24/7, 365 to help you when emergency strikes.  #SERVPROChesN #PowerOutageKit #AlwaysHereToHelp

What is a Furnace or Fireplace Puffback?

12/18/2018 (Permalink)

Soot damage cleanup in Chesapeake

What is a Furnace or Fireplace Puffback?

Laughing at someone in a movie whose face has just been engulfed with black soot after standing in front of a fireplace is one thing, but in the real world when you hear that distinctive loud wuff sound, it turns into something else altogether, not so funny.  When your fireplace or furnace creates a puff of soot inside of your home, often called a puffback, suddenly you have a real sooty problem that needs to be handled quickly.

When a puffback happens, soot and oil residue can literally cover every surface that it can reach.  Puffbacks normally happen around this time of year when furnaces and fireplaces are fired up, no pun intended, after being dormant all summer.

In a furnace, a puffback is usually caused by a buildup of excess fuel, oil, even dirt or dust in the ignition chamber.  The buildup prevents oxygen from reaching the combustion chamber.  When the ignition flame in the furnace pulls in the rush of oxygen it needs to ignite, the result is a powerful explosion of soot and oil that can even come out of the wall or floor vents.

In a fireplace or woodstove puffback, the cause can be like the furnace, however, the cause is most likely a problem in the chimney.  There is usually a buildup of ash and leftover residue clumped in the chimney that creates an uneven air flow of oxygen and carbon dioxide.  The kindling and wood have plenty of fuel, but the oxygen it needs to burn is stuck above the chimney blockage.  The fire will eventually correct the imbalance by sucking in a large amount of oxygen all at once, igniting the excess fuel in the fireplace and the buildup in the chimney all at once.  The force of the ignition pushes ash and soot out of the fireplace.

Puffbacks can usually be prevented by routine chimney and furnace maintenance.  If you experience soot or smoke damage in Chesapeake, call SERVPRO of Chesapeake North at 757-465-9700.

Before Winter Arrives. . . Don’t Let Pipes Freeze

12/4/2018 (Permalink)

Water pipes burst in Chesapeake.

Before Winter Arrives. . . Don’t Let Pipes Freeze

A major home maintenance disaster is bad enough in itself, but when several disasters happen all at once, well that’s a nightmare.  Especially when your water pipes freeze because not only do you have to call a plumber, but that crack in your pipe can spew up to 250 gallons of water a day, causing flood damage, serious structure damage, and the immediate potential for mold damage.

The causes of frozen pipes are quick and sudden drops in temperature, poor insulation, and thermostats that are set too low.  Now is the time when the temps are warmer to prepare your home and here are a few preventive precaution steps.

  • Insulate your pipes in your crawlspace and in your attic. Exposed pipes are vulnerable, and the more insulation, the better.
  • Use approved and tested insulation products for use intended, either indoors or outdoors and make sure to follow the manufacturers’ instructions.
  • Seal those leaks near or around the pipes. Electrical wiring outlets, dryer vents, and pipes can be caulked or insulated to keep out the cold air.  The least little opening during severe cold weather can cause a pipe to freeze.
  • Disconnect garden hoses before winter and if you can drain water from indoor pipes that lead to outside faucets and shut off the valve. This can help prevent that little bit of inside pipe from freezing.

If you have water or flood damage, call us at 757-465-9700, Your 24Hr. Emergency Service.

Commercial Emergency Planning in Chesapeake

11/20/2018 (Permalink)

Commercial Emergency Planning in Chesapeake

The Best Way to Reduce Business Interruption Following a Disaster is to Plan for it NOW.

By developing a SERVPRO® Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action.   All your contacts, your property manager, engineers’ info, etc. accessible at the touch of a button.

SERVPRO® of Chesapeake North offers complimentary ERP services to commercial business owners and facilitators.

Your ERP with SERVPRO® will include:           

  • A no cost assessment of your facility
  • A concise Profile Document that contains only the critical information needed in an emergency
  • A guide to help get you back into your building following a disaster
  • Establishes SERVPRO® of Chesapeake North as your disaster mitigation and restoration provider
  • Identification of the line of command for authorizing work to begin
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call Missy Burns at SERVPRO® of Chesapeake North at 757-465-9700 today to get started!

Cooking Fire Safety

11/7/2018 (Permalink)

Kitchen Fire Restoration in Chesapeake

Cooking Fire Safety

Cooking is the leading cause of home fires and home fire injuries.   Travelers Insurance offers these safe cooking behaviors to help keep you and your family safe.

Never leave your cooking equipment unattended while cooking, turn it off.

Don’t wear loose clothing, roll up your sleeves.

Keep your cooking area clean and remove any items that may explode or catch fire, like a paper or kitchen towel, oven mitt, non-dairy creamer, or flour.

Remove any grease buildup from your cooking area. 

Keep a fire extinguisher in the cooking area.  Be sure to have the correct type of extinguisher and know how to properly use it.  

Don’t throw hot grease into the garbage.  Let it cool and harden then dispose of it.

Don’t store food items in your oven.  People forget that there is food in there and it could catch fire when preheating. 

What do you do if you do have a cooking fire? 

Your safety comes first.  Leave the scene if you aren’t sure if the fire is safe enough to combat, call 911 for help.  The fire department will control the fire.

If the fire is small and you are going to attempt to extinguish it, call 911 for help first.  The fire can get out of control quickly and having help on the way is safer.

Never throw water on a grease fire, smother it.  Watch how the water will turn to burning steam and the oil will splash and spread the fire.  If you can, use a mitt to carefully slide a lid onto the pan and safely turn off the heat source.  Don’t attempt to remove the pan until the fire is out and the pan has had time to cool.

Keep the door closed for an oven or microwave fire and turn off the heat and electrical source.  Don’t open the door until the flames are gone.

If you suffer fire damage, call us for your Fire Damage Restoration in Chesapeake

How to Avoid a Fire Disaster this Holiday Season

11/1/2018 (Permalink)

Kitchen Fire Safety in Chesapeake

SERVPRO of Chesapeake North wants to help you avoid a fire disaster this holiday season.  November is a time of the year that inspires family get togethers, like Thanksgiving.  As you begin the holiday season, and are busy whipping up delicious dishes, it’s also important to take time to remember safety.  Thanksgiving is the peak day for home cooking fires, followed by Christmas Day and Christmas Eve.

Cooking fires are the leading cause of home fires and home-fire-related injuries in the U.S.  According to the NFPA (National Fire Protection Agency), cooking equipment and heating equipment are the leading causes of home fire deaths,  read more at Thanksgiving Safety  and watch the  Potential Danger of Turkey Fryers

If you have a cooking fire, consider just getting out and when you leave close the door behind you to help contain the fire.  Then call 9-1-1 or the local emergency number after you leave.  Consider for an over fire, to turn off the heat and keep the door closed and to keep a lid nearby when cooking to smother small grease fires. 

SERVPRO® of Chesapeake North want you, your family, and your property to stay safe.  If you do experience a fire or water damage during the holidays, or any time of the year, we can make it “Like it never even happened.”

November is Military Family Month.  SERVPRO® of Chesapeake North would like to thank all service members and their families during Military Family Month and all year-round.

Developing Your Emergency Plan & Your Family/Household Living Needs

9/10/2018 (Permalink)

Practice your plan

While planning your emergency plan, you should consider specific needs of those family/household members.  You can tailor it and your supplies to those specific daily living needs and responsibilities. 

Discuss these specifics with each other and determine how you can assist each other with communication, taking care of the children, the business, the pets, and even specific needs like the operation of durable medical equipment. 

It is recommended to create your own personal network for specific areas where you will need help.  These factors are important to remember when developing your plan.

  • Different ages of members within your household
  • Dietary needs
  • Medical needs that include prescriptions & equipment
  • Responsibilities for assisting others
  • Disabilities or access and functional needs that include devices & equipment
  • Locations frequented
  • Languages spoken
  • Cultural and religious considerations
  • Pets or service animals
  • Households and school aged children

Download and fill out an Emergency Family Plan or use it as a guide to create your own.  Practice your plan with your family/household.

Next Blog:  Get Your Kids On Your Team

Hurricanes. . . Plan Ahead

9/10/2018 (Permalink)

Hurricanes. . . Plan Ahead FEMA News Photo

Hurricanes. . . Plan Ahead

Hurricanes are huge storm systems that form over warm ocean waters.  These systems move towards land with threats of powerful winds, heavy rainfall, storm surges, coastal and inland flooding, rip currents, landslides and tornadoes.  The Atlantic hurricane season runs from June 1 to November 30.  Hurricanes are most active in September.

  • Remember that if you are under a hurricane warning, you should find shelter sooner rather than later to protect yourself from high winds and flooding. You should evacuate if you are told to do so.  If you must take refuge, you should do so in a storm shelter, or an interior room for high winds.  Make sure you have a way to receive and listen for emergency information and alerts.  Use a generator outdoors only and away from windows. #FloodSmart turn around, don’t drown!  You shouldn’t walk, swim, or drive through flood waters.

Plan Ahead

When a hurricane is 36 hours from arriving

  • Turn on the TV or radio to get the latest weather updates and emergency instructions.
  • Restock your emergency preparedness kit, and include food & water enough for at least three days, medications, a flashlight, batteries, cash, and first aid supplies.
  • Prepare to use your family communication plan if you lose power. For example you can call, text, or email or use social media.  Remember that during disasters, sending text messages is usually more reliable and faster than making a phone call.
  • Know and review your evacuation route and shelter locations with your family as you may have to leave quickly.
  • Keep your car in good working condition with a full tank of gas, emergency supplies and extra clothing.

Next:  Plan Ahead. . . When a Hurricane is 18 -36 hours From Arriving

Get Your Kids On Your Team!

9/10/2018 (Permalink)

Be A Hero. . . Get Your Kids On Your Team

Get Your Kids On Your Team!

Young children and teens need to be part of the emergency planning process for their own safety and sense of empowerment.  The burden of preparing for emergencies should not fall upon your shoulders alone.

Here are team building suggestions:

Play these games with your kids to test your know-how in a wide range of emergencies and they will help teach how to build the perfect emergency kit in a fun way!

Knowing how to respond to your child during or after a disaster is important.  Learn more about  helping children cope during and after a disaster.

When a Hurricane is 18-6 Hours from Arriving

9/10/2018 (Permalink)

When a Hurricane is 18-6 Hours from Arriving

Plan Ahead. . . When a Hurricane is 18-6 Hours from Arriving

We know that hurricanes are massive storm systems that threaten us with powerful winds, heavy rainfall, storm surges, coastal and inland flooding, rip currents, tornadoes and even landslides.  Hurricanes are the most active in September.  Plan Ahead for when a hurricane is 18 – 6 hours from arriving.

  • Bring inside any loose, lightweight objects that cannot be anchored as they could become projectile in high winds.
  • Trim or remove trees that are close enough to fall on your home or building.
  • Cover your home’s windows. Permanent storm shutters offer the best protection, but a second option is to board up the windows with 5/8” exterior grade or marine plywood, cut to fit and ready to install.
  • Bookmark on your phone or computer your city or county website for quick access to storm updates and emergency instructions

When a hurricane is 6-18 hours from arriving

  • Turn on your TV/radio or check your city/county website every 30 minutes to get the latest weather updates and emergency instructions.
  • Charge your cell phone now so you will have a full battery in case you lose power.

When a hurricane is 6 hours from arriving

  • If you are in an area that is recommending evacuation, plan to stay at home, or where you are and notify friends and family.
  • Close storm shutters and stay away from the windows to be safe from flying glass.
  • Turn your refrigerator and/or freezer to the coldest setting and open only when necessary. Keep a thermometer in the refrigerator to be able to check the food temp when the power is restored.
  • Turn on your TV/radio or check your city/county website every 30 minutes to get the latest weather updates and emergency instructions.

Next:  Plan Ahead. . . Survive During and After

Hurricane Safety During and After

9/10/2018 (Permalink)

Surviving During & After the Hurricane

Plan Ahead. . . Survive During and After

We know that hurricanes are massive storm systems that threaten us with powerful winds, heavy rainfall, storm surges, coastal and inland flooding, rip currents, tornadoes and even landslides. Hurricanes are the most active in September. You know what to do to plan ahead, and now let’s discuss how to SURVIVE DURING the hurricane.

  • If you have been told to evacuate, do so immediately and do not drive around barricades.
  • If sheltering during high winds, go to a FEMA safe room, or an ICC 500 storm shelter, or a small, interior windowless room or hallway on the lowest floor that is not subject to flooding.
  • If you are trapped in a building by flooding, go to the highest level of the building. Do not climb into a closed attic, as you may become trapped by rising flood water.
  • Listen for current emergency information and instructions.
  • Use a generator or other gasoline powered machines outdoors only and away from windows.
  • Do not walk, swim, or drive through flood waters. Turn around. Don’t Drown! Just 6 inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away.
  • Stay off of bridges over fast moving water.

Be safe AFTER

  • Listen to authorities for information and special instructions.
  • Be careful during clean-up. Wear protective clothing and work with someone else.
  • Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.
  • Avoid wading in flood water, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.
  • Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.
  • Document any property damage with photographs. Contact your insurance company for assistance.

An Emergency and Communication Plan for Chesapeake Residents

9/5/2018 (Permalink)

Make a Plan Chesapeake

Chesapeake start with an emergency plan today, a communication plan.   You and your family may not be together if a disaster strikes your area.  You will need to know how you will contact one another and to reconnect if you are separated.  Establish a family meeting place that is easy to find and familiar.  Ready.gov advises ways to put your emergency plan in action today. 

Chesapeake, VA  has an alert system in place to reach you during an emergency situation.  Chesapeake residents need to sign up now to receive the alerts, even if you were already registered with the old system. 

First, schedule a time to meet with your family, friends, or household members to discuss these questions.

  1. Am I set up to receive emergency alerts and warnings.
  2. What is my shelter plan? Taking appropriate shelter is critical in times of disaster.
  3. What is my evacuation route? Plan how you will leave and where you will go if you are advised to evacuate.
  4. How will our family/household communicate? Download the Family Emergency Plan

Next blog:  Your Emergency Plan and Your Family Daily Living Needs and Responsibilities

Read more about a Chesapeake business plan.

September is National Preparedness Month & 9/11 Day of Remembrance

8/24/2018 (Permalink)

September is National Preparedness Month

September is National Preparedness Month and 9/11 Day of Remembrance

National Preparedness month is recognized each September and helps provide an opportunity to remind us that we all must prepare ourselves and our families now and throughout the year. 

SERVPRO of Chesapeake North in conjunction with FEMA will focus this month on planning, with the NPM theme:  Disasters Happen, Prepare Now.  Learn How.  During the month of September, we will post weekly blogs on topics surrounding How to Make and Practice Your Plan; Learn Life Saving Skills, Check Your Coverage, and Saving For an Emergency. 

It is important to take time to learn lifesaving skills such as CPR and first aid, to check your insurance policies and coverage for hazards you may face such as floods and hurricanes.  You need to consider the costs from those hazards and that you may need to save for an emergency.  Also, knowing how to shut off water and gas is an important safety step to know in advance.

SERVPRO of Chesapeake North s has a free Emergency Ready Plan mobile app and service to help businesses be prepared for an emergency.  The all in one place, at your fingertips mobile app will help provide the first responders with the immediate information they need to help minimize the damage and to quickly get you back in business.  As a free service to you, our SERVPRO Representative will meet with you and your key personnel, to plug in your business facility details that will help you and your employees to be ready for whatever happens.  Call us to learn more about our ERP Business Plan.

Take a moment to learn more about a victim of the 9/11 attacks by exploring the 9/11 Memorial Guide.

Extreme Heat Safety Precautions

8/8/2018 (Permalink)

SERVPRO of Chesapeake North

As summer approaches it is time to consider safety precautions for extreme heat. Heat affects all people, but is particularly dangerous for the sick, elderly and young.

According to the EPA, "the sun can heat dry, exposed urban surfaces, such as roofs and pavement, to temperatures 50-90° F hotter than the air, while shaded or moist surfaces often in more rural settings remain close to air temperatures." 

Whether you are in an urban or rural area, there are several things you can do to prepare for and prevent extreme heat from affecting you and your family. If possible stay indoors with the air conditioning. always Remember to care for your pets and bring them indoors or provide them shade and water. Be sure to keep hydrating and limit alcohol and caffeine intake. 

If you must venture outdoors, wear light-colored, and loose-fitted clothing. It is also important to wear sunscreen when outdoors, and to follow the instructions for repeat application. 

Pay attention to signs of heat exhaustion, which include: heavy sweating, weakness, cold, pale and clammy skin, nausea or vomiting, and fainting according to the Center For Disease Control And Prevention (CDC). Heat exhaustion can lead to heat stroke, which is life-threatening. Signs of heat stroke are a high body temperature (103°+), rapid and strong pulse, and possible unconsciousness. If you think someone has heat stroke, call 911 immediately and move the person somewhere cool. Try to reduce the body temperature with cool, wet clothes or a bath. Do not give the person with heat stroke fluids and treat the situation as a serious medical emergency. (CDC)

If you live in a humid climate, be aware of the heat index. The heat index factors in the humidity, which can make the temperature feel 15° hotter. 

Extreme Heat Safety Tips to Prepare Your Home

  • Install window air conditioners snugly, insulate if necessary
  • Check air-conditioning ducts for proper ventilation
  • Install temporary window reflectors (for use between windows and drapes). Aluminum foil covered card board can be used to reflect heat back outside. 
  • Cover windows that receive morning or afternoon sun with drapes, shades, awnings, or louvers, to reduce the heat that enters a home by up to 80%.

source ready.gov

Extreme Heat is a danger. For more information on preparation and prevention, visit https://www.cdc.gov/disasters/index.html

Pre-Planning Helps to Minimize Business Interruption

7/20/2018 (Permalink)

Don't be a Statistic Call SERVPRO of Chesapeake to Get Started.

As many as 50% of businesses close following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

The SERVPRO® Emergency Ready Profile is a web-based interface design.  Our app is a no-cost readiness plan that places your ready plan data on your mobile device for quick access during an emergency.  Download the Free App

By developing a SERVPRO Emergency READY Profile for your business, you help minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

?A no cost assessment of your facility.
This means there is no need to allocate funds, giving you a great value at no cost.

?A concise Profile Document that contains only the critical information needed in the event of an emergency.
It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

?A guide to help you get back into your building following a disaster.
This can help minimize the amount of time your business is inactive by having an immediate plan of action.

?Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
You have a provider that is recognized as an industry leader and close by.

?Identification of the line of command for authorizing work to begin.
This saves time, so we can begin the work of mitigating the damage which can save you time and money.

?Provides facility details such as shut-off valve locations, priority areas and priority contact information.
Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started?  Call 757-465-9700

When Your Sewage System Backs Up in Chesapeake

7/5/2018 (Permalink)

Sewage Cleanup in Chesapeake

A sewage system backed up in this home and flooded the entire bathroom.  This is called a category 3 water contamination.  The cleanup requires professionally trained technicians and professional equipment.  

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments.

SERVPRO of Chesapeake North is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations. Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

Please refer to our Biohazard Emergency Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

After any biohazard or sewage contamination in your home or business, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Exposure to biological and chemical contaminants can pose serious health consequences.
  • Flood water can contain sewage, pesticides, and other contaminants.
  • Only do activities that are safe for you to perform.

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

  • Don’t leave wet fabrics in place. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

Need Biohazard Cleanup Services?
Call Us Today – (757) 465-9700

Are You Being Exposed to Mold

6/27/2018 (Permalink)

The mold that you can't see.

You may have written off your itchy eyes, coughing and sneezing as seasonal allergies, but the truth is you may be dealing with an even bigger problem: mold.  

Mold is not a new problem.  Every house, every environment has mold spores, but mold becomes an issue when the mold spores in the home are greater than what is found outside.

Mold is one of the more threatening of organisms and SERVPRO of Chesapeake North takes it very seriously. The danger lies in the fact the mold is often not easy to find. It likes to hide and can be harbored in any cool, damp place inside your home or place of business. Most people only think of showers and bathrooms as harboring mold, but truthfully, it can hide in attics, crawlspaces, closets, even inside the walls or under the floor.

Every mold infestation is different, from the amount of mold to the types of materials affected. Each scenario requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for a “typical” mold remediation infestation:

  1. Emergency Contact - (757) 465-9700
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

When Your Stuff Gets Wet

6/27/2018 (Permalink)

Water Damage Restoration in Chesapeake

When Your Stuff Gets Wet

Water Damages your contents and things too.  SERVPRO Chesapeake North has seen its share of water damage.  The damage can happen from a leaking pipe between the wall, a leaking toilet, a dishwasher relief valve that fails, a refrigeration line fail, a water heater leak, an HVAC system ceiling leak and of course havoc from mother nature.

Most often our first thought is about damage to the floors or to the ceiling, or even the walls.  Then the realization that your contents, your treasures, your projects, your books have been damaged too.

We are your Emergency call to action experts when disaster strikes your home or business 24/7.  

For over 20 years, SERVPRO of Chesapeake North helps to make it#LikeItNeverEvenHappened #HeretoHelp #SERVPRO8233 

Your Business Should Have the SERVPRO ERP System

6/18/2018 (Permalink)

Help Your Business To Be Ready for the Next Emergency?

Your Business Should Have The SERVPRO® ERP System

The SERVPRO Emergency Ready Profile system is a web-based interface designed to hasten our response times to business emergency calls.  The system was designed to help save business owner's time and money, allowing your doors to re-open more quickly.  

The SERVPRO ERP System requires the uploading of relevant information that completes and personalizes your business profile.  Upon your request, one of our Marketing Representatives will help you complete your profile at no cost.

Your business profile will help your SERVPRO Marketing Representative to know your specific emergency contacts, business needs and circumstances before the emergency strikes your business.

Our SERVPRO Emergency Ready Profile system is especially beneficial to motels and restaurants when emergency relief workers will need to a place to stay and to eat. 

Here is a brief overview of some of the benefits the SERVPRO ERP System integration can provide your business.

Multiple Business Management 
When water damage strikes multiple business locations in Chesapeake, and surrounding areas at once, it can be difficult for some owners to form an adequate response plan of action for each of those locations.  The SERVPRO ERP System allows you to create a separate profile for each business under your jurisdiction.  This function has proved to be very effective in major storm and flood emergencies.

Insurance, Utilities, and Contact Management 
Businesses often have numerous connected suppliers, insurers, and other business partners that must be contacted in the event of an emergency.  The SERVPRO ERP System allows you to store and organize relevant contact lists and insurance information on a location-by-location basis, increasing communications efficacy for both you and SERVPRO.

SERVPRO of Chesapeake North has been helping local homes and businesses from the effects of water damage through quality care, equipment, and personnel for over 20 years.

For more information on the SERVPRO ERP System call us at (757)465-9700.

Preventive Maintenance Tips for Commercial Properties

6/18/2018 (Permalink)

Commercial Preventive Maintenance Tips

It is spring time, but winter conditions may have caused stress to commercial structures. Spring is an important time to make sure certain tasks are completed to prepare for summer and repair any damage caused by extreme cold and wet weather. Proactive maintenance can help prevent damage to a property, saving time and money throughout the year and can also help with insurance claims.  Below are a few items to be examined and cleaned.

Roof and Exterior

Wind, snow and rain can impact a building’s roof and exterior. Walking the property and being on the lookout for standing water or leaks from roofs and gutters is important. Chipped paint, siding dents and damage, cracked or leaking windows, foundation cracks, roof leaks, and clogged gutters should all be photographed, reported and repaired. If left unresolved, long-term issues can lead to more serious issues including foundation erosion and more.

Landscaping and Irrigation

Harsh winds, rain and snow can damage plants and limbs, especially on boxwoods, small shrubs and ornamental trees. Mulching, trimming broken limbs, pruning back plants, and cleaning debris needs to be done to prepare for spring growth.  Irrigation systems need to be checked for damage and proper drainage to be ready for the dry summer season.


Warmer temperatures arriving means the facility mechanical systems should be inspected and maintained. Replacement of air filters, flushing of water heaters, and checking carbon monoxide detectors and sprinkler and fire suppression systems should be done before summer arrives.

Call Us Today to Prepare Your Emergency Ready Profile (757) 465-9700.

Controlling Moisture is Key to Controlling Mold

6/15/2018 (Permalink)

Mold Removal in Chesapeake

Controlling Moisture is Key to Controlling Mold

  • Keep humidity levels as low as you can—no higher than 50%--all day long. An air conditioner or dehumidifier will help you keep the level low. Humidity levels change throughout the day as changes occur in the moisture in the air and the air temperature, so check the humidity levels more than once a day.
  • If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source.  Condensation can be a sign of high humidity.
  • Be sure your home has enough ventilation. Use exhaust fans, which vent outside your home in the kitchen and bathroom. Make sure your clothes dryer vents outside your home.
  • Fix any leaks in your home’s roof, walls, or plumbing so mold does not have moisture to grow.
  • Clean up and dry out your home thoroughly and quickly (within 24–48 hours) after flooding.
  • Remove or replace carpets and upholstery that have been soaked and cannot be dried promptly. Consider not using carpet in rooms or areas like bathrooms or basements that may have a lot of moisture.

If you see signs of mold, call us today- (757) 465-9700.

Esporta Technology Cleans Soft Contents Mold

6/15/2018 (Permalink)

Cleaning Services in Chesapeake

When you have water damage in your home or property, typically the floors, walls and ceilings are affected.  SERVPRO of Chesapeake North will take care of the water damaged structure and we will also clean the affected contents.

SERVPRO carefully inventories and packs your contents to deliver to our facility.  Upon arrival, our Textile Restoration Experts will begin the water damage cleaning and restoration process to those items.  

SERVPRO of Chesapeake North has state-of-the-art cleaning system on-site that can make water damaged, mold damaged, and even smoke and soot damaged items look like new again. 

Our Esporta Wash System specializes in the cleaning of soft contents items, such as stuffed animals, shoes, purses, etc.  It helps allow us to Restore, not Replace.

After your items have been cleaned, our professionals will schedule a time to deliver them back to you.

Need Your Drapes or Blinds Cleaned?  Call Today- (757) 465-9700

Salvaging Personal Belongings

6/14/2018 (Permalink)

Water Damage Chair Gets Cleaned

One of the most common topics after a client suffers water damage, is how and what can be salvaged and restored. Unfortunately, there is no clear-cut answer.  Every water damage is unique and case by case. Once we have received notice of your water loss and the source has been stopped, our SERVPRO specialists will identify the source to begin the restoration process.

Here are some things to consider:

Identity the Type of Water Damage

Determining what type of water has damaged your personal belongings is part of our inspection process.   In the restoration industry we categorize water as clean water, a category 1, gray water is category 2 and black water is category 3. 

SERVPRO of Chesapeake has the Esporta technology that cleans all these water damage categories including category 3 contaminated water. 

Porous vs Non-Porous Materials

Porous materials such as fabrics, wood, and paper are very good at retaining water. Porosity also means the increase in the chance of other dangers like mold growth, and even damage beyond repair or restoration.  Here in lies the case by case scenario.  Porous materials such as marble, metal, and porcelain - among others - usually have no problem in being restored because bacteria and mold are not usually able to root to their surface.

The Amount of Time the Water has Saturated Your Belongings

Another factor that will come into the equation of determining what can and cannot be saved is how long the materials have been wet.  The longer a porous item sits in water, the more difficult to bring it back to its preloss state. The perfect example of this is wooden furniture. Belongings that are left damp or wet and exposed to the elements are at a greater risk for mold growth and may not be salvageable.   Acting quickly and calling your local SERVPRO as soon as you discover the water damage is key to restoration success.

Restoration or Replacement Costs

SERVPRO of Chesapeake North will always try to restore your water damaged items to their preloss condition unless they are beyond restoration. 

We know that your belongings are what help to make your home a home.  Our restoration helps to save you and your insurance company money, not to mention prevents landfill pollution.  If restoration is not an option, then replacement is usually the next option.

When you hire the professionals at SERVPRO of Chesapeake North, you know that your water damage has been assessed and your belongings have been analyzed for the best course of action to help make it “Like it never even happened.” 

SERVPRO Green Products

6/6/2018 (Permalink)

SERVPRO likes being green

We must all be environmentally conscious and SERVPRO of Chesapeake North has Green cleaning products which allows us to finish any cleaning project in an environmentally sound way. 

If you need a good Spring cleaning in your office or home, we have the expertise to provide a deeper clean than your basic house cleaning services. 

Our SERVPRO of Chesapeake North technicians are highly trained in cleanup services and can professionally clean your carpet, upholstery, furniture, drapery, blinds, and hardwood floors, all which will surely brighten and freshen up your home.  We have products designed to clean carpet and upholstery and surface and glass cleaner all of which are environmentally friendly.  

Let us not only get rid of the dirt you see, but also remove the unwanted dust you don't see.  Need Cleaning Services in Chesapeake?  Call us today-757-465-9700.

Prepare Now for 2018 Hurricane Season

6/4/2018 (Permalink)

Find Your Zone

In 2017, many regions suffered through nightmarish scenarios from multiple hurricanes. 

Virginia, however, has not experienced a direct hit from a major hurricane in generations.  The Virginia Department of Emergency Management (VDEM) says not if, but when, and is encouraging all Virginians to start preparing today for the 2018 hurricane season which officially began on June 1st. 

"Hurricanes cause high winds, tornadoes and landslides, but their deadliest hazard is flooding. Tropical storms and depressions can be just as dangerous."

Coastal Virginians, you need to know your hurricane evacuation zone for both your home and workplace.  Evacuation zones A through D are in place across coastal Virginia.  Residents will be directed to evacuate depending on the tides, the storms intensity, it's path and other factors.  

Have Storm or Flood Damage?
Call Us Today (757) 465-9700

Best Smart Water Leak Detectors of 2018

5/31/2018 (Permalink)

2018 Smart Water Detector Pick

The best smart water leak detectors of 2018 were picked recently by Reviewed.com and shared on This Old House.  The best were tested for responsiveness and ease of setup, put in simulated leaks and even submerged in water.

At SERVPRO of Chesapeake North we know all about water damage cleanup and restoration.  Pipes freeze, dishwashers and refrigerators leak, and HVAC systems leak in the attic.  You need to keep your home protected against water and flood damage.

New technology can send alerts to your phone and notify you even when you are hundreds of miles away that you have a home or business water leak or flood.   The best of the best recommended was the Honeywell Lyric water leak and freeze detector. . . read more about water and flood sensors.

Best Smart Smoke/Carbon Monoxide Detector of 2018

5/31/2018 (Permalink)

Best Smart Smoke/Carbon Monoxide Detector of 2018

The best smart smoke/carbon monoxide detectors of 2018 were picked recently by Reviewed.com and shared on This Old House. 

The top smoke detectors and monitors on the market were put through their paces before being selected.  

Regular smoke detectors beep when they sense smoke, and if they are not connected to a fire department, are only valuable if you are home. 

Smart smoke detectors will send you a push notification when the alarm goes off, and give you a heads up when the battery is low.  The top pick Halo+ excelled with its speed of notifications whether connected to WiFi or not, detecting smoke or carbon monoxide.  Read more about best right now.

At SERVPRO of Chesapeake North, we know about Fire Damage Cleanup and Restoration.  Let us help make it like it never even happened.  

Keeping Kids Safe Near Water

5/31/2018 (Permalink)

Keeping Kids Safe Near Water

As the warmer weather arrives, and summer time fun begins, parents and children must be alert and prepared when it comes to pool and water safety.

The most important tip from children's heath care professionals is for parents to always keep their eyes on their kids around water whether at a pool, a water park or at the beach.  

Swim lessons are powerful and important and recommended instead of depending on floating devices for safety.

When choosing a life jacket, make sure that the life jacket is Coast Guard certified. The label on the back will give you weight parameters and who the life jacket is suited. 

Remember to never rely on noodles, or other flotation devices to save your child's life.

Summer Safety Tips on Water Safety

Green on the Green. . .A Great Day for a Golf Tournament

5/24/2018 (Permalink)

Green with Peers and Insurance Adjusters

SERVPRO of Chesapeake North takes great pride in being a part of the Chesapeake community.

Local SERVPRO Franchises recently joined together yesterday in support of the Hampton Roads Claims Association and their annual golf tournament.  

The franchises combined were the tournament's dinner sponsors for the golf tournament which took place at Red Wing Lake Golf Course in Virginia Beach. 

The non-profit organization HRCA is in the Insurance Claim Industry and actively seeks to raise money for local civic and philanthropic ventures.  

Your local SERVPRO franchises are happy to be a part of this golfing fun and to help make a difference in organizations such as Edmarc Hospice for Children, ForKids, Stop Abuse and many others.  See some of our fun at Being Green on the Green!

Four Significant Ways to Prevent Water Damage

5/7/2018 (Permalink)

Water Damage Prevention in Chesapeake

The Insurance Institute for Business & Home Safety reminds us that those annoying leaky faucets if left unchecked and unfixed,  could cost thousands of dollars in damage.  USAA suggests (4) significant ways to prevent water damage.

  • Inspect Your Attic Leaky Roofs are the #1 leading cause of water damage. Musty smells, water stains on the ceiling or floor, missing shingles or damp insulation.
  • Check Your Bathroom from cracked or missing caulk around tub, sinks, and toilets.  Water damage from one toilet can cost $2,000-10,000.
  • Keep Your Kitchen Dry by checking your refrigerator ice maker & dishwasher supply lines for kinks or cracks.  Check under the dishwasher for water.  Vacuum the coils on your frig every 6 months.  Proper maintenance can help your fridge to last 13 years.
  • Watch Over Your Utility Room as 75% of water heaters fail before they're 12 years old and check your washer for leaks, cracks & bulges.  Replace supply lines every 5 years with steel braided hose.

Every water damage situation is different and requires a unique solution, but the Water Damage Restoration Process stays the same.  

Have Water or Flood Damage?  Call us Today- 757-465-9700 #AlwaysHereToHelp #LikeItNeverEvenHappened #WaterDamageInChesapeake

Commercial Water Damage in Chesapeake

5/7/2018 (Permalink)

Commercial Water Damage Repair in Chesapeake

Flooding and water damage can strike your Chesapeake commercial property at any time. Water damage can sideline your business, regardless if the damage occurs from a major storm event or a broken water line. 

At SERVPRO of Chesapeake North,  we work quickly to assess each unique situation and isolate the damaged area.  Every hour spent cleaning up is an hour of lost revenue and productivity.  In many instances, normal operation can continue in a temporary space while we restore your facility.

Commercial Water Restoration Presents Unique Challenges

SERVPRO of Chesapeake North professionals are trained to be mindful of legal and environmental concerns and strive to fully restore while working within your budget line.

Our staff are Highly Trained Restoration Specialists trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC industry certification, rest assured that our staff is equipped with the knowledge to restore your property.

Remember, when you have an emergency water event in Chesapeake, our Professionals offer fast, 24 hour emergency services, 365 days per year. 757-465-9700

Commercial Water Damage Restoration Facts

5/7/2018 (Permalink)

Commercial Water Damage in Chesapeake

In the restoration industry, there is more than meets the eye when it comes to water and the havoc it can wreak.  

Water Restoration Facts

  • A sheet of drywall standing upright in 1/2" of water can absorb as much as 6 inches in less than 3 hours.
  • Water is known as a "universal solvent" because it dissolves more substances than any other liquid.
  • Mold typically begins to grow within 24 to 48 hours in an untreated, moist environment.
  • A puddle of water around a water heater indicates a slow leak, or rusted or corroded fittings.  Act quickly as water heaters are under a great deal of water pressure.

Water Contamination Categories in the Restoration Industry

  • Category One-Water from a clean source that poses no risk of sickness or discomfort such as from an overflowing bathtub or from a broken water supply pipe.
  • Category Two-Water that has a significant degree of chemical, biological and/or physical contamination such as water from a dishwasher or washer, or aquarium leak or discharged Category One water that sits untreated for more than 24 hours becomes a Category Two.
  • Category Three- Water coming from a grossly unsanitary source or carrying disease causing agents such as releases from septic systems and flood waters or discharged Category One water that sits for more than 48 hours becomes Category Three, or discharged Category Two water that sits for more than 24 hours becomes Category Three.

The use of chemical agents that act as biocides may be used when there is a need to control or destroy pathogenic microorganisms during a restoration project.  The EPA defines three levels of biocidal activity:

  • Sanitizers which are designed to reduce the number of microorganisms
  • Disinfectants which are designed to destroy or inhibit the growth, but not necessarily  the spores.
  • Sterilizers which are designed to destroy all microorganisms and their spores, such as mold, bacteria, viruses, etc.

Have Commercial Water Damage Questions?  Call 757-465-9700

A Fire Loss Estimate of Your Chesapeake Property

5/4/2018 (Permalink)

Kitchen Fire Loss in Chesapeake Residence

The fire trucks are gone and now your Chesapeake home and belongings are likely suffering from not only fire and smoke damage, but also extensive water damage from the firefighting efforts.  The restoration of your home and estimation of your fire loss begins when you call your local SERVPRO of Chesapeake North.

Our SERVPRO Professionals in Electronics, Structure, and Contents Restoration arrive to conduct pretests,  while inspecting the property to determine the extent of fire damage and the scope of needed cleaning, restoration, and repairs. These professional experts need to identify and consider the following and are only few to mention:

  • The materials, and items affected by smoke or fire and the proper method for cleaning; 
  • If your personal belongings need to be relocated while your house is being restored
  • The areas that were not affected by soot and odor and protect those areas as soon as possible to avoid contamination 
  • If the smoke residues are cleanable
  • Conduct a complete inventory of items that are damaged beyond repair as a complete inventory is invaluable
  • The amount of time needed to perform the cleanup with the most effective cleaning methods

Once the fire damage mitigation begins, you will be kept informed and your questions will be answered throughout the process. #AlwaysHereToHelp

Need an estimate for fire damage? Call our office at (757)-465-9700

Spring Wildfire Season is Here. . . Are you Prepared Chesapeake?

4/25/2018 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700

Spring wildfire season is here . . .  are you prepared?

February 15th was the start of the spring wildfire season in the commonwealth.  The Virginia Department of Forestry says that we are in good shape for the beginning of the season thanks to the rain helping to add moisture to the fire fuels, like dry grass, straw and leaves, the biggest fuels for wildfires.

The Department also reminds us that the outdoor burning law went into effect on the 15th, meaning you have to wait to burn till after 4:00 p.m. and if it’s windy, or dry outside, postpone the burning.  Read more

Our friends at Allstate say that the best defense is to be prepared and offer these steps that you can take to prepare your family property and home.

  • Determine your risk level and then create a ring of three defensible fire zones around your home.
  • Build a disaster preparedness kit with water, food, dust masks, a first-aid kit and other essentials.
  • Create a family communication plan, plan an evac route and follow it immediately if an evacuation is ordered.

Fire damage can be devastating for you and your family.  SERVPRO of Chesapeake North will provide you with caring and expert guidance through the crisis.  Please refer to our Fire Damage Tips-Until Help Arrives Guide and follow these tips to protect yourself and your property.

Mold. . . Don't Let It Grow!

4/24/2018 (Permalink)

Mold Damage Cleaning by SERVPRO of Chesapeake North


SERVPRO of Cheapeake North suggests that property owners and managers take precautions and address water intrusions such as leaks, storm damage and equipment failure immediately.  Mold is more likely to spread when an environment has been subjected to moisture for a good period. 

Did you know that during summer and hot weather, air conditioning can de-humidity indoor space?  However, if the system is too large or too small for the space it serves, the cooling system can create high humidity by cooling without removing water vapor.  A properly sized and maintained system will dehumidify and cool a home.

Proactive Mold Preventative Measures

  • Inspect dwelling for any evidence of past moisture problems or leaks, i.e. behind refrigerator, under sinks, around toilets, laundry room, crawl space & attic, baseboards, window frames, door frames, ceiling tiles
  • Address strong musty odors which may indicate the presence of mold
  • Make sure appliances that produce moisture such as clothes dryers and stoves are properly vented to the outside
  • Make sure bathrooms are properly ventilated
  • Clean and/or repair gutters and assure that the water flow from downspouts is directed away from your foundation
  • Inspect the roof annually and after severe weather
  • Check the attic regularly for leaks
  • Inspect and clean air ducts and HVAC annually and make sure HVAC drip pans are clean and flow properly & check vents and filters

SERVPRO of Chesapeake North is dedicated to responding immediately when you contact us.  A fast response lessens the damage, limits further damage, and reduces cost.

For more information contact Missy Burns at 252-573-0182

Yellow Mold in Your Chesapeake Home

4/12/2018 (Permalink)

Cleaning Mold in Chesapeake, VA

Why is there yellow mold growing in your home?  Where did it come from, and what do you need to do about it?

What we do know is that mold grows in damp areas like bathrooms, around leaky plumbing, around leaky window frames, in damp basements, or in attics with a leaky roof.  Did you know that mold comes in different colors too?  Yep, mold can be yellow, white, brown, green, and of course black.

Special care needs to be taken to remove mold even for what may seem to be a simple task.  Mold spores spread easily and can become airborne, scattering to other areas of your home, making the mold problem even worse.  Even worse, those mold spores when inhaled can cause serious health risks such as an itchy rash, wheezing, and sore throats.

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. In addition to health risks, mold can cause property damage. 

What you can do until help arrives

SERVPRO of Chesapeake North has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Have a Mold Problem? 
Call Us Today – (757) 465-9700

Free Air Duct Inspection in Chesapeake

4/11/2018 (Permalink)

SERVPRO Chesapeake North, 757-465-9700

SERVPRO of Chesapeake North offers a FREE Residential or Commercial Air Duct System Inspection.  Now you have a reason to add an air duct inspection to your Spring cleaning to do list. 

The excitement of warm weather seems to encourage us to want to clean.  SERVPRO remediation specialists suggests adding heating, ventilation and air conditioning (HVAC) maintenance to prepare for the warmer weather to come.  SERVPRO Industries, CEO, Sue Steen suggests the maintenance will help your HVAC work at its maximum efficiency and quite possibly reveal a problem that you might need to address sooner than later.

Ventilation systems are often the biggest culprit in poor indoor air qualityMake it a priority to inspect the ductwork of your home or business

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO of Chesapeake North and our air duct cleaning services can help keep your air duct system clean and help extend the life of your equipment. This can in turn save you money and give you cleaner air to breathe.


Vacation Rental Safety

4/2/2018 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700

How do you know if a vacation rental property is safe for your family?  Popular home rentals websites indicate that they are not responsible for the condition of the property.  So it's up to you to keep your family safe.

Vacation Rental Dangers and three things you should do the moment you walk in the door.

1.  Go find the water heater.  Be sure to look in the basement or a closet.

2.  Install your compact carbon monoxide, battery operated detector right outside the room between the water heater and the furnace.

2. Locate the fire extinguisher, and be familiar with how to operate it and remember where it's located.

3.  Plan a fire escape and locate all of the exits and the smoke alarms.

According to the CDC (Center for Disease Control) more than 400 people die from accidental Carbon Monoxide poisoning. #SilentKiller  Tips to make sure your rental home is safe from fire and carbon monoxide.

Home rental vacationers are also vulnerable to fires.   Before you arrive, you should ask the homeowner where the fire extinguishers are located.  You and your family should know where all of the exits are located too.

SERVPRO of Chesapeake North #AlwaysHereToHelp 

SERVPRO is #1 in the Restoration Services Industry

3/16/2018 (Permalink)

SERVPRO is #1 in Restoration and #12 in the overall Franchise 500 for 2018

SERVPRO , a cleanup and restoration franchise company, continues to dominate its segment of Entreprenuer magazine's Franchise 500 listreceiving top ranking in the Restoration Services industry, for the 15th consecutive year.  

Sue Steen, SERVPRO Industries, Inc., CEO, said the company also achieved the number 12 spot overall in the prestigious rankings, standing out in a record-breaking group of more than 1,020 franchises qualified for the 2018 list.

SERVPRO was among 20 other highly recognizable companies such as McDonalds (#1 overall), Re/Max, 7-Eleven and Supercuts to name a few. 

Globe Newswire says The purpose of this list is to use objective and quantifiable  measures of a franchise operation to help those would-be entrepreneurs identify franchise investment opportunities, and the evaluation process is based on "The Five Pillars of the Franchise 500".

  • Costs and Fees
  • Size and Growth
  • Support
  • Brand Strength
  • "Our results show that the industry is strong—and that the strongest franchisors are those who've learned to balance between innovating to attract new customers and remaining reliable enough to keep the old ones happy."

In an online article by Globe Newswire, Sue Steen, SERVPRO Industries, Inc., CEO was quoted as saying, “SERVPRO’s financial strength and stability, growth rate, and system size all contribute to the company’s success, and by extension to the success of its franchisees. The commitment to excellence starts at the top and carries through to the service each franchisee provides to each and every customer.”

Water Intrusion After A Storm and Mold in Chesapeake

3/2/2018 (Permalink)

SERVPRO of Chesapeake North Containing the Mold

Water intrusion after a storm can create serious health problems for Chesapeake residents.  In as little as 48 hours, mold can quickly become a problem in your home or business. 

"People are anxious to get on with their lives after a flood," said one of FEMA's top officials for disaster recovery, "but if you had flood waters in your home, take the time to clean thoroughly so problems don't arise later that affect your health."

Should you detect a mold problem, stay out of the affected area. Don’t touch or disturb the mold by blowing air across the mold surfaces, see more about WHAT TO DO UNTIL HELP ARRIVES.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. Read more about our “typical"  Mold Remediation Process at SERVPRO of Chesapeake North.

SERVPRO of Chesapeake North has the training, protective gear, and specialized equipment necessary to handle your mold problem.  We are #FasterToAnyDisaster 

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, 
Call Us Today – (757) 465-9700

Our Highly Trained Restoration Specialists Can Restore Your Chesapeake Home

2/26/2018 (Permalink)

We are an IICRC Certified Firm at SERVPRO of Chesapeake North, 757-465-9700

SERVPRO of Chesapeake North is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Chesapeake North

SERVPRO of Chesapeake North specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Chesapeake, Call SERVPRO of Chesapeake North

2/26/2018 (Permalink)

Chesapeake Residents: We provide immediate service day or night, Call 757-465-9700.

SERVPRO of Chesapeake North provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Chesapeake. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 757-465-9700

Residential Services

Whether your Chesapeake home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Chesapeake commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Flood Water in Chesapeake

2/22/2018 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700

Floods are one of the most common and widespread natural disasters in the United States.  Your location no longer seems to be a factor-there is always potential for flood damage.

 Fema.gov reports that in the last 5 years, all 50 states have experienced floods or flash floods.  It’s not a matter of if, but when and FEMA reports that nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.

#TheAmericanRed Cross claims that floods cause more damage in the U.S. every year than any other weather-related disaster.  Here are some tips they advise to follow:

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, Stop, Turn around, and go another way.
  • If you approach a flooded road while driving, the same holds true. If you are in your car and waters are rising rapidly, get out of the car quickly and move to higher ground. 
  • Keep children out of the water. Children may not recognize contaminated water and lack judgment. 

If your home or business is affected by a flood, SERVPRO of Chesapeake North is your water damage restoration company.  Even minor floods have the potential to cause major damage to a structure if not treated properly and quickly. 

Cleanup can be overwhelming and that’s why the “SERVPRO® System is prepared to handle any size disaster.  When fire and water take control of your life, let your local SERVPRO of Chesapeake North help you take it back. 

Do you have water damage in Chesapeake call us at 757-465-9700.

Winter Storm Watch. . . Be Prepared in Chesapeake

1/2/2018 (Permalink)

SERVPRO of Chesapeake North 757-465-9700.

Winter Storm Watch. . . Be Prepared in Chesapeake

A winter storm watch happens when there is a combination of a tremendous amount of precipitation and extremely cold temperatures.  A winter storm can cause sleet or snow or even falling ice.  The snow can be moderate and last a few hours or the snowfall can turn into a blizzard lasting for several days.

Winter storms can cause power outages and close roads and walkways, or make them impassable and very dangerous.  

Safety precautions are necessary to take in order to be safe and protected from the disaster of the winter storm.  More info to be found about Snowstorms & Extreme Cold

SERVPRO of Chesapeake North has been taking care of storm damage since the 60's.  We are always here to help.  

Winter Preparedness in Chesapeake

12/26/2017 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700.

The Governor of Virginia proclaimed a week recently just for Winter Preparedness as a reminder to prepare sooner rather than later before severe weather arrives.

In spite of the forecasters' prediction at the National Weather Service of above medians of precipitation for December-February due to a strong El Nino effect, a winter storm is always possible.

SERVPRO of Chesapeake North wants you to be Emergency Ready Prepared when disaster happens.  Please take time to visit http://www.ready.SERVPRO.com, user name ERP@SPChesapeake.com, password Ready.

Visit Be Ready Virginia for more information about what you need to know and how to get ready for winter weather.

SERVPRO of Chesapeake North and our professionally trained technicians have been handling emergency and disaster damage cleanup in Chesapeake since the 60's.  

Winter Weather

12/18/2017 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700

Ice dams can be a major problem during the winter season.  Cold weather, snow and ice storms can cause severe damage to your home or your office. 

Ice dams form when the heated air melts the roof snow downward and the melted water runs into ice that is still frozen causing the water to dam up.  When this water is trapped, it can not flow or run into the gutter system and can backflow under the roof shingles and into the interior structure of your house or business.

Ice Dam damage:

  • Water can seep into your home or building’s walls, ceilings, insulation and other interior areas.
  • Ice dams can lift roof shingles causing water to leak inside your home.
  • Pressure and weight from the dams can pull off your gutters and lead to structural damage.

Our friends at Nationwide blog about Preventing Ice Dam Damage to Your Roof and Home.

If this disaster strikes, you need to take immediate action to prevent additional damage to your property. SERVPRO of Chesapeake Northr fanchise professionals have the winter storm experience and expertise, and the resources to remediate damage caused by winter weather.

Winter Weather Alerts

12/11/2017 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700.

SERVPRO of Chesapeake North wants to help you to be prepared for the upcoming winter weather.  The National Weather Service will issue advisories and warnings.  It is important that you understand these and know how to prepare for winter and  to be Winter Safe.

  • Blizzard Warning- Winds or gusts to 35 mph or more for at least 3 hours and lots of falling or blowing snow reducing your visibility to less than ¼ mile.
  • Winter Storm Warning- 6” or more of snow, or a combination of winter weather types with major impacts.
  • Ice Storm Warning- ¼” or more of ice accumulation.
  • Winter Weather Advisory- Less than 6” of snow, Less than ¼” of ice accumulation from freezing rain, Visibilities reduced in blowing snow with winds less than 35 mph, Combinations of these.
  • Wind Chill Warning- Wind chills of -25°F or colder with winds of 10 mph or higher.
  • Wind Chill Advisory- Wind chills of -15°F to -24° with winds of 10 mph or higher.

SERVPRO of Chesapeake North has been serving the community since 1967.  We specialize in storm damage restoration.  Our crews are highly trained, and we use specialized equipment to restore your property to its pre-storm condition.

The Behavior of Smoke

12/6/2017 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700

Following a fire, there are two different types of smoke, wet and dry.  As a result there are different types of soot residue after a fire.

  • Wet Smoke (Plastic and Rubber) Low heat, smoldering, pungent odor, sticky, smeary.  Smoke webs are more difficult to clean.
  • Dry Smoke (Paper and Wood) Fast burning, high temperatures; heat rises, therefore smoke rises.
  • Protein Fire Residue (Produced by evaporation of material rather than from a fire) Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot (Furnace Puff Backs) While "puff backs" can create havoc for homeowners, SERVPRO Franchise Professionals can, in most cases, restore the contents and structure quickly.
  • Other Types (Tear gas, fingerprint powder, and fire extinguisher residue) Special loss situations require special care.

SERVPRO of Chesapeake North Franchise Professionals are thoroughly trained in fire cleanup and restoration and know the different types of smoke and their behavior patterns.

Safe Holidays are Happy Holidays

12/5/2017 (Permalink)

SERVPRO of Chesapeake North, 757-465-9700

Safe holidays are happy holidays.  As you begin to decorate your home or office remember. . .  

  • Inspect your lights before you hang them
  • Replace old lights
  • Never connect more than 3 strings of lights at a time
  • be mindful of low-hanging or damaged wires to protect your pets and children

The Consumer Product Safety Commission offers up holiday decoration safety tips and general rules for Holiday Safety on products we use to decorate with like "Snow", Paper, Trimmings, Candles, Trees, and lights.

SERVPRO of Chesapeake North has been serving the community since 1967.  We are dedicated to helping customers when disaster strikes and helping to make it "Like it never even happened."  We are ready 24/7, 365 at 757-465-9700.

Have Questions? Call Us Today – (757) 465-9700

Did You Know. . . Houseplants Filter Your Air

11/30/2017 (Permalink)

SERVPRO® of Chesapeake North, 757465-9700

NASA’s 1989 Clean Air Study researched how to clean the air in space stations and one of their findings showed that certain plants were particularly effective at filtering toxins from the air.

What you may not be aware of however, are the common household items found in and around your home emit chemicals that could be harmful.  Chemicals such as Benzene found in some spray adhesives, furniture polishes, motor oil.  Formaldehyde found in resins used to make composite wood products, like insulation, plywood and other building materials.  Xylene & Toluene found in certain paints, fingernail polish and adhesives. Trichloroethylene found in some household cleaners, sealants and degreasers.

Good news is there are low maintenance, low-light houseplants that come to the rescue and help to filter those toxins from your air.  The Peace Lily, Spider Plant, English Ivy, Variegated Snake Plant, Red-Edged Dracaena, Chinese Evergreen, and the Areca Palm are great filtering houseplants, according to mindbodygreen.  Pots Planters & More will help you choose right for your space.

Thanksgiving Cooking Safety and the American Red Cross

11/15/2017 (Permalink)

SERVPRO® of Cheapeake North, 757-465,9700

Scott Salemme, Regional CEO of the American Red Cross of the Greater Chesapeake Region said “Cooking is the number one cause of home fires, so we also have information cooks can follow to avoid a fire.”

When we come together as family and as friends to prepare the Thanksgiving meal and share in the “how to” of family recipes, it is easy to get caught up in the festive moment and to forget the potential hazards.

While cooking, remember to avoid wearing your robe, loose fitting clothing or dangling sleeves.  Never leave the stove unattended, even for bathroom breaks, just turn it off.  Here the American Red Cross suggests more cooking safety steps  

At SERVPRO of Chesapeake North has been serving the community since 1967.  We are dedicated to helping customers when disaster strikes and helping to make it “Like it never even happened.”  We are ready 24/7, 365 at 757-465-9700. 

Massive Recall for Popular Kidde Fire Extinguisher

11/6/2017 (Permalink)

SERVPRO® of Chesapeake North, 757-465-9700

Will Your Fire Extinguisher Work?

There was a massive recall  at the end of last year for a fire extinguisher that is reported to be in more than 40 million homes.  The extinguishers are being recalled because they may not function properly in emergency situations.

The U.S. Consumer Product Safety Commission claims that the recall covers 134 Kidde push button and plastic-handle fire extinguishers made from 1973 through August 15 of this year.

The extinguishers can become clogged and fail to spray when needed and the nozzle has come off with such force to pose an injury hazard that includes death.    Read more at Kidde Fire Extinguisher with Plastic Handle Recall

SERVPRO® of Chesapeake North will take care of any size fire damage cleanup.  

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (757) 465-9700

Thanksgiving Safety

11/3/2017 (Permalink)

SERVPRO® of Chesapeake North, 757-465-9700

November is a time of the year that inspires family get togethers, like Thanksgiving.  As you begin the holiday season, and are busy whipping up delicious dishes, it’s also important to take time to remember safety.  Thanksgiving is the peak day for home cooking fires, followed by Christmas Day and Christmas Eve.

Cooking fires are the leading cause of home fires and home-fire-related injuries in the U.S.  According to the NFPA (National Fire Protection Agency), cooking equipment and heating equipment are the leading causes of home fire deaths,  read more at Thanksgiving Safety  and watch the  Potential Danger of Turkey Fryers

If you have a cooking fire, consider just getting out and when you leave close the door behind you to help contain the fire.  Then call 9-1-1 or the local emergency number after you leave.  Consider for an over fire, to turn off the heat and keep the door closed and to keep a lid nearby when cooking to smother small grease fires. 

SERVPRO® of Chesapeake North want you, your family, and your property to stay safe.  If you do experience a fire or water damage during the holidays, or any time of the year, we can make it “Like it never even happened.”

November is Military Family Month.  SERVPRO® of Chesapeake North would like to thank all service members and their families during Military Family Month and all year-round.

Smoke Alarm Awareness

10/12/2017 (Permalink)

SERVPRO® Chesapeake North, 757-465-9700

The National Fire Protection Agency  reports that 3 out of 5 home fire deaths that occur, the homes had non-working smoke alarms.  Homes with no smoke alarms at all resulted in more than 1/3 of home fire deaths.  

Fortunately, having a working smoke alarm cuts your risk of dying in a home fire by half.  Age matters so check the date on your smoke alarm.  Smoke alarms should be replaced every 10 years.  Every bedroom needs a working smoke alarm, outside each separate sleeping area, and on every level of the home including the basement.

Test your alarms at least once a month by pushing the test button.  

SERVPRO® of Chesapeake North is your 24-Hour Emergency Service to help restore your home and belongings that suffer from fire, smoke, and extensive water damage from firefighting efforts. 757-465-9700 #AlwaysHereToHelp #FirePrevention

Fire Extinguisher Awareness

10/12/2017 (Permalink)

SERVPRO® Chesapeake North, 757-465-9700

A portable fire extinguisher can save lives and property by putting out a small fire or containing it until the fire department arrives; but they do have their limits.  Never underestimate a fire and how quickly it will grow and spread, make getting out safely your #1 priority.  

A portable fire extinguisher should only be used when the fire is contained in a small area, such as a wastebasket, and is not growing; everyone has exited the building; the fire department has been called or is being called; and the room is not filled with smoke.

To operate a fire extinguisher, remember the word PASS:

  • Pull the pin.  Hold the extinguisher with the nozzle pointing away from you, and  release the locking mechanism.
  • Aim low.  Point the extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side-to-side.

NFPA Fire extinguisher safety tips 

SERVPRO® of Chesapeake North is your 24-Hour Emergency Service for Fire Repair and Restoration #FirePrevention #AlwaysHereToHelp

Fire Escape Planning

10/12/2017 (Permalink)

SERVPRO® of Chesapeake North, 757-465-9700

Plan Ahead!  If a fire should break out in your home, you only have a few minutes to get out safely before the smoke alarm sounds.  

Remember that items blocking doors and windows could keep you from escaping quickly and could mean the difference between life and death.

A key to your fire escape plan and keeping your family safe is practicing a home fire escape plan at least twice a year.  You should identify two escape routes out of each room, if possible, and then make sure that each of those escape routes can be used safely by everyone.

Remember to always choose the escape route that is the safest- the one with the least amount of smoke and heat.  Everyone in the family should practice getting low and going under the smoke to your designated exit.

The NFPA has a Basic Fire Escape Plan with ways to put your plan to test and other hot topics.  

SERVPRO® of Chesapeake North is your 24-hour emergency Fire Damage Repair & Restoration Company #FirePrevention #AlwaysHereToHelp, 757-465-9700

Pet Safety In An Emergency

9/25/2017 (Permalink)

SERVPRO® of Chesapeake, 757-465-9700

Emergencies come in many forms:  fires, hurricanes, earthquakes, tornadoes, floods, and violent storms.  In the event of a natural disaster or extreme weather, would you know what to do to protect your pet, to keep them safe?

The Center for Disease Control and Prevention suggests five (5) steps you can take to keep your pets safe during and after an emergency.

  1. Have a plan- what you would do if you aren't home or can't get to your pet when disaster strikes
  2. Make a kit- stock up on food and water, tap water could become contaminated
  3. In Case of Emergency- have information with you that will help find your pet in case they get lost or run away
  4. Make sure vaccinations are up to date- in case your pet needs to stay at a shelter
  5. Have a safe haven- Pets get nervous too, make sure you have their favorite toys, a leash, and a bed or cage

The CDCP gives some Other things to think about and other resources with information to help keep your pets safe in an emergency.  Remember #SERVPRO8233 we are #AlwaysHereToHelp, #NatlPrep 

Fall. . . A Time for New Beginnings

9/22/2017 (Permalink)

SERVPRO® of Chesapeake, 757-465-9700

Fall. . . A Time for New Beginnings

A time for new beginnings

Fall is a beautiful time of the year.  While the leaves start to turn and the cool weather rolls in, it’s also a time for new beginnings and a fresh start.  Many of us are getting the kiddies ready for an exciting new school year.   For some, it’s about closing out the vacation season, finishing up with summer gardening, and the end of the lazy days of summer.

Stay on schedule 

During this change in season, it is so much fun to get excited about fresh, new possibilities.  Fall is a time to create new routines, nutritional goals, and organizational pursuits.  Oftentimes though, we can get so bogged down with the reality of a new school year and added responsibilities, we can forget all of the good intentions that we had in mind at the start of the season.

 Keep the routine flowing

Here are a few suggestions that will help keep you focused and on track this Fall while getting the kids in a great back to school routine.

  • As we send our little ones back into the germ pool at school, it is important to help them fight those germs. Make a list of healthy, nutritional, family favs meals and snacks that you can fall back to during week nights.  This list will be your “go to” list instead of ordering a quick, unhealthy, more convenient option.
  • Pick a day on the weekend to cook in bulk so that you can have quick nutritional meals in a hurry at the end of your busy weekday.
  • Hang a family activity calendar where everyone can see and know where they should be at a moments notice.

Commit to routines and create visible daily checklists that work for your family and help to make the day run smoothly.

  • Morning routine checklist- teeth, breakfast, homework packed, papers signed, after school plans are discussed and grab lunch.
  • After school checklist- backpacks in designated space, snack, chores, and homework completed at specified daily time and place.
  • Bedtime routine- Homework and papers are packed, teeth brushed, layout clothes for the following day, and to bed on time.

Consistency is key and routines can be helpful while transitioning into the new school year and the new season.

Happy Fall Y'all!

Air Ducts Cleaning in Chesapeake

9/22/2017 (Permalink)

SERVPRO® of Chesapeake, 757-465-9700

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO® of Chesapeake North Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call SERVPRO® of Chesapeake #airductcleaning

International Day of Peace

9/21/2017 (Permalink)


September 21 is International Day of Peace where so many around the world take part to observe and to share the message.

The International Day of Peace ("Peace Day") is observed around the world each year on 21 September.   The day was established in 1981 by the United Nations.   Peace Day provides a globally shared date for all humanity to commit to Peace above all differences and to contribute to building a Culture of Peace. This 2018 year's #peacedaycelebrates the 70th anniversary of the Universal Declaration of Human Rights: "The Right to Peace- The Universal Declaration of Human Rights at 70." 

“Peace is a daily, a weekly, a monthly process, gradually changing opinions, slowly eroding old barriers, quietly building new structures.” 
~ John F. Kennedy

#DayofPeace #BeTheChange

Build this Kit. . . Be Informed. . .Get the Alerts

9/19/2017 (Permalink)

SERVPRO® of Chesapeake, 757-465-9700

Build the Kit. . . Be informed. . . Get the Alerts.

Being prepared for an emergency means being equipped with the proper supplies.  Your kit supplies should be easy to carry and quick to grab.

September is #NationalPreparednessMonth and it is the right time to prepare.  @AmericanRed Cross suggests, at the very least,  to have the basic supplies listed below:

  • Water: one gallon per person, per day (3-day supply for evacuation, 2 week supply for home)
  • Food; non-perishable, easy-to-prepare items(3-day supply for evacuation, 2-week supply for home).
  • Flashlight
  • Battery-powered or hand-crank radio 
  • Extra batteries
  • First aid kit
  • Medications (7-day supply) and medical items
  • Multi-purpose tool
  • Sanitation and personal hygiene items
  • Copies of personal documents (medication list and pertinent medial information, proof of address, deed/lease to home, passports, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Map(s) of the area

Anatomy of a first aid kit, a handy thing to have.

Sign Up for Public Safety Alerts

Should a disaster like water damage from a pipe break in your home or from a leaky toilet affect you, call SERVPRO® of Chesapeake, serving this area over 20 years and is here to help you 24/7, 365 days make it "Like it never even happened." at 757-465-9700

#SERVPRO8233 #LikeItNeverEvenHappened #HereToHelp

How to Prepare. . . Create Your Emergency Plan

9/14/2017 (Permalink)

SERVPRO of Chesapeake 757-465-9700

September is National Preparedness Month and all of us at SERVPRO of Chesapeake want to help make sure that you are prepared in case of a natural or human caused disaster.

The American Red Cross says that close to 60% of Americans are wholly unprepared for a disaster of any kind and that only 1 in 10 American households has taken the appropriate preparedness steps:  a family emergency plan, an emergency supply kit and training in First Aid and CPR/AED.

Your emergency plan takes only 3 steps:

  1. Discuss how to prepare and respond to the types of emergencies, like fire, flood, hurricane, winter storm, tornado, that are most likely to happen where you live, learn, work and play.
  2. Identify responsibilities for each member of your household and how you will work together as a team.
  3. Practice as many elements of your plan as possible. . . role play.

#HereToHelp #SERVPRO8233 #NatPrep #NationalPreparednessMonth

Family Disaster Plan Template-English

Family Disaster Plan Template-Spanish

Power Outage Gadget Picks in Chesapeake

9/13/2017 (Permalink)

Power lines taken out by a tree.

More than 60% of power outages are a result of stormy weather and your best defense against the dark is to have on hand power outage gadgets at home or the office.

Our friends and experts #ThisOldHouse have compiled a list of handy power outage essentials that will help you and your family or employees get through the night without leaving you feeling so . . . powerless.  

Essentials such as an All-Weather Radio that bests your smartphone using three different power sources, a Cell Phone Charger that juices up with a manual crank or hold a charge for a full year, a Waterproof lantern made to brave the worst of camping conditions,  a tripod flashlight with gripping legs and magnetic feet. and last but not least, a plug-in lamp that turns on automatically when the power goes out, so you can see where you are walking.  

Emergency Preparedness from SERVPRO® of Chesapeake

9/13/2017 (Permalink)

SERVPRO® of Chesapeake 757-465-9700

SERVPRO® of Chesapeake is a 24/7 Emergency Service provider no matter the time or the day, we will respond when disaster strikes.  

We want to help you make a quick recovery which is made possible with a quick response after disaster strikes.  SERVPRO® of Chesapeake has prepared an Emergency Ready Profile sample for you to view and to consider implementing in your own business. 

Did you know that we will come to you and help you get your business profile set up so that when disaster does strike, the information in your Chesapeake Emergency Ready Profile will help to get your business up and running.   Use the Email address SPChesapeake.com, and use Password Ready.

At SERVPRO® of Chesapeake, We are Here To Help® get your business doors open again and minimize your loss of revenue caused by the loss of operations.  Call us at 757-465-9700 to schedule your complimentary profile. #NatPrep #LikeItNeverEvenHappened #HereToHelp #NationalPreparednessMonth

September is National Preparedness Month

9/1/2017 (Permalink)

National Preparedness Month in Chesapeake

As a member of the National Preparedness Month Coalition to helping the U.S. Department of Homeland Security in their efforts to promote the importance of preparedness planning, SERVPRO of Chesapeake will share with you throughout this month,  emergency preparedness information.

The recent natural disaster tragedy in Texas makes us realize just how vulnerable we all are at any time, any place to mother nature.

At SERVPRO of Chesapeake, we believe that information is power, and helping to provide you with as much as possible, will help to keep you and your family safe when disaster strikes.

September is national preparedness month and we will share with you topics such as on how to make a plan for yourself, your family and friends, a plan to help your neighbor and community, how to practice and build out your plans, and how to get involved, to be part of something larger, ready business, ready campus, and faith based preparedness.

Thoughts and Prayers for Hurricane Harvey Victims

8/29/2017 (Permalink)

Helping the ones that can't help themselves.

Our thoughts and prayers for hurricane Harvey victims were heart felt at SERVPRO Chesapeake North.

To see the abundance of "call to arms" service from strangers,emergency services, neighbors and even those also in harms way strengthens one's faith.

We at SERVPRO Chesapeake North understand this service attitude and work hard to help change lives during a disaster.

Major storms and flooding events can overwhelm many restoration companies. On the other hand, SERVPRO Chesapeake North can access resources from 1,700 Franchises across the state and country and even utilize Disaster Recovery Teams for major storms and disasters.

Thank you to all those who have and will continue to help those in need.

Should a storm or major event strike, call (757) 465-9700

Watch live, Solar Eclipse 2017!

8/21/2017 (Permalink)

Solar Eclipse 2017 in Chesapeake

"You'll go blind!"  No, it's not Ralphie's mother saying so, but the experts.

On August 21, 2017, all of North America will be treated to an eclipse of the sun. Viewers around the world will be provided a wealth of images captured before, during, and after the eclipse by 11 spacecraft, at least three NASA aircraft, more than 50 high-altitude balloons, and the astronauts aboard the International Space Station – each offering a unique vantage point for the celestial event.  Watch the solar eclipse live at Solar Eclipse 2017_NASA

Water Damaged Contents in Chesapeake, VA

8/15/2017 (Permalink)

Ceiling leak caused contents water damage in Chesapeake

Water Damages your stuff too.  At SERVPRO of Chesapeake, we have seen our share of damage from a leaking pipe between the wall,  a leaking upstairs toilet, a relief valve in the dishwasher that failed in the middle of the night, and of course damage from mother nature.

Most often our first thought is about the floors or the ceiling, or the walls that are going to be ruined and your contents, your treasures, your projects, your books can be overlooked.  

We are your Emergency call to action experts when disaster strikes your home or business 24/7.  

For over 20 years, SERVPRO of Chesapeake helps to make it#LikeItNeverEvenHappened #HeretoHelp #SERVPRO8233 

Get Your Hurricane Preparedness Kits Ready

8/10/2017 (Permalink)

Be Hurricane Ready in Chesapeake

Get your hurricane preparedness kits ready Chesapeake.  According to the National Oceanic and Atmospheric Administration, our region could see more than 20 tropical storms and hurricanes this season.

Gerry Bell, Ph.D., lead seasonal hurricane forecaster at NOAA's Climate Prediction Center, says that "We're now entering the peak of the season when the bulk of the storms usually form."  Typically, our Atlantic hurricane season runs from June 1-November 30.

According to the release, there is a 60% chance that we will see an above-normal season with 14 to 19 tropical storms and five to nine hurricanes. Between two and five of those hurricanes are predicted to be major.

SERVPRO of Chesapeake wants to help prepare you with our Emergency Ready Plan  that will put your information and contacts at your fingertips, your phone.  Get started by UserName is ERP@SPChesapeake.com, Password is Ready to view a sample Emergency profile.

Disaster Plan Checklist

Rodent Infestation Cleanup

7/24/2017 (Permalink)

SERVPRO® of Chesapeake cleans the infested attic in Suffolk 757-465-9700

In most cases, you may never see a mouse or a rat, unless your infestation is severe.  Such is the case for a local business with rats living above the ceiling and in the walls .  Ceiling tiles had to be removed and replaced, the carpets had to be cleaned and treated to safely remove urine and feces.  

Evidence that you may have a problem is the obvious droppings around drawers, cabinets, or under the sink.  Nesting will produce piles of shredded material, so look for signs of chewing on walls, floors, or food packages.

If you see any of these infestation signs, please take action and precaution.  First,  you need to have the rodents trapped and removed and seal up all point of entry, holes.   This article offers advise on How to get rid of mice.   Once this has been successfully done, then the cleanup process can begin.

SERVPRO® of Chesapeake technicians are trained and qualified to safely clean and disinfect your home or office to help make it "Like it never even happened."

Your Chesapeake home is your largest investment, what happens when disaster hits?

7/20/2017 (Permalink)

SERVPRO® of Chesapeake North 757-465-9700

Your home is more than likely the biggest investment that you will ever make and one that holds a lifetime of memories.

What happens if you wake up to see 2 inches of water in your kitchen?  What would you do?  Do you know who you would call?

We are SERVPRO® of Chesapeake and we have been serving homeowners and businesses like you since 1967.  

As a leader in the field of water damage repair and restoration, our crews are trained to help you when disaster strikes, to help walk you through the drying process and help to make it #LikeItNeverEvenHappened.

If disaster strikes your home, be sure to remember to call SERVPRO® of Chesapeake at 757-465-9700

#SERVPRO8233 #NoWorries #SERVPRO

What our customers are saying about us and our service

7/20/2017 (Permalink)

SERVPRO® of Chesapeake North 757-465-9700

We care about our customers and work hard to help ease their stress in a difficult situation.  

We love it even more when they leave testimonials of how we helped make it #LikeItNeverEvenHappened

If water or fire damage, bio-hazard or vandalism damage should ever strike your home or business, be sure to call SERVPRO® of Chesapeake at 757-465-9700. #SERVPRO8233

Chesapeake Residents: Follow These Mold Safety Tips If You Suspect Mold

6/27/2017 (Permalink)

Be careful! Without proper training, you could be spreading mold throughout your home.

It is very important to follow our safety tips if you suspect mold to be in your home or business.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home or office.

When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home or office.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Chesapeake for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Chesapeake specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.

Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – [757-465-9700]

When Storms or Floods Hit Chesapeake, SERVPRO is ready!

6/27/2017 (Permalink)

SERVPRO of Chesapeake specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Chesapeake,  we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams.  Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today [757-465-9700]

Thunderstorm Safety in Chesapeake, VA

6/19/2017 (Permalink)

Are You Ready Chesapeake, VA?

It is important to be prepared for thunderstorms and severe weather. 

A thunderstorm is considered severe if it has wind gusts of at least 58 miles per hour or produces hail at least 1" in diameter.

Do you know the difference between a Thunderstorm watch and a warning?  WATCH out, severe thunderstorms are possible in and near the watch Chesapeake area.  Be WARNED, severe weather has been reported by spotters or indicated by radar.

The American Red Cross tells us how to prepare for thunderstorms and suggests getting trained in first aid and to put together an emergency preparedness kit.

When damage strikes, you can be ruined or You Can Be Ready. Visit Emergency Ready Plan, Username: ERP@Chesapeake.com Password:Ready to see how.

At SERVPRO® of Chesapeake, we are "Always Ready to Help".

Faster to your Chesapeake Water Damage Emergency

6/14/2017 (Permalink)

SERVPRO® of Chesapeake North provides 24 hour fire and water damage restsoration service in Chesapeake

SERVPRO® of Chesapeake is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 757-465-9700

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO® of Chesapeake has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO® of Chesapeake

SERVPRO® of Chesapeake specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew


  • CMR - Council-certified Microbial Remediator
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • ASD - Applied Structural Drying Technician
  • LCT - Leather Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • VSMR - Ventilation System Mold Remediators
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • WRT - Water Damage Restoration Technician
  • AMRT - Applied Microbial Remediation Technician
  • ECTP - Employee Certification Training Program
  • UFT - Upholstery & Fabric Cleaning Technician
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • CCT - Carpet Cleaning Technician
  • RRT - Carpet Repair & Reinstallation Technician
  • ASCS - Air Systems Cleaning Specialist
  • OSHA - Other Training
  • SRT - Fire & Smoke Damage Restoration Technician

Dryer Vent Safety Facts

5/22/2017 (Permalink)

SERVPRO® of Chesapeake will clean your dryer vent system

Dryer Vent Safety Facts

The U.S. Consumer Product Safety commission (CPSC) estimates that 15,500 fires associated with clothes dryers occur annually.  These fires account for an average of 10 deaths, 310 injuries, & more than $84 million in property damage annually.

  • Mold Risk

A full load of wet clothes placed in a dryer contains about one-half gallon water

  • Safety First

If your clothes dryer takes longer than one cycle to dry clothing, you may have a fire hazard in your dryer that requires a cleaning. 

  • Higher Energy Costs

The clothes dryer is one of the most expensive appliances to operate.  A dirty vent line can drastically increase the dryer run-time, resulting in higher energy costs.

  • Clean the Vents

By cleaning the vent, you reduce the risk of mold and fire hazard.   

Clogged Dryer Vent Sparked Fire that Displaced 9 People



Fact or Fiction-Common Causes of House Fires

5/10/2017 (Permalink)

Fact or Fiction_Common Causes of House Fires

In an episode of SaveOnEnergy.com's Fact or Fiction,  they explore common causes of house fires in the United States. 

SaveOnEnergy.com took a  poll that reveals most people believe the primary reason for house fires begins with cooking mishaps.

Several of their respondents chose electrical failures or candles as primary reasons for house fires.

What do you think comes in first place? Visit Fact or Fiction-Common Causes of House Fires

How Can SERVPRO Restore Soft Contents?

4/14/2017 (Permalink)

Technology to help restore your treasures and valuables

We recently took on a new department, and it is TEXTILE CLEANING & RESTORATION.

What does this mean for you? No more subcontracting out textiles, we are now your one stop shop! We are now the home to the Esporta Wash System.  We provide full service Textile Cleaning & Restoration.

Esporta’s proprietary technology is the most effective washing system available today. Types of damages we can restore are contaminated water & sewage, heavy smoke & soot, mold, and bio waste contaminated goods. We restore what used to be considered “non restorable.” With the Esporta System we can restore, leather goods of all kinds, household items of all kinds, sports equipment, and specialty items like pillows, stuffed animals, purses, shoes and so much more. To give you an idea of just how amazing this system is, laboratory testing has verified that the Esporta Wash System can restore to Food Grade Clean by removing 99% of contaminants. By utilizing the Esporta Wash System we provide you with a simpler and faster claim settlement process in addition to restoring soft goods. Our cleaning technicians are Esporta trained and certified.

 Textile Cleaning & Restoration. . . See How We Do Ity

What Should Be Cleaned & Restored vs. Replaced

4/7/2017 (Permalink)

Clean and Restore vs. Replace (Photo: Shutterstock)

Our friendly insurance adjusters at National Underwriter Property & Casualty say when determining whether soft-surface-content items such as fabric and carpet should be remediated or discarded, can be difficult to determine.

SERVPRO of Chesapeake works directly with your insurance adjuster,  as the restoration contractor.  We are able to classify the indoor space that has been affected by a water loss into zones based on the amount of water damage.  These zones are determined based, for example on areas of the structure that were not affected by the water loss or those directly affected by the water loss.  

After the classification, cost effective remediation methods are tailored to the expected condition of the items in each conditional area.

This process helps to determine the amount of aggressive cleaning needed, thus helping to keep the costs at a minimum.  Read More: Determining the fate of soft-surface items

SERVPRO of Chesapeake North offers Lunch & Learns to Insurance Adjusters to show them how we are able to restore soft content items (Textile Restoration) with our Esporta® Wash System.  This technology not only saves the insurance company money, but it also helps to prevent filling up landfills with chemicals & man-made fibers.  How it's Done


Soft Contents Restored

3/15/2017 (Permalink)

So Glad Your Adjuster Recommended Soft Contents Cleaning

In Florida, a hurricane wreaks water damage havoc to America's first wax museum and it's fragile fabrics, embroidered costumes, suits and dresses.  To throw away such valuable content would be a tragedy. 

A 225,000 sq.ft. sporting goods store has a small display fire where smoke and ash have left a fine coating all over the entire store. The sporting goods store receives over 1 million visitors a year could not afford to be shut down for 3-4 months.

Content restoration professionals are capable of restoring to preloss conditions and help to provide a simpler and faster claim settlement process.  

Insurance agents and adjusters consider the textile contents pros among their most valued assets. Adjusters would much rather improve the bottom line for their company by restoring not replacing.  

The contents pros don't cost-they save. . . $40 million for insurance companies.

Soft Contents Restored

Tips To Prevent Water Damage

3/7/2017 (Permalink)

Avoid Future Costly Repairs

Your peace of mind and your being prepared when the next heavy storm hits your area is very important to us here at SERVPRO® of Chesapeake North.  

Water damage the #1 villain weakens your home's foundation. Wet wood can invite termites, carpenter ants, not to mention toxic mold and mildew.

Our friends at Houselogic.com have three easy strategies to help prepare you and your family from a water damage disaster.  They provide prevention tips, and answer the question why it matters and how to do it. Maintenance costs have also been factored in to the prevention tip.

Tips. . . Cheaper Than Paying For Repairs


3/1/2017 (Permalink)

And It Says Tornado Warning


The Virginia Department of Emergency Management claims that “Nationally, the U.S. averages more than 800 tornadoes per year. Tornadoes can strike anywhere in the U.S., during any month and any time of day. Virginia has seen as few as one tornado in a year (1982) to as many as 84 tornadoes (2004), Virginia Tornado History   It can happen here. It could happen to you. Be prepared by knowing what to do when a tornado threatens”.


  • Know the lingo, the terms:

  • Tornado Watch: A tornado is possible in your area.  You should monitor weather-alert apps on your mobile devices, radios, local radio, and TV stations for information.

  • Tornado Warning: A tornado has been sighted in the area or has been indicated by National Weather Service Doppler radar.  When a warning is issued, take cover immediately.

  • You need to have a plan now of where you will go when that tornado warning is issued. This place should be kept uncluttered.

  • Storm cellars, basements offer the best protection.

  • Go to a windowless interior room, closet or hallway on the lowest floor possible.

  • If in a high rise building, you should pick a place in a hallway in the center of the building.

  • A trailer, mobile home, or vehicle does not provide good protection. Go to a sturdy building, or lie down in a ditch away from your home, and cover your head with your hands.  Mobile homes are extremely unsafe and vulnerable during tornadoes.

  • Keep an emergency supply kit in your safe location.

  • Practice a tornado drill at least once a year.


  • Go to a shopping mall, a gym or a civic center. Try to get into a restroom or an interior hallway.  If there is no time, get up against something that will deflect falling debris.  Protect your head by covering it with your arms.

  • Get out of your car or truck and try to find shelter inside a sturdy building. A ditch or culvert can provide shelter when there is no building nearby.  Lie down flat and cover your head with your hands.  You are safer in a low, flat location.  Bridges or overpasses are a no no.


The National Weather Service says that “there is no such thing as guaranteed safety inside a tornado.  Freak accidents happen; and the most violent tornadoes can level and blow away almost any house and its occupants.  Extremely violent EF5 tornadoes are very rare.  Most tornadoes are actually much weaker and can be survived.  See more Tornado Safety ideas from the NOAA.

Weather Alert Terminology

2/22/2017 (Permalink)

SERVPRO® Ready Plan App

Do you know the difference between a storm warning, a storm watch, and a storm advisory?  Do you know the difference between a tropical depression and a tropical storm?   No worries because it can all be so confusing however, your SERVPRO® of Chesapeake wants you to be READY.  

Learn more about weather teminology and our ERP (Emergency Ready Plan) Free Mobile App, not only will you know how to prepare,  you will have relief, contact numbers and names at your fingertips should a disaster occur.  Go to your APP store on your phone and search for SERVPRO® Ready Plan to download your free app today.

Your local SERVPRO® of Chesapeake representative is ready to assist you with getting you set up with your mobile app, just give us a call.

Weather Alert Terminology

The Go-To Guide for Personal Property Restoration_Vol.17

2/7/2017 (Permalink)

The Hidden Costs of Kitchen Fires

An Insurance Adjusters Go-To Guide

In this volume of our Contents Solutions, The Go-To Guide for Personal Property Restoration, we will uncover the Hidden Costs of "Kitchen Fires", "The Remote Adjuster's New Friend", "Alternatives for Melting Ice", and a Tip on how to get a close-up shot of a shiny object without getting the reflection too.

Our Contents Solutions edition will provide you with more Insider Secrets from the contents pros.

The Go-To Guide

Tips To Protect Your Home From Old Man Winter

1/11/2017 (Permalink)

These basement pipes have burst from the extreme winter temperatures.

Winter is here with a bang!

Here are a few tips tips for preparing you and your insured's home for winter weather. 
  1.  Keep cabinet doors open during cold spells, this  allows warm air to circulate around pipes
  2.  Keep a slow trickle of water flowing through faucets  especially if the pipes for faucets run  through unheated or uninsulated areas of your home
  3.  Consider shutting off outdoor faucets. Shut these  valves off and then open faucets so that they can  drain
  4.  Ensure gutters are clean & secure from leaves and  debris. This can cause damming, effecting gutters  which could lead to roof problems & water damage
  5.  Proper maintenance of your furnace can help reduce  the risk of puff-backs (a puff-back is a messy furnace  malfunction that occurs when an oil burner backfires  sending soot  throughout your home )
Good luck to everyone & be careful if you have to travel.

Energy Efficiency Apps for Your Smartphone

1/3/2017 (Permalink)

Smart Phone Apps To Help Be More Energy Efficient

Let's face it, our phones, tablets, computers and even our TV's have become our assistants, aka APPS.

There’s a slew of cool applications that can help track and manage home energy use, and even connect to a smart thermostat, so you can start conserving energy right away!

Need more ways to save Energy?

Looking for other ways to avoid a large energy bill this summer?

Check out a guide to reducing summer electric bills and read more at. . . The 7 Best Energy Efficiency Apps for Your Smartphone and a Greener Lifestyle

Ending 2016 With Company Good Cheer

12/30/2016 (Permalink)

Jeff Caudil, and Missy Burns

It's hard to believe that we are on the cusp of 2017 and preparing to leave 2016 behind.

Our SERVPRO® work family has been in the holiday spirit mode for the past couple of weeks.  While it is still work as usual, annually we like to bring our crew, managers, marketers, and office staff together to enjoy a warm, comforting breakfast every Christmas.

Last week, our Christmas breakfast thanks to Missy Burns, our Marketing Manager, included a few special guests.

SERVPRO® Elves that helped to prepare for those guests were (Josh Alewine), electronics restoration,  Donna Hamilton, Production Manager, Meg Vidal, Crew and and Santa's helper,  Kim Calantropo, yours truly. The big guy, and good sport, being Santa Claus, Jeff Caudil, new to our marketing team.  

Our SERVPRO® family even participated in a Mannequin Challenge. SERVPRO® of Chesapeake South Holiday Cheer

Thank you all for a great 2016 and here's to a healthy, safe and prosperous 2017!

Mold You Can See and Mold You Can't See

12/20/2016 (Permalink)

What Problem Mold Looks Like

If you can see it, then you can probably get rid of it with a little elbow grease and soap and water.  More stubborn forms will usually succumb to a spraying of a bleach-water solution of 1:9 and a good wipe.

Getting rid of these kinds of spores can be cured by opening a window, turning on a fan before or after a shower, or thoroughly drying the area with a cloth or squeegee.  

If you find spores growing on the sub-flooring, drywall or studs especially in areas of more than 10 square feet, then you've got a bona fide mold problem that requires professional removal assistance. Why is Mold Harmful

Check with your insurance agent regarding the relationship between home insurance and mold coverage.


Dangerous Arctic Cold Air Making Its Way. . . Be Prepared

12/15/2016 (Permalink)

Frozen Pipes. . . Preventing and Thawing Frozen Pipes


The American Red Cross wants everyone to remain safe with the upcoming dangerously cold temperatures.

Listed are steps recommended that you take to remain safe at home, on the road, and out in the cold during this week's record-breaking cold weather.

The American Red Cross also suggest that you download their free Red Cross Emergency App for instant access to safety tips for winter weather and power outages.

Being prepared before an event occurs helps you to "Be Ready for Whatever Happens".   SERVPRO® suggests that you download the SERVPRO Emergency Ready Plan App for your mobile device.  This app will help you get organized, prepared, and ready for the unexpected with the push of a button.

Read more at Red Cross Issues Lifesaving Steps to Combat Weather

Ladder Safety Tips

10/31/2016 (Permalink)

Every year, according to one estimate, some 164,000 people land in the ER because they scrambled up a ladder without heeding the accident-avoidance rules. Keep yourself safe with these ladder safety tips.

Avoid the shakes.
Station your ladder on dry, level ground. If you are working at the roofline, extend it several feet above the point of contact. Secure the locks.

Angle carefully.
Measure one fourth of the ladder’s length. That’s how far the ladder’s base should be from the wall.

Wear good shoes.
They should have nonslip soles that are fairly rigid.

Stop short.
No matter how tempting, don’t step on the top three rungs.

Don’t overreach.
Keep your hips centered between the side rails. Leaning sideways is very dangerous.

Fix Up Your Firebox

10/24/2016 (Permalink)

Unsightly cracked and crumbling mortar inside a fireplace can be fixed in minutes with a few simple tools.

The mortar in most brick joints consists of sand, lime, and Portland cement. But in a fireplace, that mix just crumbles away when subjected to roaring wood fires. For this application, masons rely on a refractory mortar made of magnesium silicate, which can withstand beat up to 2,000 degrees F. Yet even refractory mortar can fail as the brickwork expands and contracts with repeated fires. Fortunately, fixing those damaged joints is a snap, thanks to high-temp fireplace mortars packaged in caulk tubes.

Tools Needed:

  • Nitrile gloves
  • 5-gallon bucket
  • Sponge with abrasive pad
  • Grout-removal tool with triangular carbide blade
  • Stiff-bristle brush
  • Wet/dry vac
  • Nylon-bristle brush
  • Refractory mortar
  • Caulk gun
  • Tuck-point trowel


  1. Wash the brick: Put on nitrile gloves, then thoroughly scrub soot off the sides of the firebox with an abrasive pad on a wet sponge. Soot dissolves fairly easily when wet. The washing also dampens the brick and mortar, a necessary step before repointing.
  2. Dig out the loose mortar: Using a grout-removal tool fitted with a triangular carbide blade, scrape out cracked, loose, and crumbling mortar. Stop when the sides of the blade touch the edges of the brick. The blade’s triangular shape prevents it from going too deep (more than half the width of the joint). Clean the joints with a narrow, stiff-bristle brush and sweep up the mortar crumbs with a wet/dry vac.
  3. Wet the joints: Go over all the scraped joints with a nylon paintbrush, dipping repeatedly into a bucket of clean water. Refractory mortar bonds best to a damp surface, and the brush bristles ensure that all of the old brick and mortar are moistened.
  4. Caulk the joints: After slipping a tube of refractory mortar into a caulk gun, drag the tube’s nozzle over all the scraped mortar joints, leaving behind a fat bead of caulk. Make sure to fill any gaps between the hearth and the firebox floor.
  5. Pack the mortar: Use a 3/8-inch-wide tuck-pointing trowel to smooth and press the soft mortar firmly into each of the joints, then scrape off the excess with the trowel’s edge. In corners, use a gloved finger to pack and smooth.
  6. Wipe away the residue: Multiple swipes with a damp sponge with remove most of the mortar residue. Wipe the brick again in 24 hours, after the remaining residue dries to a haze. This mortar’s heat-resistant qualities kick in when it reaches 500 degrees. Either a heat gun or a small, brief fire will serve the purpose.

Keeping your firebox in tip-top shape is just one step in keeping your fireplace in good working order, and preventing home fires.

October is Cyber Security Awareness Month

10/19/2016 (Permalink)

Cyber Security Awareness Month takes place each October and focuses on ensuring that every American has the resources needed to stay safer and more secure online. It was created as a collaborative effort between government and industry reaching consumers, businesses, corporations, educational institutions and young people throughout the nation. This year marks the 13th anniversary of National Cyber Security Awareness Month.

This year's topics on the StaySafeOnline.org website for National Cyber Security Awareness Month vary from week to week and will include:

Week 1: Oct. 3-7
STOP. THINK. CONNECT.: The Basic Steps to Online Safety and Security

Week 2: Oct. 10-14
From the Break Room to the Boardroom: Creating a Culture of Cybersecurity in the Workplace

Week 3: Oct. 17-21
Recognizing and Combating Cybercrime

Week 4: Oct. 24-28
Our Continuously Connected Lives: What’s Your “Apptitude”?

Week 5: Oct. 31
Building Resilience in Critical Systems

There are several informative web sites where you can learn more about cyber security, the risks associated with connecting and preventative measures to take to make on-line activities safer at work and at home.

Visit These to Learn More:

  • StaySafeOnline.org
  • Department of Homeland Security
  • National Initiative For Cybersecurity Careers and Studies


Help Keep Your Gutters Clean in Chesapeake

10/5/2016 (Permalink)

Don't let your gutters get clogged!

Take action to keep downspouts running freely before those shade trees start shedding in earnest. One of these guards won’t totally free you of ladder duty, but it could buy you time between checkups.

Mesh-screen Caps

How They Work: A vinyl, plastic, or metal grid sits atop the gutter, letting water in while keeping leaves out.
Your Job: Brushing aside any accumulated debris from time to time to prevent runoff from cascading over the face of the gutter.
The Cost: Seamless, pro-installed systems start near $5 per linear foot, while snap-on DIY options, which are more visible, start at about 33 cents per foot.

Foam Inserts

How They Work: A porous foam that fits half-round or K-style gutters blocks leaves while letting water through. These DIY guards often come in 4-foot sections that are easily trimmed to turn corners or fit around hangers. Because they nest inside the gutter, they’re hidden from view.
Your Job: Regular debris removal.
The Cost: From $1.75 to $3.50 per linear foot.

Surface-Tension Hoods

How They Work: As with mesh, a hood sits on top; water follows its rounded edge and flows into the gutter, though heavy rains can overwhelm it. Some hoods have clips that make it easy to remove them to check gutters.
Your Job: Occasional clearing of small debris.
The Cost: From $15 per linear foot when a pro installs them, and from $2.50 it it’s DIY.

*From This Old House

The Nose Knows

9/26/2016 (Permalink)

Here’s an interesting story of a contents manager who was faced with an interesting challenge!

There had been a chimney fire. The homeowner climbed up on his roof and extinguished the blaze by spraying a fire extinguisher down the chimney from above. It worked, but there was a large amount of smoke. When the homeowner opened his front door to go back in, the resulting draft sucked the smoke and soot back down the chimney and through the house.

The smoke billowed through a trophy room of mounted animal heads, coating everything in its path and saturating various items with strong smoke odors. The moose, elk, and deer trophies were fragile, so the contents manager decided not to use soot sponges as it may remove the hair from the taxidermy. Instead she used strong HEPA-filtered vacuums and a mild cleaning solution for the eyes and antlers.

In the kitchen, soot sponges were used first to determine whether there were smoke particles on the inside of the cabinets (if a sponge is passed gently over a smoke-laden cabinet or counter, it will come back with black smears or dark lines). Discovering no soot or ash on the surface of the cabinets nor on the inside, she opted not to clean out the insides of the cabinets and shelves, then went back for a final check of everything else.

What is the final check? The same one the homeowner would eventually use – the sniff test! The contents professional came within an inch of the taxidermy and sniffed along the fur- no smoke odor could be detected. The nose knows!

The manager mentioned that had there been any smoke or soot in the cupboards, she would have thrown out all the opened boxes of food and even those sealed boxes with thin cardboard containers or even thinner plastic bags where there would be too much risk of contamination. Of course nothing is discarded without talking things over with the owner and getting a “disposal authorization” form signed.

That is how we here at SERVPRO of Chesapeake perform: easy, simple, and well thought out.

DIY Spray Paint Tips

9/19/2016 (Permalink)

Do you have DIY projects planned for when the weather is cooler? Here are some helpful tips for any of your spray painting projects:

Set Up a Workspace- For larger pieces, build a stage to keep the piece at a working height. Think sawhorses; for small items, a lazy susan will do.

Watch the Weather- Make sure the outside temperature is above 40 degrees. When it is colder than that, the pressure in the paint can drops.  Also, do not try to paint when it’s about to rain.

Pay Attention to Prep- Spray paint’s glossy finish highlights imperfections, so before painting, sand, clean, rinse, and dry the surface thoroughly. For vibrant light colors, like yellow, use a spray-on primer.

Go Slow- Spray in long, even passes, and overlap your last pass for good coverage. To avoid drips, instead of pointing the nozzle at the surface, position it about 8 inches away and sweep it across. Spray the entire object, let it dry, and apply a complete second coat. Don’t do one half, then the other half later, as this will result in an uneven look.

Look for more helpful DIY tips from SERVPRO of Chesapeake on social media!

It Doesn’t Cost a Lot to Be Prepared in Chesapeake

9/7/2016 (Permalink)

It is no secret that many families and individuals are looking to cut back on spending. But with the frequency of disasters, both natural and man-made, can you afford not to be prepared? Preparedness doesn’t have to cost an arm and a leg. September is National Preparedness Month, and we are asking you to help your family and friends prepare for whatever may come. Here are a few tips* on how you can protect those that matter to you without spending a fortune.

  • Make a Plan. Work with your family and neighbors to make an emergency plan for the types of disasters that affect your area. Make sure everyone in your family understands where to go and what to do in case of an emergency. You can download Family Emergency Plan templates at www.ready.gov/make-a-plan.
  • Update Contact Information. Having accurate records for family, friends and neighbors will help you stay in contact and possibly help those in need. Make sure updated contact information is posted in visible places throughout your house and workplace.
  • Check Your Policy. Review your insurance policy annually and make any necessary changes – renters, too! When a disaster strikes, you want to know that your coverage will get you back on your feet.
  • Make a Ready List. You may not need all of the items in ready-made preparedness kits. Choose the essentials that fit your needs and budget. Don’t forget to keep supplies at work and in your car. Sample Ready Lists can be found at www.ready.gov/document/familysupply-list.
  • Plan Your Purchases. You can save money by thinking ahead. Don’t buy preparedness items just before a storm when they’re expensive and supplies will be in high demand. Buy items at the end of the season when you can get good deals.
  • Shop Sales. Shop at sales and used goods stores. Buy preparedness items throughout the year, instead of all at once, and you won’t notice the cost as much.
  • Make Sure it Keeps. Store water in safe containers. You don’t need to buy expensive bottled water, just make sure your water containers are disinfected and airtight.
  • Request a Gift. We all get things we don’t need. Suggest preparedness supplies as gifts from your friends and family. It just might save your life.
  • Trade a Night Out. Trade one night out to fund your 72-hour kit. Taking a family of four to the movies can cost upwards of $80. Just one night staying in could fund your Ready kit.
  • *The best tip: start now. Take small steps toward preparedness and before you know it, you will be Ready!

And remember, SERVPRO of Chesapeake is here to make it "Like it never even happened"!

When Storms or Floods hit Chesapeake SERVPRO is ready!

8/31/2016 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in Chesapeake.

SERVPRO of Chesapeake specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Chesapeake, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (757)465-9700. 

Restoring Your Chesapeake Commercial Property After A Water Damage Event

8/22/2016 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Chesapeake commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Chesapeake

SERVPRO of Chesapeake specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does Your Chesapeake Home Have A Mold Problem?

8/15/2016 (Permalink)

In Chesapeake, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

·         Mold is present almost everywhere, indoors and outdoors.

·         Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

·         Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

·         Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

·         Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

·         Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (757)465-9700

The Levels of Commercial Damage

8/8/2016 (Permalink)

SERVPRO® of Chesapeake handles not only residential damage and restoration, but commercial as well.

There are three levels of commercial damage that are considered:

Level 1

Level 1 is a small commercial loss typically involving 15,000 square feet or less of affected floor space. If the facility was entirely affected, examples of a small commercial loss may include, but are not limited to, a stand-alone retail establishment, a small church, a daycare facility, a small shopping center, a small warehouse or manufacturing facility, or a stand-alone administrative building. A Level 1 loss can also be a small portion of a much larger structure.

Level 2

Level 2 is a midsize commercial loss typically involving 15,000 to 60,000 square feet of affected floor space. The building or buildings involved are usually multi-level or greatly divided spaces. If the facility was entirely affected, examples of a Level 2 loss may include, but are not limited to, a small multi-family property, a midsize church or school, a small shopping center, a multi-tenant administration facility, or a midsize warehouse or manufacturing facility. A Level 2 loss can also be just a portion of a much larger structure.

Level 3

Level 3 is a large commercial loss typically involving more than 60,000 square feet of affected floor space. The building or buildings involved will likely be large multi-level structures. If the facility was entirely affected, examples of a Level 3 loss can include, but are not limited to, a large church, hospital, school, or university; a large multi-family property; a mid- to high-rise retail or administration facility; a large industrial, manufacturing, or warehouse facility; or a large strip-style shopping center or shopping mall. This is the level at which it would be appropriate to refer to the project as a “large loss.”

Once our team determines the level of loss, the property is further assessed, and a team of appropriate size is dispatched to get the job done quickly and efficiently, and return your business to operation “Like it never even happened.”®

The Differences Between Storms

7/27/2016 (Permalink)

Know your storm terminology and stay safe this season.

With hurricane season in full swing, there are a few terms that are becoming frequent on our morning weather forecasts: Tropical Depression, Tropical Storm, and Hurricane. What is the difference, and how should we react to each?

Tropical Depression

A tropical depression forms when a low pressure area is accompanied by thunderstorms that produce a circular wind flow with maximum sustained winds below 39 mph. Most tropical depressions have maximum sustained winds between 25 and 35 mph.

In the U.S., the National Hurricane Center (NHC) is responsible for issuing advisories upgrading or downgrading tropical activity.

Reconnaissance aircraft missions are sent by the NHC flying into tropical storms to gather data, like wind speeds, to aid in making these classification changes. Surface data from islands, buoys and vessels can also be used to make changes.

These systems can turn into Tropical Storms, and ultimately hurricanes or they can begin to diminish before even making landfall.

Tropical Storm

An upgrade into a tropical storm occurs when cyclonic circulation becomes more organized and maximum sustained winds gust consistently at or above 39 mph, and no higher than 73 mph. Tropical storm status is when the naming of the storm takes place.

These systems can become a problematic when they make land fall with increases in flash flooding for coastal areas.

Hurricane Classification

A tropical storm is then upgraded into Category 1 hurricane status as maximum sustained winds increase to between 74 mph and 95 mph.

The Saffir-Simpson Hurricane Scale is used to rate hurricane intensity in the Atlantic Basin. A 1-5 rating system is used, with Category 1 being a less intense storm and Category 5 very intense.

Only 3 Category 5 hurricanes have made landfall in the U.S. in the 20th and 21st century. The three Category 5 storms to hit the USA were the 1935 Florida Keys "Labor Day" hurricane, Hurricane Camille, which hit Mississippi in 1969, and Hurricane Andrew, which hit Dade County, Fla., on Aug. 24, 1992.

The most important thing to remember during hurricane season is to be prepared! Preparing now will save you from long lines at the store, and afford you effective evacuation routes. When it comes time for clean up after the storm, SERVPRO® of Chesapeake will be here to make it “Like it never even happened.”

Hurricane Preparedness in Chesapeake

7/18/2016 (Permalink)

With hurricane season upon us, it is important to be prepared. Even with advanced warnings, hurricanes can be deadly and it pays to have a plan in place. Below are some tips to get your family and home Hurricane Ready.

Supply Kits

Create a supply kit. These can be stored in large plastic totes or in a large backpack for grab and go emergencies. Keep non-perishable foods, water, flashlights, batteries, an emergency weather radio, list of emergency contact numbers, a map, and any medications that would be needed for your family and pets. For kits that can be taken on the road, include small activity books to have on hand as well.

Written Emergency Plan

Mark out locations that you and your family can evacuate to. Plan for additional areas further inland in case of a larger storm system.  Create an Emergency Preparedness Plan for your business. This can be done with SERVPRO® of Chesapeake.

The most important thing to remember during hurricane season is to be prepared! Preparing now will save you from long lines at the store, and afford you effective evacuation routes. When it comes time for clean up after the storm, SERVPRO® of Chesapeake will be here to make it “Like it never even happened.”

Chesapeake Smoke and Soot Cleanup

7/11/2016 (Permalink)

Smoke and soot damage can cause a pervasive odor in you Chesapeake home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action. 

Smoke and soot facts:

·         Hot smoke migrates to cooler areas and upper levels of a structure.

·         Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

·         The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Chesapeake will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

 Wet Smoke – Plastic and Rubber

·         Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

·         Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

·         Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Damage Restoration Services 

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – (757)465-9700.

What is Heat Lightning?

7/1/2016 (Permalink)

With summer comes summer storms and who hasn’t seen heat lightning flashing along the horizon on a muggy evening. But what is heat lighting, and is it dangerous?

What is Heat Lightning?

Sometimes during a storm, you can see lightning strike, but cannot hear the thunder as there is large distance between you and the storm. This is known as heat lightning. As there is no audible sound of thunder, the lightning is just seen as a flash of light.

As the lightning takes place far away, the sound waves get dispersed while traveling and do not reach the observer. Heat lightning is nothing but ordinary lightning, minus the sound of thunder. It is a term used to describe flashes of light that are seen near the horizon. As light flashes can travel to a larger distance than sound waves, only the flashes of light are seen, but the thunder is not heard.

Facts about Heat Lightning

  • It occurs in summers and especially on hot summer nights. Hence, it is named so.
  • It is not followed by thunder and rainfall like ordinary lightning. The thunder and rainfall actually take place at a distance, and so are not observed.
  • The Earth's curvature, airborne elements like snow or dust, etc., can muffle the sound of the thunder.
  • Heat lightning can be seen all over the world. It is especially common in the mountainous regions.
  • It is usually an indication of an approaching storm.
  • Many lightning casualties occur in the summer months. But, chances of being struck by lightning can be prevented if you follow safety rules.
  • Just because you cannot hear the thunder, does not mean you are not at a risk of getting struck by the lightning. Remember that light travels faster than sound.

Is Heat Lightning Dangerous?

Heat lightning is equally as dangerous as ordinary lightning. Many people enjoy watching the brilliant orange flashes of light near the horizon. But it is advised to immediately seek shelter indoors. As mentioned above, it is an indication of an invading storm, and people may not realize how close the storm is and may be under risk of getting struck by the lightning.

Lightning Safety Measures

Remember, when you see lightning, always stay indoors. If you are outdoors, it is best to stay in your car or seek shelter in nearby buildings. Avoid standing under a tree or seeking shelter in very high buildings. If you are on a hilltop, try to seek shelter as you are at a higher risk of getting struck with lightning. One should also stay away from electrical poles or telephone lines. It is even advised not to use plug-in electrical equipment for safety reasons.

If your home is damaged by storms this summer, call SERVPRO® of Chesapeake at (757)465-9700

Grill Fire Safety in Chesapeake

6/27/2016 (Permalink)

Keep your home safe this summer by following these grilling tips.

Warmer weather brings hot grills and tasty meals. However, a fun backyard cook-out can quickly turn into a dangerous fire situation. It is important to practice safe grilling habits to keep your outdoor fun going all summer long.


Each year an average of 8,900 home fires are caused by grilling, and close to half of all injuries involving grills are due to thermal burns. While nearly half of the people who grill do it year-round, July is the peak month for grill fires followed by May, June and August. A failure to clean the grill was the leading factor contributing to the fire in one –fifth of all grill structure fires (19%). In 17%, something that could catch fire was too close to the grill. Leaks or breaks were the factor in 11% of grill structure fires and 23% of outside and unclassified grill fires. Gas grills contribute to a higher number of home fires overall than their charcoal counterparts.


1. Keep your grill at least 10 feet away from your house. Farther is even better. This includes portions attached to your house like carports, garages and porches. Grills should not be used underneath wooden overhangs either, as the fire could flare up into the structure above. This applies to both charcoal and gas grills.

2. Clean your grill regularly. If you allow grease and fat to build up on your grill, they provide more fuel for a fire. Grease is a major source of flare ups.

3. Check for gas leaks. You can make sure no gas is leaking from your gas grill by making a solution of half liquid dish soap and half water and rubbing it on the hoses and connections. Then, turn the gas on (with the grill lid open.) If the soap forms large bubbles, that's a sign that the hoses have tiny holes or that the connections are not tight enough.

4. Keep decorations away from your grill. Decorations like hanging baskets, pillows and umbrellas look pretty AND provide fuel for a fire. To make matters worse, today's decor is mostly made of artificial fibers that burn fast and hot, making this tip even more important.

5. Keep a spray bottle of water handy. That way, if you have a minor flare-up you can spray it with the water to instantly calm it. The bonus of this tip is that water won't harm your food, so dinner won't be ruined!

6. Keep a fire extinguisher within a couple steps of your grill. And KNOW HOW TO USE IT. If you are unsure how to use the extinguisher, don't waste time fiddling with it before calling 911. Firefighters say many fire deaths occur when people try to fight a fire themselves instead of calling for expert help and letting the fire department do its job.


7. Turn on the gas while your grill lid is closed. NEVER do this. It causes gas to build up inside your grill, and when you do light it and open it, a fireball can explode in your face.

8. Leave a grill unattended. Fires double in size every minute. Plan ahead so that all of your other food prep chores are done and you can focus on grilling.

9. Overload your grill with food. This applies especially to fatty meats. The basic reason for this tip is that if too much fat drips on the flames at once, it can cause a large flare-up that could light nearby things on fire.

10. Use a grill indoors. People often think it will be safe to use a grill, especially a small one, indoors. NOT TRUE. In addition to the fire hazard, grills release carbon monoxide, the deadly colorless, odorless gas. That gas needs to vent in fresh air.

If a fire does occur this summer, call SERVPRO® of Chesapeake at (757)465-9700. Our trained team will work to make it “Like it never even happened.”

Chesapeake Mold FAQ's Part 2

6/20/2016 (Permalink)

Mold thrives in wet and humid areas.

Welcome to Part 2 of our two part serious on Frequently Asked Questions about mold! 

Q: What are the main sources of water and moisture for mold growth?
A: Common indoor moisture sources include humidifiers, cooking and dishwashing, bathing, plumbing leaks, house plants, firewood storage indoors, improper venting of clothes dryer/indoor clothes line, and combustion appliances. Common outdoor sources of moisture include roof leaks, flooding, rain or snowmelt, seasonal high humidity, ground moisture, and wet building materials.

Q: How do we best manage mold spores form floating around indoors?
A: Mold spores are aerodynamic. Spore laden areas should be pressurized negatively and clean areas should be pressurized positively to minimize cross contamination.

Q: What is the most effective way to manage mold?
A: The most effective way to prevent mold growth is to keep materials clean and dry; if they get wet, dry them quickly before mold growth can start.

Q: Can biocides be used to effectively manage mold?
A: Biocides are useful poisons designed to kill microorganisms. Serious concerns about biocide use may include toxicity to all forms of life, they can be inactivated and be ineffective as poisons, and some may cause damage to materials. Biocides will only slow the mold problem down; it will not correct the problem. The environmental conditions that support mold growth must be changed. Remove water and the organic food source.

Q: Can ozone be used to manage mold?
A: No, ozone is totally ineffective in mold management and on top of that is toxic to humans.

Q: How do we manage fungal spores in the air?
A: Properly designed airflow across a source of mold spores carries airborne contaminants into the air filtration device where they are trapped. This principle can be applied to vacuum cleaners and air filters.

Q: Do we need a HEPA vacuum to remove mold spores from a building?
A: HEPA vacuums are useful professional tools, but they are not essential to the removal of mold spores. HEPA filters were designed in the 1940’s to trap energized nuclear particles. Any vacuum that can filter particles down to one micron or less, if applied consistently, will remove large amounts of mold spore from an indoor environment.

Q: How can we best get rid of mold spores?
A: Do not let mold grow to begin with. Keep the environment clean and dry. If mold does grow, contain the growing mold along with its wet food source (i.e. wrap it in plastic and get it outside) before spores are released to the air. If spores are released, remember that they settle onto the surfaces hours after activities end in the exposure area. Effective vacuuming and damp wiping of walls and hard surfaces, vacuuming of fabrics to include carpet is effective in the removal of mold spores before they can get put back into the air.

Q: How should we manage environmental quality in the face of demolition or mold-damaged material removal?
A: Demolition procedures on a restoration project should be performed in such a way as to minimize and control dust to include mold spores and other biopollutants. Controls applicable to mold management include source containment before removal, minimization of air activity prior to containment, containment and negative air pressurization of contaminated area.

If you find or suspect mold in your home, Call SERVPRO of Chesapeake at (757)465-9700 today!

Chesapeake Mold FAQ's Part 1

6/13/2016 (Permalink)

Mold is part of the fungi kingdom, like mushrooms.

Over the next two weeks SERVPRO® of Chesapeake will be sharing with you some Frequently Asked Questions about Mold. Please join us again next week for the second installment of Mold FAQ's!

Q: What are molds, plants or animals?
A: Neither. Molds are members of a unique kingdom called fungi. Other common fungi are yeasts and mushrooms.

Q: Are molds only found in wet environments?
A: Mold grows everywhere on Earth, in all climates and conditions. Fungi have an absolute requirement for water but exhibit a wide range of tolerance in relation to water availability. Fungi can survive over a broad temperature range; however, optimum growth tends to be found in the 54-84°F.

Q: What is the source and cause of “musty” or distinct odor associated with wet or damp environments?
A: The odorants are organic (carbon based) compounds excreted from bacteria and fungi. They are often referred to as VOCs (volatile organic compounds) but more accurately they should be identified as gas-phase organic compounds derived from biodegradation.

Q: What is the leading cause of serious deadly illness indoors?
A: Bacteria and viruses are the most “pathogenic” (disease causing) organisms commonly found indoors.

Q: What is the most likely human response to mold by way of exposure to air?
A: The most likely human response by way of air exposure is allergic reaction to mold spores when in a sufficient high concentration.

Q: Who is most at risk when exposed to mold and mold spores?
A: The very young, the very old, those with weakened immunes systems, and asthmatics.

Q: Can we see mold spores indoors?
A: No. The size of mold spores is between 2 and 100 microns. The vast majority are under 20 microns. A micron is one millionth of a meter. We cannot see objects less than 40 microns without optical magnification.

Q: What about the size of mold spore and bacteria, is size important?
A: Particles of all size ranges are important. They can enter the cranial cavity, be ingested, enter the upper or lower regions of the lung or come in contact with the eyes or skin. Particles smaller than 2.5 microns are especially hazardous; they are small enough to be inhales into the alveoli region of the lung. The gas exchange portion of the respiratory system is the alveoli (air sacs). When damaged, lung function is permanently impaired.

Q: What species of mold should be of most concern?
A: Penicillium, Aspergillus, Stachybotrys are hazardous species in the sense that humans tend to have more of an allergic reaction to these. Hazards by themselves do not guarantee harm. But we should be very concerned when any of these three species are the source of the dominant spore concentration often found indoors.

Q: Is Stachybotrys chartarum a “killer” mold?
A: Much concern was raised about the mold Stachybotrys chartarum because it was found in homes of infants with an unusual “bleeding lung disease” in Cleveland. The media labeled it as a “killer” mold because some of these infants died. However, the Centers for Disease Control and Prevention (CDC) and other experts reviewed the investigations of the Cleveland cases and concluded that an association between the exposures to mold and the illnesses was not proven.

Q: What about the color of mold, is black mold more dangerous than other species?
A: We should not try to judge the risk potential of mold by its color. For example, there are literally thousands of species of mold, and a large number of them appear black when the mold colonies grow large enough to see.

Q: Are there any safe molds as far as allergic response goes?
A: In the face of uncertainty, it is prudent to suspect that all mold spores are allergens to some degree. In high enough concentrations and sufficiently long exposure times, regardless of species, mold spores can, in theory, trigger a reaction. Some molds trigger allergic reactions even at lover exposure levels.

If you find or suspect mold is growing in your home or business, call SERVPRO® of Chesapeake at (757)465-9700 for your mold mitigation needs.

The Truth About Dust Mites

6/6/2016 (Permalink)

Dust mites can be found on soft surfaces like your couch.

Dust mites feed on organic detritus such as flakes of shed human skin and flourish in almost all environments. House dust mites are a common cause of asthma and allergic symptoms worldwide. The mite’s gut contains potent digestive enzymes (notably proteases) that persist in their feces and are major inducers of allergic reactions such as wheezing, coughing, itchy red eyes, nasal blockings and other undesirable symptoms that have a negative effect on humans. The mite’s exoskeletons can also contribute to allergic reactions. The European house dust mite and the American house dust mite are two different species, but are not necessarily confined to Europe or North America.

House dust mites, due to their very small size and translucent bodies, are barely visible to the unaided eye. A typical house dust mite measures 0.25-0.3 millimeters in length. For accurate identification, one needs at least 50x magnification or an electron microscope. The body of the house dust mite has a striated cuticle. Like all species of the arachnid family, house dust mites have eight legs.

The average life cycle for a male house dust mite is 20 days. A mated female house dust mite can last up to 70-90 days, laying 60 to 100 eggs in the last 5 weeks of her life. In its normal life span, a house dust mite will produce approximately 2,000 fecal particles and an even larger number of partially digested enzyme-covered dust particles.

The house dust mite survives in all climates, even at high altitude. House dust mites thrive in the indoor environment provided by homes, specifically in bedrooms, family rooms, and kitchens. Dust mites survive extremely well in mattresses, carpets, furniture and bedding, with figures around 100-500 dust mites occupying every 1 gram of dust. Even in dry climates, house dust mites survive and reproduce easily.

Allergens produces by house dust mites in are among the most common triggers of asthma. There are at least 15 mite allergens which are subdivided into groups. Group 1 and 2 allergens are the most problematic. Studies have shown the mean attributable fraction of adult asthma due to atopic sensitization was 30% for sensitization to dust mites. The allergy occurs because the immune system of allergy-affected individual, for reasons not fully understood, misinterprets a usually innocuous substance as a disease agent and begins producing a type of antibody against it. This is called the “primary antibody response.” The antibody produced during this response binds to basophils in the bloodstream and to a similar type of cell called mast cells in the tissues. When the person again encounters the allergen, these basophils and mast cells release histamine, prostaglandins and leukotrienes, which causes inflammation of the surrounding tissues, resulting in allergic symptoms

Contrary to popular belief, dust mites cannot be removed from bedding by separating the bedding from skin or by using some type of mattress cover. In some cases, that will cause dust mite populations to grow faster on the surface. The most effective way to treat dust mite allergies is to use a professional service that uses a high-powered HEPA filtration extraction device combined with a UV-C germicidal light on all surfaces that come in contact with humans.

A 10-year controlled study in 60 mite sensitized, asthmatic children, showed almost complete remission of asthma in those environments professionally treated using the method described above and that this remission was still apparent 5 years after continuing regular treatments. The finding was supported by a review of 39 mite-triggered asthmatic children, who were suffering on average of 8 acute exacerbations per year. After regular treatments, generally at 4-6 month intervals, the exacerbation rate was reduced by 95%.

Attempts at cleaning mattresses an upholstered items with any type of consumer household vacuum cleaner will not remove dust mite allergens, but instead throw them into the air and increase their volatility, which is why professional dust mite eradication services are recommended. A home allergen reduction plan has been recognized as being an essential part to the management of asthma symptoms and therefore all aspects of the home environment should be professionally treated.


Allergy and asthma sufferers are often advised to avoid feather pillows due to the presumed increase of the house dust mite allergen. However, according to a 1996 study from the British Medical Journal, the reverse is true. The study showed that polyester fiber pillows contained more than 8 times the total weight of dust mite fecal matter.

House dust mites reproduce quickly enough that their effect on human health can be significant. Since dust mites depend on moisture to survive, they are most often found in bedding such as pillows and most types of upholstered items found throughout a home, hotel room or any type of multi-bed facility. Dust mites can be reduced by replacing carpets with hard surfaces that are easier to clean. Dust mites that may exist in linens can be eradicated by washing and drying these items in lethal temperatures of 221 degrees F or more.

Call SERVPRO® of Chesapeake today at (757)465-9700 for your home dust mite needs.

Vandalism Damage Do's and Don'ts

5/27/2016 (Permalink)

When vandalism damage occurs to your property there are important things to remember while waiting for SERVPRO® of Chesapeake to begin property restoration.


  •  Hose or wash egg or other residue damage from building exterior as soon as possible.
  • Carefully vacuum glass particles from carpets and upholstery.
  • Save containers revealing the ingredients of products used in vandalism damage.
  • Record all damage and photograph when possible.


  •  Attempt to remove ink, paint or cosmetic stains.
  • Operate damaged lamps or appliances.
  •  Discard broken or damaged pieces from porcelain, furniture or other contents that may be used for repair.

Always call SERVPRO® of Chesapeake first at (757)465-9700.

Clean, Disinfect & Protect with BactiBarrier

5/23/2016 (Permalink)

BactiBarrier can protect solid and soft surfaces in your home.

Let SERVPRO® of Chesapeake help protect your family, friends, and employees from harmful bacteria, fungi, yeast, algae and viruses with BactiBarier’s microbial protection system. This long-lasting antimicrobial protection application can be employed to treat almost any surface. A surface cleaned and treated by the 2 step BactiBarrier system will stand against future microbial growth.

BactiBarrier is a specially formulated antimicrobial first introduced over 30 years ago. BactiBarrier is a 2-step, EPA registered microbial disinfectant and EPA registered microbial protector that can be used to create Long Term protection on surfaces where the spread of germs is a concern. BactiBarrier creates a permanent bond with a surface that bacteria cannot penetrate. This blocks microorganisms from contaminating surfaces and inhibits their growth, month after month.

Is the treatment safe for use on all surfaces?

Generally speaking, yes. You can pre-test any questionable or extremely sensitive surfaces to determine if the products will adversely affect them, but this technology has bonded safely to almost every surface encountered.

The treatment can last for the life of the treated surface, if the surface is not subject to heavy soiling or abrasive cleaning.

The time the process takes and how soon the treated surface can be used varies greatly depending on the volume of space and number of items. Simple applications can be completed within a few hours while others may be more labor intensive. For the treatment of hard surfaces, you can re-enter with an hour or so while soft surfaces, we suggest allowing the fabric to dry.

The application has no harmful or objectionable odors and the microscopic layer of protection is invisible and imperceptible to touch. This layer of protection provides a preventative coating that inhibits future growth.

The level of contamination on a surface, before and after cleaning, can be measured using a Hygiena Adenosine Triphosphate meter, otherwise called an ATP meter. This measures the level of clean or contamination on the surface.

What are some common uses for the BactiBarrier system?

Common Surfaces - Chairs, desks, counter tops, door handles, common contact surfaces, bathroom surfaces, toilets, sinks, and kitchen surfaces.

Building Materials and Components - Wooden building materials, engineered lumber, plywood, flake board, oriented strand board, particle board, fibre board, sheathing, decking or planking, wall board, vinyl siding, plastic siding, wood siding, concrete and concrete products, cinder blocks, brick, stone, ceiling tiles, architectural metal, louvers, vents, coping.

Roofing Materials - Wood shingles, composite shingles, asphalt shingles, roofing granules, tiles, membranes, underlayment, wood shakes, felt, stone, concrete, asphalt coating, synthetic coating.

Insulation Materials - Cellulose insulation, fiberglass insulation, panel insulation, rigid foam, expanded foam, moisture and wind fabric barriers.

General Use Materials - Vinyl, plastic, wood, laminate, concrete, tile, stone, wallboard, gypsum board, plaster, EIFS wall systems, fiberglass, synthetic stucco, cinder block, brick, siding, wall paper and wall coverings, carpet, underlayment, mats.

Fabric Materials - Acetates, acrylics, cotton, fiberglass, nylon, lycra, polyester, polyethylene, polyolefin's, polypropylene, rayon, spandex, vinyl, wool, orlon, silk, natural down, and blends of these fibres.

Call SERVPRO of Chesapeake today to set up an appointment for your BactiBarrier application! (757)465-9700

Biohazard and Crime Scene Cleanup and Restoration

5/13/2016 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies nationwide, SERVPRO offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.
Your local SERVPRO of Chesapeake Professionals are trained to safely and effectively remove biohazardous substances and prepare water for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, SERVPRO of Chesapeake helps to turn unsafe environments into clean, safe homes and offices. Our team can help with:

  • Bloodborne Pathogens
  • Methamphetamine Lab
  • Crime Scene Residues
  • Arson
  •  Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

Biohazard and Crime Scene Cleanup and Restoration

Bloodborne Pathogens
Our team removes and disposes of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Our team thoroughly cleans, disinfects, and deodorizes the structure.

Methamphetamine Labs
Many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. SERVPRO of Chesapeake follows federal and state guidelines to properly clean all surfaces.

Crime Scene Residue
Form fingerprint powder and evidence-gathering chemicals, to tear gas and pepper spray residues, our team can clean and restore your property and contents.

Arson and Vandalism
SERVPRO is recognized as leaders at helping property owners recover quickly from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Sewage Backup
Sewage backups and black water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. Our team removes the sewage, contaminants and moisture, disinfecting as they clean. We help ensure the structure is properly cleaned, disinfected and deodorized.

If your home or company is in need of any Biohazard and Crime Scene Cleanup and Restoration, call SEVPRO of Chesapeake at (757)463-9700.

Are You Sleeping with the Enemy?

5/9/2016 (Permalink)

Do you wake up in the morning with itchy skin, a stuffed up nose, sneezing, wheezing, headaches, or are suffering from asthma? Then your mattress may be contaminated.

The mattress is one of the dirtiest places in the home containing millions of dust mites and may be housing bacteria, mold and mildew, fungal spores or viruses. Mites produce potent digestive enzymes that are allergenic to humans. If your mattress is 8 years old or more, is has more than doubled in weight.

The Simple Truth

We all release as much as a pint of sweat each night and our bodies are permanently shedding skin. Adding these to the bacteria that are formed from other fluids our bodies release and deposit on the mattress, it makes you wonder why this problem has never been remedied until now. The Hygienitech Mattress & Upholstery Cleaning & Sanitizing System uses a high powered HEPA filtration device to extract dust mites and other debris along with suing a UV-C germicidal light to sanitize.

Traditional household or commercial vacuums do not have the extraction power to remove the highly resilient dust mites, bacteria, allergy triggering contaminants and other harmful debris that are deeply embedded in the mattress or the germ killing mechanism to disinfect and sterilize. Studies on protective covers show them not to work effectively. Also from our experience, whenever we have tested a mattress with a protective cover, the mattress has tested positive for contamination.

So how do you determine if you mattress shows contamination? We have a free no obligation detection test that only takes a few minutes. We take collected sediment form your mattress to perform a sample allergen test, which will enable you to see firs-hand the level of contamination that exists.

Once we determine the level of contamination, we then use the Hygienitech Mattress & Upholstery Cleaning & Sanitizing System. This system combines high frequency, pulsating waves, incredible suctions and a patented, high intensity germ killing, UV-C Germicidal lamp to pulverize and extract all the dust mites, bacteria, viruses, fungal spores, harmful organisms and other sediment that accumulated on your mattress or upholstered items. It is a dry and chemical free process that only takes about 15 to 20 minutes for a mattress, and your bed can be made again in 10 minutes after the process. This process is dry and chemical-free, requires no drying time, and has a 72+ hour residual effect to continue destroying allergens. It is also safe on all types of pillows and mattresses, is color safe, will neutralize odor causing bacteria, and does not require the removal of the mattress from the bed. The system is completely portable, and requires no set up time.

We recommend you schedule your mattress to be cleaned every 6 months. However, if you suffer from sever allergies or asthma, then we recommend servicing the mattress once every 3 months.

If you have any questions regarding this process, and want to set up your appointment today, call SERVPRO of Chesapeake at (757) 465-9700.

SERVPRO® Emergency Ready

5/2/2016 (Permalink)

It is estimated that up to 50% of businesses that close due to a disaster such as fire and flood never reopen! Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO® Emergency Ready Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program. Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.

By working with SERVPRO of Chesapeake to develop your personalized Emergency Ready Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO of Chesapeake at (757)423-9700 today.

Full Service Smoke & Water Textile Restoration In Chesapeake

4/25/2016 (Permalink)

The power of the Esporta Wash System®

SERVPRO® of Chesapeake is happy to announce the introduction of our new iS4000 Esporta® Wash System! This new system allows us to clean and restore soft-goods items that would normally be considered unsalvageable. This includes items that are:

  • Contaminated by water and sewage
  • Soiled by heavy smoke and soot
  • Contaminated by mold
  • Contaminated by Bio waste

Traditional restoration dry cleaners typically consider much of these items non-restorable and they end up in a landfill.  By choosing SERVPRO of Chesapeake, an Esporta Certified Operator™, you can make a big difference. When textiles are sent to the landfill, it leaves the fabric dyes and chemicals to leach into the soil, contaminating both surface and groundwater.

What can be restored on the Esporta Wash System?

  • Leather goods of all kinds
  • Laundry of all kinds
                    -Wash and fold
                    -Press and hang
  • Household goods of all kinds
                    -Sleeping bags
                    -Stuffed animals
  • Unique articles such as sports equipment
  • A wide variety of other articles.

With the Esporta Wash System, you will benefit from 24 hour turnaround time on emergency items, the recovery of sentimental items, a simpler and faster claim settlement, and a satisfaction guarantee. If you experience a devastating loss from fire or water damage, call SERVPRO of Chesapeake to handle not only restoring your home, but your soft-goods as well. Call us at (757) 465-9700.

Chesapeake Mold Facts

4/18/2016 (Permalink)

The Truth about Mold

Ordinary Mold

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi and lifesaving penicillin is a product of mold (Penicillin chrysogenum).
Even though some forms of mold can add value to our lives, other forms can be harmful. Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people.

Unhealthy Mold

Intrusion of water into your home or place of business can result in mold growth. Water intrusions can result from storm damage, plumbing, or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amounts of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

Take Precautions

SERVPRO® of Chesapeake handles water damages every day and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained recent water damage, it is vital to remove excess water and dry the structure promptly. If there is an ongoing moisture problem in the building, it is important to be alert for:

  • The presence of visible mold. 
  • Strong musty odors which may indicate mold is present.  
  • Any evidence of past moisture problems that might have caused undetected mold growth.  
  • Excessive humidity.

Health Concerns

Health concerns may rise when excessive mold grows indoors. Concerns are more likely to arise for “at risk” people, which may include immune suppressed or compromised individuals, young children and individuals with chronic inflammatory lung diseases such as asthma and sever allergies. However, anyone may experience health problems associated with exposure to mold in damp buildings. Possible health effects include: runny nose, sneezing, coughing, aggravation of asthma, sore throat or inflammation of the sinuses. People most at risk include: infants and children, pregnant women, the elderly, people with compromised respiratory systems or asthma and allergies, and people with weakened immune systems.

Help is Here

If you think you might have a mold problem, call SERVPRO of Chesapeake today. Our team trained in mold remediation will examine the structure for any visible signs of mold. In the event mold is found, you will be asked to approve and sign a work authorization form prior to any mold cleanup or related work being performed. The technician may also recommend you leave the affected area while the mold cleanup and associated containment process in being safely completed.

Stress Awareness in Chesapeake

4/15/2016 (Permalink)

Meditating can help relieve stress.

April is National Stress Awareness Month, and the team here at SERVPRO® of Chesapeake knows how stressful experiencing fire and water damage can be. While we work on restoring your property “Like it never even happened”™, here are some helpful tips for reducing stress in your life.

Ways to relax your mind

Write. It may help to write about things that are bothering you. Write for 10 to 15 minutes a day about stressful events and how they made you feel. Or think about tracking your stress. This helps you find out what is causing your stress and how much stress you feel. After you know, you can find better ways to cope.

Let your feelings out. Talk, laugh, cry, and express anger when you need to. Talking with friends, family, a counselor, or a member of the clergy about your feelings is a healthy way to relieve stress.

Do something you enjoy. You may feel that you're too busy to do these things. But making time to do something you enjoy can help you relax. It might also help you get more done in other areas of your life. Try:

  • A hobby, such as gardening.
  • A creative activity, such as writing, crafts, or art.
  • Playing with and caring for pets.
  • Volunteer work.

Focus on the present. Meditation and guided imagery are two ways to focus and relax your mind.

  • Meditate. When you meditate, you focus your attention on things that are happening right now. Paying attention to your breathing is one way to focus. Mindfulness-based stress reduction is one form of meditation that is very helpful with managing stress and learning how to better cope with it.
  • Use guided imagery. With guided imagery, you imagine yourself in any setting that helps you feel calm and relaxed. You can use audiotapes, books, or a teacher to guide you.

Ways to relax your body

Exercise. Regular exercise is one of the best ways to manage stress. Walking is a great way to get started. Even everyday activities such as housecleaning or yard work can reduce stress. Stretching can also relieve muscle tension.

Try techniques to relax. Breathing exercises, muscle relaxation, and yoga can help relieve stress.

  • Breathing exercises. These include roll breathing, a type of deep breathing.
  • Progressive muscle relaxation. This technique reduces muscle tension. You do it by relaxing separate groups of muscles one by one.
  • Yoga, tai chi, and qi gong. These techniques combine exercise and meditation. You may need some training at first to learn them. Books and videos are also helpful. You can do all of these techniques at home.

Let SERVPRO® of Chesapeake help reduce your stress. Call us for any of your restoration needs at (757)-465-9700.

Information sourced from webmd.com.

The Do's and Don'ts of Water Damage

4/11/2016 (Permalink)

A leaky faucet could be a sign of water damage.

Sometimes you never know when water damage is going to occur. With these tips, you can be sure you are prepared for any water damage situation.

Water Damage From Clean Water


  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood and furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperatures.


  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.
  • Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Water Damage From Contaminated Water


  • Avoid all contact with sewage and items contaminated by sewage.
    Wash your hands thoroughly after contact with contaminated items.


  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

Always call SERVPRO of Chesapeake when you experience any water damage. Call us at (757) 465-9700.

Chesapeake Lawn and Garden Month

4/7/2016 (Permalink)

April is National Lawn and Garden Month and the team here at SERVPRO® of Chesapeake have a few gardening and lawn tips that may help keep your yard and home protected against flooding and water damage.


Homeowners can begin with the size and care of lawns. Rather than maintaining a large carpet of green through the use of pesticides and herbicides, consider reducing the size of your lawn by 10% and allow your landscape to be a bit more natural. You can help prevent soil erosion by using native plants in your landscape that help hold soil in place and filter storm water. As a bonus, your lawn and garden will be greener during the dry days of summer, as native plants are more drought resistant than many popular non-native lawn grasses.

You can take a few simple steps to make your lawn healthier and better able to absorb rainwater when it falls:

  • Use an organic fertilizer early each spring
  •  Set your mower to 3”, not anything lower (Cutting too short results in decreased root growth. More roots mean more water is absorbed and runoff is reduced.)
  • Water infrequently but deeply
  • Use hand tools to remove individual weeds

 Rain Gardens

Even owners of small pieces of property can help prevent flooding through the use of a rain garden. A rain garden is a low-lying vegetated depression (typically 3 to 6 inches deep) with absorbent soils that temporarily collect storm water runoff from impervious surfaces and allow the runoff to slowly percolate into the soil.

When building a rain garden, plants with the highest wet-soil tolerance should be placed in the center, since those at the edge will drain fairly quickly while the middle remains submerged.  

Large or small, rain gardens should be planted with native plants. Using native plants is best whenever possible, as they require little to no watering in between rainfall, making a more low-maintenance yard and cutting down on the need for harmful pesticides.  As a general rule, any plant described as Japanese, Oriental, English, etc. is obviously not native to North America and should be avoided.

Some common native flowers are black-eyed Susan, coneflower and wild columbine. Native trees include sweetgum, red maple, Eastern redbud and American holly. But these are just a few of the hundreds of plants that are native to our region. The best way to figure out which plants are native is to explore a book or online guide that describes native plants. Here are three excellent resources to help you get started:

  • The U.S. Fish & Wildlife Service’s Native Plants for Wildlife Habitat and Conservation Landscaping: Chesapeake Bay Watershed
  • The Native Plant Center, an online version of the U.S. Fish & Wildlife Service’s native plant guide
  •  The Lady Bird Johnson Wildflower Center’s online Plants of Chesapeake Bay collection

Here at SERVPRO of Chesapeake, we believe in prevention first!

*Sources: Raritan Headwaters, Lot Plans.

Hardwood Floor Cleaning in Chesapeake

4/4/2016 (Permalink)

Don't let your investment go to waste!

Protect your hardwood flooring investment!

Hardwood floors become dull and dirty over time just like carpet, which is professionally cleaned to extend the life. SERVPRO’s Intensive Cleaning Process can now breathe new life into your hardwood floors.

Professional hardwood maintenance can dramatically improve the appearance of wood floors and bring back their original luster. SERVPRO’s deep cleaning process removes the toughest dirt and residue, both safely and effectively. Commercial strength cleaning agents and innovative equipment lifts away buildup and rejuvenates floors for a fraction of the price it would cost to repair floors that are not professionally maintained.

Which Hardwood Floor Solution is Right for You?

We use the Dirt Dragon Floor Prep and Cleaning Machine and Basic Coatings commercial grade cleaners to successfully eliminate dirt, dust, oil and other contaminates that weaken hardwood floors and can lead to costly repairs. SERVPRO’s Intensive Cleaning Process does not just clean the surface like most systems and products-it extracts hidden dirt deep within the boards of hardwood floors. Improve your indoor air quality and circulation plus rejuvenate hardwood floors with the professional hardwood floor maintenance procedures that we provide.

Intensive Cleaning
Aggressively cleans: dirt, grease, hair, dust build-up, residue, and contaminates. It is low odor, pet and kid friendly, no need to move furniture, and has quick drying times.

Clean and Refinish
Aggressively cleans and refinishes the floor to a uniform sheen of semi-gloss or satin. This is ideal for rental properties. It is available in satin or semi-gloss, restores the floors’ original luster, is dust free cleaning, has low VOC with less harmful fumes, and the floors are back in use the same day.

Call SERVPRO of Chesapeake now for more information at (757)465-9700

Chesapeake Spring Break Safety Tips

3/28/2016 (Permalink)

Take the stress out of your Spring Break vacation.

With Chesapeake schools starting their Spring Break, most of us are also starting our vacations. Going on vacation should be relaxing and worry-free which is why it is important to make sure your home is secure before you leave for your trip. Here at SERVPRO Chesapeake we want you to be ready so you don’t come back to damages in your home.

Make Arrangements with an Emergency Contact

  • Entrust a close friend or family member with your trip itinerary and contact information so they can contact you if anything happens at your home.
  • Set various house lights on a timer to give the impression that someone is home.
  • Leave written directions for alarm codes, doors, or other information needed to properly care for your home.
  • Have a friend or family member collect your mail and paper for you daily. Full mailboxes and porches can tip potential burglars off.
  • Contact the US Post Office and your local newspaper and ask to have your mail held and services suspended if someone cannot collect them for you.

Take Plumbing and Electric Precautions

  • Prevent leaks and floods from damaging your home by shutting off gas and water at the meter, supply tank or appliances. Your local Chesapeake water company can help with this.
  • Turn off the water valves to washing machines, sinks, and the dishwasher.
  • Unplug electronics to cut down on any possible shortages which could potentially cause a disastrous fire.
  • Double check your smoke detectors to ensure they are working properly.
  • Adjust your thermostat for the season in the winter to 55-60 and in the summer to 75-80 to help control usage.

The Day of Departure

  • Let your security company know that you are leaving town, and leave them the name of an alternate contact in case of an emergency.
  • Take out all trash in the home and clear the fridge of anything that will perish while you are away.
  • Go on one last walk-through of your home to secure windows, blinds, fences, doors, and plugs. This will ensure all entries are safe from hazardous obstructions.

 If you come back from vacation and do find damage within your home, call SERVPRO of Chesapeake at (757) 465-9700. The sooner you call us, the sooner we can make it “Like it never even happened.”

Spring Cleaning your Chesapeake home!

3/24/2016 (Permalink)

Spring has arrived and the team here at SERVPRO of Chesapeake is excited for the warmer weather!

But before you open your windows and doors to let that fresh air in, here are some tips for Spring Cleaning your home:

  • Start from the top and work your way down. This means starting on the top floor of your home, and at the top of the tallest items in any room. As we clean, uncollected dust will fall and settle on anything below it. So save yourself from cleaning the coffee table twice!
  • Reorganize your closet. Take out any items you wish to donate. When putting clothes back, turn the hangers so they face out. Anytime you use an item, place it back right side. Any items that are still on backwards hangers by the end of the year should be removed and donated.
  • Change out the filters in your air vents, as well as in your vacuum. It is a good habit to change them at least monthly to keep the air clean and allergen free in your home.
  • Wipe down your computer work station with a clean microfiber cloth. Use special anti-static wipes to clean your computer screen of stuck on gunk, as well as your key board. Used compressed air cans to knock out any dust or food particles stuck between the keys.
  • Remove all pillows and mattress toppers from your bed. Wash in hot water in your washing machine. Call SERVPRO of Chesapeake to have your mattress professionally cleaned with our Hygienitech mattress and upholstery cleaning and sanitizing system. The system combines high frequency waves, strong suction, and a UV-C Germicidal lamp to destroy and remove dust mites, bacteria, viruses, fungal spores, etc.
  • Give your home a fresh sent by getting rid of garbage odors. Take your trash can outside for a good hose-down, and leave upside down to dry. Sprinkle baking soda at the bottom before putting in a new trash bag.

Let SERVPRO of Chesapeake help with your spring cleaning process. We provide services such as the Hygienitech system, carpet cleaning, drapes and blinds cleaning, ceiling and hardwood floor cleaning, as well as deodorization and sanitizing. Call our local offices today at (757) 465-9700. Follow us on Pinterest for more Spring Cleaning tips at SERVPRO Chesapeake.

Preventing Home Fires- Fireplaces and Woodstoves

3/23/2016 (Permalink)

Safety Tips:

  • Inspect and clean woodstove pipes and chimneys annaully. Check monthly for damage or obstructions.
  • Never brun trash, paper, or green wood.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
  • Make sure the fire is completely out before leaving the house or going to bed.
  • Store cooled ashes in a tightly sealed metal container outside the home.

For Emergency Restoration Services, Call Us! 757-465-9700

Are Your Smoke Alarms Up-to-Date?

3/14/2016 (Permalink)

Smoke alarms are important to have in our homes and in proper working condition. When installed and properly maintained, smoke alarms can reduce the risk of injuries caused by fires in half.

The National Fire Protection Association recommends that smoke alarms are to be installed in every bedroom, outside all sleeping areas, and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detectors requirements are met.

Review the following tips regarding smoke detector installation and maintenance:

-Install smoke alarms on every level of the home.  Think about how you are placing an alarm. Make sure it is in a location that, if there were a fire, it would quickly detect the smoke. Do not install the smoke alarm where it could be blocked.

- Smoke alarms should be installed away from the kitchen and shower to prevent false alarms. Generally, they should be at least 10 feet from a cooking appliance.

-Test smoke alarms at least once a month using a test button. Set the date on your calendar. This is also a good time to review and practice your emergency escape plan. 

-Replace batteries in all smoke alarms at least once a year, though twice would be optimal. Daylight savings time can be good dates to set for this. Again, try to schedule this on your calendar.  If an alarm "chirps" the battery is low and should be replaced right away.

-Replace all smoke alarms when they are 10 years old. If you do not know how old your smoke alarm is, go ahead and replace it. Newer alarms on the market also offer carbon monoxide detection as well as voice alarms, which have shown to be more effective in waking children up. 

Here at SERVPRO Chesapeake, we believe in PREVENTION first. 

Carpet Odors

3/2/2016 (Permalink)

So Your Carpet Is Smelly…

There are many reasons why a carpet can become smelly, from pet odors to heavy soiling and other causes. However, what some don’t realize is a little water intrusion can cause a big problem with the condition of their carpet, even after it seems the carpet has dried.

Water intrusions can be from many sources. If it is from a toilet (raw sewage), it’s almost always best to discard the carpet and pad and get something new. While doing that, be sure the subfloor is also cleaned and disinfected appropriately, and sealed if necessary. If it is from an overflowing sink or a leaky pipe, the damage can usually be limited, so purchasing new flooring isn’t always necessary.

But one of the biggest problems is waiting too long, no matter the cause of the water damage in your home.

When you discover a wet carpet or rug, it’s time to get to work. Remove the water with extraction, and get some air movement and ventilation started on removing moisture.

However, here’s the problem. If the carpet isn’t dried really fast, like how professional water damage experts can dry carpet using their specialized tools and equipment, a persistent musty smell can develop. There’s not much a homeowner can do to fix that issue. In the winter months, when humidity is low, you may not notice the odor that much. But when summer arrives, with the higher humidity, those odors will come back with a vengeance.

Even worse, mold can begin to grow. No one wants potentially dangerous mold in their homes!

Frozen Pipes...But not Broken Yet

2/10/2016 (Permalink)

Most people, when they think of frozen pipes in their homes, automatically think of broken pipes, spewing a huge mess that soaks carpet, subfloors, walls and more...requiring the attention of their water damage professional.

 But many times, a frozen pipe doesn't necessarily become a broken pipe. You might have experienced this yourself: you go into a bathroom, during a really cold part of winter, turn on the faucet and nothing comes out. Or perhaps only a trickle dribbles into the sink.

This is a nuisance that must be dealt with quickly, before the pipe actually breaks and creates a larger problem.

 Preventing this from ever happening is the best course of action. Here are some things you can do when temperatures dip well below freezing:

 1. Take control of the temperature in your home. Some, especially when leaving for a few days, will set the temperature lower to save money. But keep your home at 60 degrees or higher. Installing a thermostat that you can control remotely from you smartphone means you can monitor your home 24/7 while traveling.

 2. While home, when temperatures are extremely cold, open kitchen and bathroom cabinets to allow warmer air to flow among pipes and, for problem sinks that have had their pipes freeze in the past, or that you feel might freeze, allow a slow trickle of water to run.

 3. Keep garage doors closed. If you have water supply pipes in the walls or ceiling of your garage immediately shut the garage door so the heat from the engine can help warm the garage.

But if a frozen pipe does happen, your only recourse is to thaw it. This might take some time. Warm up your house, and use safe heat such as a hair dryer, to warm the area where the pipe is frozen. Do not use a blowtorch, kerosene or other heat source fired by fuel and don't use open flames. If you can't determine where the frozen pipe is, a local plumbing company can help.

And of course, if the worst happens and a pipe does break, call us!

Certified Electronics Restoration Network Member

12/8/2015 (Permalink)

Electronics Cleaning

SERVPRO of Chesapeake has recently completed training through ElectroClean and is now a certified electronics restoration contractor, and part of the Certified Electronics Restoration Network! 

What does that mean for our customers?  We’re glad you asked!  It means we are now even more trained and equipped to provide cleaning and restoration services for damage incurred from fire, water, lightning strikes, electrical surges, and more. 

This particular certification is focused on electronics restoration and data recovery including:

  • Electronic Inventory Controls
  • State-of-the-art Electronic Data Base Platform
  • Standardized Cleaning and Testing Technologies
  • Each Item Tested Three Times Prior to Packaging
  • Standardized Data Back-Up in 48 Hours or Less
  • Standardized Job Management, Forms and Procedures
  • Standardized Packing and Automated Detailed Packing Labels
  • Customer Service Requirements and Network Standards
  • A 92.7% Success Rate in Electronic Restoration
  • Average Cost for Restoration 20.3% of Replacement
  • Both Residential and Commercial Services Available
  • Onsite Cleaning Available if Required and Requested
  • Onsite Electronic Evaluation Reports from Lightning Strikes, Water Leaks or Electrical Surges

When disaster strikes your home or business, call SERVPRO of Chesapeake. Our heroes are standing by, ready to make it "Like it never even happened." 757 523-9700

Leaks Happen - Be Ready

9/3/2015 (Permalink)

You know the normal sound your home makes.

The air conditioner kicking on as the dog days of summer begin. The heating system starting up on a cold, winter evening. The creak of a loose floorboard as someone rises early in the moring.

What you don't normally hear - and you do not want to hear- are the sounds of spraying water from a broken pipe hose, or a malfunctioning hot water tank or water filter system. Even worse is when this happens when you aren't home and upon arrival you wade through inches of waer on the floor, or duck from the dripping water from an upstairs leak. 

Statistics say water damage claims are among the highest with insurance companies. You need to act quickly. #1 concern is to think safety first. 

Next, find the water turn-off valve and stop the flooding. Many homeowners aren't sure where the water turn-off valve is located. Now is the time to figure that out, and even put a tag on it so it is easy to find, especially in the dark or in the beam of a flashlight. Don't delay...find that valve and mark it!

It's always best to be prepared. Contact SERVPRO of Chesapeake and get the info you need to be safe...just in case. 


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