Recent Posts

What SERVPRO Can Do For You

6/1/2022 (Permalink)

As leaders in the industry, when most people think about SERVPRO the first things that come to mind are fire and water damage mitigation, but we also offer quite a few other services to both commercial and residential customers that you might be less familiar with!

Air Duct and HVAC Cleaning

Our SERVPRO of Chesapeake North professionals can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors, and improve indoor air quality.

Carpet and Hard Floor Cleaning and Care

Technicians use the latest IICRC training as well as state-of-the-art equipment to remove entrapped soils from deep within your carpet's pile and backings.

Stain Removal and Stain Resistance Applications

Using IICRC standards for carpet as a guide, SERVPRO technicians will show you what cleaning option would be best for our carpet's level of soiling and explain the benefits of soil protection.

Odor Identification and Deodorization

SERVPRO professionals will find the source of the odor and determine the best methods to neutralize and eliminate it.

Upholstery and Drapes: Wet and Dry-Cleaning Methods

Fabrics are inspected and tested to determine the safest and most effective cleaning methods.

Crime Scene and Biohazard Cleanup

SERVPRO technicians are trained to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations.

Vandalism Cleanup

We offer cleaning and restoration services for damaged parts of your property as well as graffiti removal services exterior walls and surfaces around your building including driveways, walkways, asphalt, and masonry.

When it comes to protecting your business and dealing with unforeseen damages to your property, look no farther than SERVPRO of Chesapeake North. Our team of highly trained professionals are available 24/7, 365 days a year for emergency services.

How SERVPRO Uses Deodorization

4/19/2022 (Permalink)

Unpleasant odors in your home or business are never a good time. While some odors go away on their own, many tend to linger causing lasting issues of olfactory distress. Odor molecules can settle on items in your home or even into items with porous surfaces like wood, upholstery, and carpets, which can make them very difficult to get rid of.

Here at SERVPRO of Chesapeake North our technicians are IICRC certified in odor removal techniques using advanced technology and equipment to help eliminate even the most stubborn odors. Deodorization is a science that includes many different products and procedures:

Masking Agents

Masking agents are exactly what they sound like. Sprays or other various items that help to mask unpleasant odors with a more acceptable smell. While masking agents may give the most immediate relief, they are only temporary and do not do anything to address the actual source of the bad odor particles. For this reason, SERVPRO never uses masking agents as a primary method of odor mitigation, but we will use them to help make the odors less unpleasant while other methods of deodorization are in progress.

Pairing Agents

These are chemicals designed to combine (or “pair”) with the odor causing particles. There are two kinds of pairing agents: humectant, or counteractant. The first is one that is designed to absorb the odor particles floating in the air and cause them to fall onto surfaces where they can then be cleaned and removed. The second is meant to combine with the particles and chemically alter the odor molecule in a way that changes the odor causing properties or destroy it all together. These agents can be delivered in multiple ways including fogging and spraying.

Filtration Agents

There are two main kinds of filtration agents used in deodorization: absorption and adsorption. Absorption agents are made of highly absorptive compounds, fillers, and perfume. Adsorption agents work by capturing odor particles and holding them to the surface of the agent. Both methods are meant to pull odorous gasses from the air as it flows by or is pushed through the filtering agent.

Disinfectants and Sanitizers

Odors don’t just appear out of nowhere, something has caused or produced the particles responsible for the odors that you are smelling. Disinfectants and sanitizers are used to help control or kill the odor producing bacteria or fungi in your home or business.

Enzyme Digesters

These enzymes are used on odors caused by organic materials or protein-based odors. These work by breaking down organic molecules into other substances that are odorless like water or carbon dioxide.

Air Purification

Air purification works by using electronic filters that create a charged grid to kill microorganisms as they pass through the filter.

Oxidation

SERVPRO also uses equipment like Ozone and hydroxyl generators to help eliminate odors. These machines produce ozone or hydroxyl radicals. These compounds alter the odor particles causing them to bind with oxygen molecules and assists in breaking them down through the process of oxidation.

Often, odors will require a combination of these various different products and techniques to be fully eliminated. Whether your odor issue is from mold, smoke, sewage, or other unpleasant smells, SERVPRO of Chesapeake North is fully equipped to help eliminate these odors from your property and belongings. Give us a call or fill out a form online and let us know how we can help to make your unsavory odors “Like it never even happened.”

SERVPRO Works with Your Insurance

4/5/2022 (Permalink)

When your home suffers from a disaster like a fire or water damage, the last thing you want to deal with is trying to juggle with insurance agents and contractors just to get your life back in order. Here at SERVPRO of Chesapeake North we understand just how stressful these situations are and how important it is to fix the disruptions to your daily life and get back to normal as fast as possible. Here are a few of the ways that SERVPRO can help get your life back to “like it never even happened.”

Direct Communication

We boast healthy relationships with many insurance agencies and will communicate directly with your agents. Notifying both you and your agent of any changes and developments in the restoration will help to eliminate any miscommunications and move your claims process along as fast as possible.

Documentation

Our team is trained to heavily document everything about your restoration process from the initial damage to the final product. Should the restoration to your home require a move out of your belongings we offer a contents inventory service for pack in and pack out of your belongings that can also help with your claims process, creating an inventory of damaged and non-damaged items to present to your insurance.

Our Team

As a leader in the restoration industry our team has in depth knowledge of the entire claims process from start to finish. Our job file coordinators can help you in your claims process with all the paperwork and what is needed for your claim to be processed as efficiently as possible.

Turn-Key Service

From initial mitigation to restoration and repairs, SERVPRO of Chesapeake North handles it all. We employ our own contractors and handle all communications ourselves so that you don’t have to. Eliminate the stress of having to deal with multiple different companies to get the job done.

SERVPRO of Chesapeake North is committed to providing the best possible service we can during the stressful time of dealing with a disaster in your home. With decades of industry experience and a highly trained team of professionals we’re here to help. If your home or business has suffered from a disaster give us a call and let us know what we can do for you!

What Are Air Scrubbers?

3/14/2022 (Permalink)

It’s important to us at SERVPRO of Chesapeake North to help you understand the ins and outs of what goes on when you call us in for a project on your home or business. Today we thought we’d go over one of the essential tools in our arsenal that we use on many projects, the air scrubber.

Air scrubbers are essentially portable air filtration devices. They pull in air from the room around them and passes it though a series of filters to remove any particles that are present and unwanted.

These machines are brought in on jobs such as fire damage, mold, sewage, or other jobs where large amounts of particulates are present in the air. For fires, soot and smoke particles often linger in the air and the cleaning process can release more of them into the air from the surfaces being cleaned. With sewage, air scrubbers help to remove the particles in the air that cause your home to smell. In cases of mold, while remediation efforts are taking place, spores can be kicked up and released into the air. These scrubbers help to ensure that there is no contamination of areas that were not previously affected by the mold and include HEPA air filters to make sure that the air quality is safe.

As you can see, air scrubbers are an essential tool for almost all damage remediation projects and now, if you need our home restoration services and see one of these green boxes in your home, you’ll know why!

What To Do for a Power Outage

2/7/2022 (Permalink)

When big storms roll though your Chesapeake area, especially winter storms, depending on where you live, power outages can be pretty common. Besides the obvious issues of heat/ac, lighting and potential evacuation, power outages come with a host of minor inconveniences as well. A common one is trying to figure out how long your freezer/fridge has been without electricity and whether or not your food is safe to eat still or if it has gone bad from lack of refrigeration. Here’s a quick and easy tip for making trying to figure it out a little easier.

Fill a small glass with water and let it freeze in your freezer. Once the water is frozen, take a quarter and put it on top of the ice in the cup. Now, simply leave that cup inside the freezer. The next time you experience a power outage in your home, or you’ve had to evacuate, you’ll be able to use this cup to help decide on if your food has thawed and is unsafe to eat.

After the electricity has come back on and you’ve returned home, you can check this cup and see where the quarter is. If the quarter is still on top of the cup of water, then it’s likely that your freezer either stayed on, or was not without power for very long, and nothing has thawed out and is still safe to eat. If the quarter is farther down in the cup but not near the bottom, then things might’ve started to defrost but did not completely thaw out. As long as caution is used these items are likely still safe to eat. Finally, if the quarter is on the bottom of the cup, this is an indication that your freezer was likely off for a decent period of time and that the food items have at one point completely thawed out and are probably no longer safe to eat.

It's important to use your best judgment when it comes to making sure food is still safe to eat. If you feel something might not be good any longer then the best plan is to just throw it out, but if you are pretty sure that it is still okay this little frozen quarter trick might help set your mind at ease a little, knowing that the water in the cup never thawed out.

Water Damage Tools

1/28/2022 (Permalink)

It can be tempting when there is water damage to your home, to want to just mop everything up and make sure the surfaces are dry and call it a day. In reality, this is something you should never do. Water has a way of getting into anything and everything that it touches. Anything porous will suck it up and moisture will be retained hidden inside of the materials, or it can get behind the walls and soak your insulation. This can cause serious problems because if left untreated these spots of moisture can slowly wreak havoc on your home.

Here at SERVPRO of Chesapeake North our skilled technicians are trained to seek out and dry out all of the hidden moisture in your home after water damage occurs. We use specialized equipment to check humidity, temperature, and moisture content of the materials in your home. These proven methods help to ensure that your home is actually completely dry, and the damage has been stopped.

  • Moisture Sensors – These are used to detect moisture in carpets, padding and subfloors
  • Moisture Meters – This is used to measure the moisture content in various different materials with either a probe or surface detector
  • Hydrometers – A tool used to measure temperature and relative humidity in your home. This helps to make sure that the drying process is moving along as efficiently as possible

As you can see, there’s more to it than just mopping up the water that you can see and making sure the surfaces are dry. These tools are critical in making sure that the potential hidden water in your home is gone to prevent further water damage and microbial growth from happening in places that you can’t see.

Types of Smoke Residue

1/17/2022 (Permalink)

When your home or business experiences a fire, there’s more to the damage than just what’s been directly burnt by the fire. Smoke and soot can cover your home in difficult to clean residue and leave an odor that no one wants lingering.

There are four common kinds of smoke damage: dry smoke, protein residue, fuel/oil residue, and wet smoke. Each of these are caused by the different circumstances of the fire such as the temperature, location and the materials that are fueling the fire. They all also vary in means of restoration process as well.

Dry Smoke – Fires that are fast burning and high temperature are what creates dry smoke. These fires are typically fueled by paper or wood. It has a powdery texture that makes it slightly easier to clean than some other kinds of smoke residue, however this same texture also makes it easy to fall into porous materials. This can make the odor harder the fix as even when the house appears clean the particles responsible for the smell are trapped inside the porous materials of your home. Fortunately, the odors of dry smoke are not as strong as some of the other smoke odors and a professional remediation company can easily handle these unwanted smells.

Protein Residue – This kind of smoke damage is caused when organic materials evaporate during a fire with low heat. Most commonly when there is an accident in the kitchen and a cooking fire happens. This residue, while there’s not any noticeable soot or streaking, can still permanently discolor finished surfaces with a yellowish-brown residue. Unfortunately, the smell that is left behind is also pretty unpleasant and can easily fill your home if left.

Fuel/Oil Residue – While fuel/oil fires are not all that common in homes, furnaces can have what’s called a puffback where the soot and smoke from inside the furnace are blown back into the house instead of out the chimney. This residue is very sticky and dense making it difficult to clean up as well has carrying a particularly unpleasant smell that can run belongings and furniture if not treated promptly and properly.

Wet Smoke – This is typically caused by the thick black smoke that comes off of low-heat, smoldering fires fueled by rubber or plastics. The smoke is very sticky and dense, easily covering your house in a heavy coating of offensive smelling residue. This smoke residue is also prone to smearing making it difficult to clean up without special equipment and proper techniques.

SERVPRO of Chesapeake North knows that trying to get back to normal after a fire in your home can be difficult. That’s why our team constantly trains to help ensure that we are using the latest techniques in fire damage remediation and make your home’s fire damage “Like it never even happened.”

How to Avoid Water Damage in Your Business

1/14/2022 (Permalink)

Water damage can be absolutely devastating to any business. Which is why it is crucial to understand what needs to be done in order to help prevent anything from happening to your business.

Sprinkler malfunction is a very common cause of water damage in commercial buildings. While fire suppression systems obviously contribute greatly to the safety of those inside a building, if they are not properly inspected and maintained you increase your risk of them malfunctioning which could cause a lot of water damage in your building.

Be sure to regularly have the roof of your business inspected for any damage or leaks, especially after big storms. If you do find damage to the roof it is imperative to act quickly to mitigate any further damage to your property. SERVPRO can help with this by installing a tarp on your roof while you wait for repairs to happen, to help shield the inside of your business from the elements.

Plumbing is another large cause of many commercial water losses. It is important to stay aware of the condition of your plumbing including the materials used, as well as when the system was installed. Regular maintenance and inspection can tell you if your pipes are damaged or corroded before serious problems arise.

While preventative measures are always better than having to deal with the costs and problems involved in water damage remediation, if you do need assistance with any kind of water damage, our professional teams are here to help.

Risks of Winter Storm Damage

1/10/2022 (Permalink)

Storms of any kind can cause all sorts of damage to our homes and businesses. Winter storms however can be some of the worst. These storms carry the same high wind and water damage risks as other storms, with the addition of heavy snow and ice that can cover trees, powerlines, and roads making things slippery and even more dangerous. We wanted to highlight a few potential storm damages that you should watch out for this winter.

Fallen Trees and Branches:

When the temperatures plummet below freezing, ice and snow can accumulate on tree branches. Water is very heavy, and this added weight can cause branches or even entire trees to fall over. Besides the obvious dangers of things falling from above, these branches and trees can take out power lines causing a loss of electricity during a time where heating your home is crucial, as well as falling on your home and damaging your roof and other parts of your house.

Frozen Pipes:

Colder temperatures outside mean that the places in your home that are not directly heated (the parts of your house that your pipes are in) can reach sub-freezing temperatures. During these periods it is especially important to take care of and inspect your water pipes as the potential for pipes to crack is much higher. When water freezes it expands as it turns into ice, if the water in your pipes does this it can cause them to crack under the added pressure of expansion and flood your home.

Roof collapse:

Roofs are meant to withstand a lot, after all they protect your home from the elements, but that doesn’t mean that they are impervious to damage. Like mentioned above, snow and ice are heavy and a large build up of either can put enough stress on your roof to cause it to collapse. This is why it’s important to make sure that your gutters are cleaned during the winter months, in order for snow and ice melt to drain off properly and not collect in ice dams.

You can never really be too prepared for emergency scenarios and disasters, but sometimes there’s nothing you can do to prevent storm damage from occurring to your home. Should you be on the receiving end of a winter storm this year and find that you need emergency cleanup and restoration services give your local SERVPRO of Chesapeake North a call, we’re here to help 24/7, 365 days a year.

What To Know About Grease Fires

1/7/2022 (Permalink)

Cooking is the number one cause of fires and fire injuries in the household. Thousands of cooking fires devastate homes and families every year, and grease/oil are often the cause. Keep reading for some tips on how to prevent a grease fire in your home.

  • Never leave the kitchen while frying your food. This applies to all forms of cooking but is especially true when there is a large amount of oil involved.
  • If there is a strong smell, or smoke coming off of the oil in your pot/pan that’s a good sign that the oil is burning, and you should take it off the heat to let it cool and lower the burner temperature, so it doesn’t happen again
  • Keep a lid that can cover your pot/pan. In the event that a fire starts, a lid that seals the fire in can be a quick way to safely eliminate a fire in your kitchen without having to use an extinguisher.
  • Make sure that nothing flammable is around the stovetop

While accidents can and do happen, following proper safety procedures and cooking techniques can make grease fires significantly less likely to happen to you and your family.